N

Visitor

 • 

14 Messages

Thu, Apr 21, 2022 8:36 PM

Xfinity Mobile Gift Card Rewards

Hi,

I have yet to receive my Xfinity Gift cards for 
Transferring a phone (December 2021 Promo): $200
3 New Lines (Xfinity Rewards offer $100/phone): $300
New Phone (Xfinity Rewards offer): $150

Total Missing: $650

I went to the Xfinity Mobile Store and added 3 new phones to my account on December 18, 2021. Xfinity was having trouble with their backend system for 3 days and promised things will get worked out...
3 new lines were created. I transferred a phone Galaxy S8 in. Bought a new Pixel 6.

I called in January 7 to Xfinity Mobile Care and they said to call back in April if I hadnt received the gift cards. I am not able to get through today.

I would like some help confirming that these gift cards are on their way. Xfinity sent an email 12/22/21 saying the $150 gift card was "on the way", but that never happened. I never got confirmation for the other cards. The new lines are still active. The phones are still on xfinity mobile. I believe the terms are all met.

Thanks.

Official Employee

 • 

883 Messages

4 m ago

Thank you so much for taking the time to reach out to us. Due to account security, we are limited on access to your Xfinity Mobile Account here on Social Media, and we do recommend reaching out to our experts to ensure your concern is resolved. You can reach them by texting or calling 1 (888) 936-4968. You can also chat with an expert here:

https://comca.st/3k1TiZW

Visitor

 • 

14 Messages

4 m ago

Status update 4/21/22:
Used the chat assistant and spoke with an agent.

$200 BYOD just got a status on 4/5/22 a full 3+ months later on https://xfinityincentivetracker.com/

Waiting on
Create a new line $300
Buy a new phone $150

Official Employee

 • 

762 Messages

@nothingworkseverytime, thank you for working with our awesome Mobile chat team, they have all the tools to help, so you were in great hands. I'm glad to hear they were able to provide some clarity on the BYOD concern. Did they provide any details or next steps on your other two incentive concerns? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

14 Messages

Status Update: 4/25/22
I have received the $200 BYOD GC.

The mobile chat team said I'd receive an email AND a text within 24 hrs about approval of the other two incentives but have not received anything from either form of communication. The incentives tracker has no new updated statuses.

XfinityChe

Official Employee

 • 

6.4K Messages

Thanks for the follow-up, @nothingworkseverytime. By chance have you tried contacting them again to see if there are any more updates on the other two?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

14 Messages

Status Update: 5/11/22

I just followed up today.

I am told a ticket has been filed and I am supposed to get a response by May 17 about the remaining gift cards.

Official Employee

 • 

256 Messages

Hello @nothingworkseverytime, thank you for getting back to us and letting us know the update you have received that is fantastic news! I am so glad to hear that the ticket has been filed and you should hear back on the 17th about the gift cards.

 

We want to be sure this gets taken care of for you, so I will follow up with you on this thread on the 17th to make sure you were contacted as intended. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

4 m ago

I am also having a similar issue. I was issued the gift cards for transferring 2 numbers but I did not get the $200 for opening the two lines. ($100 per line) I also believe that the promotion in Michigan was $400 for each transferred line. 

Official Employee

 • 

430 Messages

Hello! Through our Forums team we are limited with the support we can offer for Xfinity Mobile.

 

You can contact our Xfinity Mobile support center via any of the following methods:

 

• SMS Text Message: 1 (888) 936-4968

 

• Phone: 1 (888) 936-4968

 

• Chat: https://comca.st/3vhQoqe

 

Also, you can always track any gift cards via this website:

https://comca.st/38s56lm

 

Or another great website we offer regarding Xfinity Mobile Visa cards:

https://comca.st/3vfpnUs

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

4 m ago

I’m in the same boat.  Added 3 BYOD mobile lines around the same time. Still haven’t received the gift cards.

Visitor

 • 

2 Messages

3 m ago

I’m in the same boat. I haven’t received the $200 for each of my 4 lines I transferred to Xfinity from Verizon in January 2022 

Visitor

 • 

2 Messages

3 m ago

Same here. I’m calling tomorrow 

Visitor

 • 

2 Messages

3 m ago

This is really infuriating!  I had the same thing happen.  Transferred 4 lines on 12/9/21 and was promised $200 per line (a total of $800) after remaining in good standing for 90 days.  During this first 90 days, each phone number listed $200 on the incentive tracker (as long as I fulfilled the 90-day requirement). Almost immediately after the 90 days was up, the tracker said "no record found" on each of them.  I have called the tracker phone line twice and chatted once with xfinity customer service.  Was told something different each time and getting the run around between customer service and the incentive line and still NO GIFT CARDS!!  Was told today that they opened a request with the incentive department, but I have no hope for that helping either since the chat and last call said they would be taken care of, but they weren't.  Has anyone actually received their incentives?  If so, is there any other number to call or person to talk to get them?  TIA! 

Official Employee

 • 

308 Messages

Hello @user_b1188b! I absolutely understand how frustrating it would be to not get the prepaid cards you're expecting. This is never the experience we want for you. I'm glad you were able to get a ticket put in for the issue.

 

I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.

 

Our Xfinity Mobile support center can be reached via any of the following methods:

 

• SMS Text Message: 1 (888) 936-4968

 

• Phone: 1 (888) 936-4968

 

• Chat: https://comca.st/3vhQoqe

 

Also, you can always track any gift cards via this website:

https://comca.st/38s56lm

 

Or another great website we offer regarding Xfinity Mobile Visa cards:

https://comca.st/3vfpnUs

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

3 m ago

How do I get issued a ticket?  I am in the same boat and am getting the run around. So frustrating!!  I transferred 5 lines and I did receive one gift card theee weeks ago and have been waiting for the other four but was told the incentive was only for keeping one phone but transferring of the phone line.  INCORRECT!!! When I transferred all five phones the incentive was $250 for EVERY LINE I TRANSFERRED!!  I have been an Xfinity customer for over 20 years when they were comcast and I am not happy!!

Visitor

 • 

14 Messages

@user_24b75a​ I had used the online chat. I only got issued the ticket in my most recent chat with them. Definitely gonna be a runaround. Ive been with xfinity also 20+ years.

Visitor

 • 

2 Messages

1 m ago

I have 3 "tickets" in to escalate the same issue. I've been told someone would call - never happened. I have been told that the issue would be resolved in 24 hours - never happened. I have called, left messages, emailed, chatted numerous times but still no help. What should I do next? 

Official Employee

 • 

88 Messages

Hi there, @kimh1423 I'm very sorry for the inconvenience you have been going through with your gift cards, I understand how frustrating this is for you which I cannot apologize for. Due to account security, our account options are very limited on this forum, have you contacted our Xfinity Mobile team which you can call or text?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here