Visitor
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18 Messages
Why Did I Receive This Promotion
Seems to be legit and directly from your parent company.

And yet, here are my contact settings, pretty much completely switched off! I set these settings last spring, so I'm quite sure you have had enough time to process it. I have also removed myself from all physical mailings and other promotional contact. I see no good excuse?


CCKorie
Problem Solver
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1.1K Messages
4 years ago
Hey there, @l_a_n_f_e_a_r. Thank you for taking the time to reach out. I can understand the frustration of still receiving promotional emails. When you click unsubscribe on that email, what screen does it bring you to?
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l_a_n_f_e_a_r
Visitor
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18 Messages
4 years ago
At this point I have tried the 'Unsubscribe' link in the e-mail (clicked over 2 weeks ago now) and it claimed to have processed, and yet, I still am getting multiple adds/week. If anything I'm now getting more/week. I am going to try the peer-to-peer chat to get this sorted, but I am going to continue to document progress here for the public as they may be interested, not to mention it's a legal matter to allow me to unsubscribe.
And, for anyone else curious who is following along, I can assure you I have carefully checked the e-mail headers in addition to the content I captured above, this is not rogue spam, it is coming directly from legitimate Comcast servers and directly to the e-mail address that is unsubscribed in every way possible.
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l_a_n_f_e_a_r
Visitor
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18 Messages
3 years ago
I've now received 4 new official marketing emails from you in the last 2 weeks. If anything, the volume is increasing. Again, these are direct marketing emails from Comcast. Why can't you make this stop? What more can I do? My patience is pretty much spent at this point, it's been 4-10 months depending on how you want to look at it.
I have everything that has happened in this thread documented, I also have the entire chat I referenced above where you acknowledged that I was still on the marketing list even after configuring every possible configuration option to prevent as well as formally 'unsubscribing' in the email.
If there is no further productive advice here my next step will be a formal report for violating the CAN-SPAM act.
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CountMountjoy
New Poster
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3 Messages
3 years ago
I am having the identical problem Yesterday when I told the Xfinity customer support person that the eMails were coming from [Edited: "Personal Information"]nity,com., She told me that is not an official Xfinity address and someone is spoofing. She recommended I create an eMail filter. I didn't believe her, especially now that I find someone else is having the same problem.
(edited)
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l_a_n_f_e_a_r
Visitor
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18 Messages
3 years ago
Surprise, surprise... I am still receiving SPAM from the company, turns out it doesn't matter how many times I click the toggle buttons to disable all communication from the company.
The only change doing that _again_ did is now I am also receiving text messages when I pay my bill even though that option IS ALSO TURNED OFF!!
I have had a continued 1-1 private message going with the company as suggested multiple time above with no real advice given. Just 'check your same 3-4 configuration pages for privacy and click them again' or 'click unsubscribe'.
The most recent advice I was given was to report the companies own messages as SPAM to their internal `report abuse and spam emails page' and to call a 'Customer Security Assurance team' who has no internet access apparently and I guess explain my situation to them from scratch since they are incapable of being looped into this ongoing issue in any technical way (I am not going to do this, I'm done wasting my time here).
In other words 'why don't you go chase some more tails and we're not going to actually do anything to help you'.
I am requesting to be escalated now, which probably should have been done on their end without my prodding and if that gets me no where I will simply follow through with my report of CAN-SPAM violation.
But I'm done spending my own time on this, sorry to anyone looking for a useful answer.
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