Why is Xfinity customer service so incredibly POOR and horrible?
Problems started June 1st and after 9 tech support visits, supervisor visits, 9 cable cards, advanced repair team tickets, poor overseas support and script reading and the problem is still not resolved. I can’t believe Xfinity can get away with this. Yes you read that right. 3 months of craziness and the problem is still not fixed. No one to contact to express our concerns about the poor service. Ironically the billing works like clockwork and if you threaten to cancel your service you get a live person immediately. How convenient.
First off, move your support team to the US when the people can understand one another. Secondly send you csr’s to training on how to properly address customers and use a headset that doesn’t sound like it’s hanging around their ankles. Stop reading the scripts and listen to what the customer is saying, just repeating it doesn’t mean understanding. Learn how to transfer a call to the right department. Supervisors shouldn’t let their voicemail boxes fill up and then forget it’s filled up as an excuse not to return calls or prevent customers from leaving further messages. These are just a fraction of what I’ve experienced in this nightmare of dealing with Xfinity customer support. Is this really good customer service? I think not.
I’m beginning to get the feeling that Xfinity is only interested in the dollar and not the customer. Anything to avoid any commitment or ownership of any problem. It’s really very very pathetic!
And Xfinity wonders why people are cutting the cord. This is why! POOR CUSTOMER SERVICE!!! Should be a law against this. Come on Xfinity. Get your act together!