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Thursday, January 18th, 2024 11:03 PM

Xfinity Home remote access

I can no longer arm/disarm my xfinity home security system thru my cellphone.  Why?  This must be fixed.  I have dog sitters who visit my home ever day and I need to be able to disarm to let them in and arm when they leave.  

Official Employee

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1.9K Messages

6 months ago

Hey there, @user_qdbiub thanks for reaching out through Xfinity Forums regarding the issues with your Xfinity Home remote access. Have you tried doing any troubleshooting already? Have you tried restarting your Xfinity Home touchscreen?

4 Messages

2 months ago

Home Security Remote Access

The xfinity Home app has been discontinued and the new xfinity app doesn't provide the ability to arm and disarm the home security system.

I've spent about an hour yesterday at the xfinity store and the lady was on the phone trying to get help. It seems the new app cannot do this.

Its critical for me to have this remote feature.

If xfinity security cannot provide this ability anymore then please say so. Spent another hour online as well with no luck.

Its unbelievable to me that a new app can be released without even checking for backward compatibility of features.

Whole thing seems a sham.

Official Employee

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806 Messages

@user_4h98s5​ thank you for taking time out of your day to reply to this post, I completely understand the importance of being able to arm/disarm your security system remotely. I know that we are in the process of moving all the features inside the Xfinity App. When checking online I'm still seeing the Xfinity Home App being mentioned for arming and disarming, scroll to the bottom of page and it's in the right corner: https://www.xfinity.com/apps

I'm also able to download the Xfinity Home App inside the Apple App store, and log in. Do you receive any kind of messaging when trying to access the Xfinity Home App? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 Message

26 days ago

We are having the same issue - Xfinity Home app doesn’t work - it forces you to the regular Xfinity app. There is no alarm access!!! What’s up, Xfinity!?!? Remote access is vital to our being able to use the service 

4 Messages

26 days ago

Dear xfinity

If there is no plan to reinstate remote capability let me know asap.  I'll have to stop your service and move to another vendor who does provide.

Official Employee

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499 Messages

11 days ago

Hello all! 

I just wanted to confirm that the Xfinity Home App is definitely still in use for our customers who have Xfinity Home Professionally monitored service.  It's the go-to app for Arming and Disarming your system, checking system activity, setting up rules and more.  You can also check on your cameras here and view motion clips - but we do suggest Pro Protections customers use the Xfinity App to view cameras.  The Xfinity app offers 24/7 Video customers a full timeline of events (which can be filtered by People, Vehicles, and Pets), ability to set motion notifications and more!

For customers who use Xfinity Home Self-Protection services, everything is done exclusively through the Xfinity App.

If you are a Pro Protection customer and having issues accessing the Xfinity Home app, I would first suggest uninstalling the app and then reinstalling from the app store.  If you are experiencing login issues or other errors accessing the Xfinity Home app after that, please contact us - that is an issue we would want to work to resolve!

(edited)

1 Message

Unfortunately, I just tried your suggestion of deleting and redownloading the Xfinity Home app and after logging in, I’m only given the option to use the Xfinity app- which, like others have noted, does not support using the alarm system remotely. No heads up to customers or employees (since no one seems to know what’s going on) really sux :(

4 Messages

@XfinityBecker​ The question was NOT answered.  Clearly Xfinity seems to be doing FALSE advertising.  The claim is that if you install the home security one can remotely arm/disarm. This feature has been removed after we were all transitioned to xfinity app. This does not allow remote smart phone app based arm/disarm

4 Messages

2 days ago

We are a country full of legal folks. I wish some lawyer would pick up this issue of false advertisement and go after xfinity to either change their ad and say remote arm/disarm is not possible or have it fixed.  I've called multiple times and been on the phone for hours.

Official Employee

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1.6K Messages

 

user_4h98s5, Oh, no. I definitely understand the inconvenience that this has caused with not being able to use the app to remotely arm/disarm the home security at this time. The great thing is at Comcast your experience is our number one product and we are always striving for technological innovation as the fastest and most reliable service provider in the market. Even though this feature is not available now, it may become available within the XFINITY app in the near future. In the meantime, we provide other fabulous options that can arm and disarm the security. Here is a great link to more details on the 4 other ways to use this function. Please let me know if this was helpful.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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