Visitor
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1 Message
Xfinity Mobile Contract Buyout
I recently switched to Xfinity Mobile from Verizon because the representative told me that Xfinity would cover the full cost of my Verizon contract with no action needed on my end. This along with $0 a month for a year was a very attractive offer that turned out too good to be true. I was surprised weeks later to get a bill from Verizon (~$750) as I was told Xfinity would take care of everything. After calling customer service I was told they would send me a mobile gift card to cover the full cost in 7-10 business days. When I didn't receive the gift card I called back again, only this time I was told I had to submit an actual bill from Verizon. After I then submitted the Verizon bill through the appropriate channels with Xfinity, which was hard to obtain because my account was closed due to moving to Xfinity, my submission for reimbursement was denied due to exceeding the 30-day threshold. I feel like I was lied to by the Xfinity rep that sold me the mobile service and strung along until after the 30-day period so I wouldn't receive the reimbursement I was promised. Every time I call customer service, I'm either hung up on or transferred to the Rewards & Promotions number which is just an automated system. As a lifelong Xfinity customer this may be the final straw to move both my cable and mobile service. This also feels like an unfair and deceptive business practice.
XfinityAdrienne
Official Employee
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1.4K Messages
2 months ago
Hey there, user_qd0xyv! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with moving your services over to the Xfinity Mobile services, that is certainly not what we want for our customers. I would be happy to look into the details, and submit a ticket on your behalf. Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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bta85
Visitor
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2 Messages
2 months ago
Yes me too! Were they able to help you. I am worried cause I cant afford to pay this without the prepaid card and now I am in a really difficult situation as well.
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user_15ici5
Visitor
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2 Messages
4 days ago
This is the worse customer service I have experienced in my lifetime with a cell carrier.
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