Visitor
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14 Messages
Xfinity Mobile Gift Card Rewards
Hi,
I have yet to receive my Xfinity Gift cards for
Transferring a phone (December 2021 Promo): $200
3 New Lines (Xfinity Rewards offer $100/phone): $300
New Phone (Xfinity Rewards offer): $150
Total Missing: $650
I went to the Xfinity Mobile Store and added 3 new phones to my account on December 18, 2021. Xfinity was having trouble with their backend system for 3 days and promised things will get worked out...
3 new lines were created. I transferred a phone Galaxy S8 in. Bought a new Pixel 6.
I called in January 7 to Xfinity Mobile Care and they said to call back in April if I hadnt received the gift cards. I am not able to get through today.
I would like some help confirming that these gift cards are on their way. Xfinity sent an email 12/22/21 saying the $150 gift card was "on the way", but that never happened. I never got confirmation for the other cards. The new lines are still active. The phones are still on xfinity mobile. I believe the terms are all met.
Thanks.
XfinityAirelle
Official Employee
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883 Messages
4 m ago
Thank you so much for taking the time to reach out to us. Due to account security, we are limited on access to your Xfinity Mobile Account here on Social Media, and we do recommend reaching out to our experts to ensure your concern is resolved. You can reach them by texting or calling 1 (888) 936-4968. You can also chat with an expert here:
https://comca.st/3k1TiZW
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nothingworkseverytime
Visitor
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14 Messages
4 m ago
Status update 4/21/22:
Used the chat assistant and spoke with an agent.
$200 BYOD just got a status on 4/5/22 a full 3+ months later on https://xfinityincentivetracker.com/
Waiting on
Create a new line $300
Buy a new phone $150
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Omni646
Visitor
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1 Message
4 m ago
I am also having a similar issue. I was issued the gift cards for transferring 2 numbers but I did not get the $200 for opening the two lines. ($100 per line) I also believe that the promotion in Michigan was $400 for each transferred line.
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user_7983df
Visitor
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1 Message
4 m ago
I’m in the same boat. Added 3 BYOD mobile lines around the same time. Still haven’t received the gift cards.
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user_d50b5e
Visitor
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2 Messages
3 m ago
I’m in the same boat. I haven’t received the $200 for each of my 4 lines I transferred to Xfinity from Verizon in January 2022
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user_d50b5e
Visitor
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2 Messages
3 m ago
Same here. I’m calling tomorrow
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user_b1188b
Visitor
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2 Messages
3 m ago
This is really infuriating! I had the same thing happen. Transferred 4 lines on 12/9/21 and was promised $200 per line (a total of $800) after remaining in good standing for 90 days. During this first 90 days, each phone number listed $200 on the incentive tracker (as long as I fulfilled the 90-day requirement). Almost immediately after the 90 days was up, the tracker said "no record found" on each of them. I have called the tracker phone line twice and chatted once with xfinity customer service. Was told something different each time and getting the run around between customer service and the incentive line and still NO GIFT CARDS!! Was told today that they opened a request with the incentive department, but I have no hope for that helping either since the chat and last call said they would be taken care of, but they weren't. Has anyone actually received their incentives? If so, is there any other number to call or person to talk to get them? TIA!
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user_24b75a
Visitor
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1 Message
3 m ago
How do I get issued a ticket? I am in the same boat and am getting the run around. So frustrating!! I transferred 5 lines and I did receive one gift card theee weeks ago and have been waiting for the other four but was told the incentive was only for keeping one phone but transferring of the phone line. INCORRECT!!! When I transferred all five phones the incentive was $250 for EVERY LINE I TRANSFERRED!! I have been an Xfinity customer for over 20 years when they were comcast and I am not happy!!
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kimh1423
Visitor
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2 Messages
1 m ago
I have 3 "tickets" in to escalate the same issue. I've been told someone would call - never happened. I have been told that the issue would be resolved in 24 hours - never happened. I have called, left messages, emailed, chatted numerous times but still no help. What should I do next?
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