L

Visitor

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4 Messages

Wed, Oct 27, 2021 3:14 PM

Why Did I Receive This Promotion

Seems to be legit and directly from your parent company.

And yet, here are my contact settings, pretty much completely switched off!  I set these settings last spring, so I'm quite sure you have had enough time to process it.  I have also removed myself from all physical mailings and other promotional contact.  I see no good excuse?
XfinityKorie

Official Employee

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482 Messages

1 m ago

Hey there, @l_a_n_f_e_a_r. Thank you for taking the time to reach out. I can understand the frustration of still receiving promotional emails. When you click unsubscribe on that email, what screen does it bring you to? 

Visitor

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4 Messages

@XfinityKorie

It brought me here: https://pc2.mypreferences.com/ComcastPrefCenter/ManagePreferences (querystring truncated for privacy)

 

Visitor

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4 Messages

the actual unsubscribe link looked like this: https://emails.xfinity.com/pub/cc (querystring truncated again)

Official Employee

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329 Messages

 

It appears you have the setting through the email set up correctly. Could you also try this link to ensure your information and mailing preferences are set up on our end, please? https://comca.st/3bfdyCG

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

I've received 2 more of these this week.  I followed everything above, and I had already done everything you suggested above.  When I follow the link in the e-mail, I get the same page saying everything is disabled (and has been for a long, long time).  Please, please make it stop.



Official Employee

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277 Messages

Thank you for your patience, @l_a_n_f_e_a_r. We appreciate you sending those screenshots, they help a lot! We will need to take a deeper dive into the account and see what's causing you to continually receive the emails after the fact you've already opted out. Please send a Direct Message with your full name and address.

 

 

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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