5 Messages
Why Can't Xfinity Support Their Own StreamSaver Bundle?
I need support for an issue that I have worked with your Xfinity support for well over 3 hours. I subscribed to StreamSaver bundle. I was able to activate Apple TV & Peacock, but Netflix will not activate. I get the message from the customer.xfinity.com/activate-netflix site "We’re sorry, your account isn’t eligible for this Netflix offer"
On Sunday June 9 I spent over an hour trouble shooting. Ticket # CR(redacted) was created. I was told someone from you upper tier support would call me back in a few hours. No call back Sunday or all day Monday.
Tuesday I issued a call back and was told the ticket was closed and had to start over - all the same troubleshooting. A new ticket was created CR(redacted). I was told again upper tier would call me back. Nothing.
I issued a call back today (Wednesday). No help is provided no matter how many times I speak to an agent - 7 agents so far. Help please - my only alternative is to cancel StreamSaver.
I tried support via Facebook Messenger - I was told "that is the reason you are not eligible for additional services like Netflix is that you do not have an X1 TV box." This person did not even know what the Stream Saver bundle is
XfinityChelseaB
Official Employee
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1.2K Messages
4 months ago
Hello @user_1jw376, Thanks so much for taking a moment out of your day to leave a post on our community forum. Xfinity StreamSaver and NOW StreamSaver are new streaming bundles you can add to your Xfinity Internet.
Xfinity StreamSaver includes Netflix Standard with ads, Peacock Premium with ads, and Apple TV+ for only $15 per month (taxes extra, pricing subject to change).
NOW StreamSaver includes NOW TV, Netflix Standard with ads, Peacock Premium with ads, and Apple TV+ for only $30 per month. Or add it to your NOW TV subscription for only $10 per month (taxes extra, pricing subject to change).
Once you sign up for a StreamSaver offer, you’ll receive an email with a link to activate each service. You can also check out StreamSaver Offers Overview & Activation Walk Through for more assistance as well. Let us know if that helps.
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user_d0ry0w
1 Message
4 months ago
I have been trying to get my bundle to work for the last 2 days. I go to the activation website that was given to me through the email and it says that it is already active. I have not been given anywhere to put in my information but I continue to the appletv+ website and it never brings up the next web page that the walk through shows. We have been in a physical store and on the phone two separate times both of which they just wanted to upsell the phones that we tell them we do not want. I just want to be able to use the streamsaver like I should be able too.
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user_fmseeo
4 Messages
4 months ago
Wow, I should of read these before even bothering with signing up. The agents are useless, I get the same troubleshooting directions although they say they are reading through the history of the chat. I am beyond [Edited: "Language"] that I have spent more than 3 hours a day now signing in and out and doing everything possible. XFINITY HOW ABOUT YOU LISTEN TO YOUR CUSTOMERS AND ACTUALLY PROVIDE SOME ACTUAL TROUBLESHOOTING.
OR at least train your staff to know what to do without copying and pasting the directions from the site that obviously do not work. I am minutes away from cancelling this.
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user_5p10nf
2 Messages
4 months ago
Wow I definitely should’ve read this first.
I spent over 6 hours on the phone with untrained foreigners that just quite literally repeat the same thing over, over, and over,
and once more reworded over again!
if they couldn’t support this they shouldn’t have offered it. I even canceled my Netflix subscription because of this. It was the same bs support with the Paramount+ showtime app. Nothing works, please fix it! we are paying exorbitant fees for service and receive little to no positive interaction with anyone.
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user_wwq39f
2 Messages
3 months ago
Same issues I’m having right this moment. Nobody knows anything. I stayed on the phone with someone for over 3 hours yesterday. Here I am still with unresolved issues. This is a great deal but unfortunately nobody that works for Comcast can help, and they don’t have answers either. Glad to know I’m not the only person experiencing this issue. I can’t access anything except for peacock no Netflix or now tv. The definitely are about to loose me as a valued customer.
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user_intvbu
1 Message
3 months ago
Same here. Only Netflix works. Peacock and Apple don't recognize our xfinity login/password. No one will help. On day 4.
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user_fmseeo
4 Messages
3 months ago
FINALLY FOLKS it’s working for me Atleast
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user_wwq39f
2 Messages
3 months ago
Got mines working also. Yayyyy!!!!
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user_eqrexe
1 Message
3 months ago
How was the issue resolved? I am on day 6 and agent #8, and now they are trying to tell me that they need to send me a xumo box because fire stick is not compatible, when the xfinity website says that it is, and that I should be able to stream on any device…
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user_gjohvk
1 Message
3 months ago
I am have same issue except on my apple +. But can get hold anyone
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mazzella511
Visitor
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1 Message
2 months ago
I have been on the phone (chat cause nobody likes to talk live anymore apparently) for 1.5 hours two weekends in a row and still the Netflix does not work. Keeps asking for a payment method. Apple TV and Peacock work. So frustrating and I agree nobody seems to be able to help so tomorrow I have to waste more of my valuable time to try to get this resolved. Ridiculous
1
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user_bd3hbp
1 Message
1 month ago
I have not been able to sign into Apple TV. I spent 2 hours on the phone. They sent me the activation link and all I get is a response when I sign in saying that it is unsupported the representative said she was gonna call me back today. She never did. I tried logging in again this afternoon, and it said that more attention was needed for my account and gave me a phone number, the phone number Was different from the first number I called. It was just an Automated system. after refusing to let me connect with a live agent, it hung up on me. Wasted the whole day with this. Plus I’m paying in Excessive over $400 A month. On your website, it says that there are updated plans that are better than the one I am on when I told this to Had no idea what I was talking about. Seems like nobody at this company knows how to do anything correctly
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