Why Can't Xfinity Support Their Own StreamSaver Bundle?

I need support for an issue that I have worked with your Xfinity support for well over 3 hours. I subscribed to StreamSaver bundle. I was able to activate Apple TV & Peacock, but Netflix will not activate. I get the message from the customer.xfinity.com/activate-netflix site "We’re sorry, your account isn’t eligible for this Netflix offer"

On Sunday June 9 I spent over an hour trouble shooting. Ticket # CR(redacted) was created. I was told someone from you upper tier support would call me back in a few hours. No call back Sunday or all day Monday.

Tuesday I issued a call back and was told the ticket was closed and had to start over - all the same troubleshooting. A new ticket was created CR(redacted). I was told again upper tier would call me back. Nothing.

I issued a call back today (Wednesday). No help is provided no matter how many times I speak to an agent - 7 agents so far. Help please - my only alternative is to cancel StreamSaver.

I tried support via Facebook Messenger - I was told "that is the reason you are not eligible for additional services like Netflix is that you do not have an X1 TV box." This person did not even know what the Stream Saver bundle is