Where is my $300 Visa Card reward for sign up with Xfinity? (service began Aug 2021 & have not received Visa card)

Hello to Whom May Concerns Iv'e For Filled My Service And I Became A Sign Up Xfinity And Was Too Received My $300.00Visa Reward Card And Its Hasn't Been Deliver My Name Ms.Wanda {REMOVED PERSONAL INFORMATION} I Went The Xfinity Office And That's I Shall Received My $300.00Reward Visa Card For Signed Up Please Makes This HAPPEN NOW💯💯💯💲💲💲🙏🙏🙏🎊🎊🎊💞💞💞

Hi there, @user_d65d6c! We have removed the personal information you provided for your privacy. Our awesome digital care team would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, you must be signed in. Please click the chat icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there! 

@XfinityThomasB​ 

Hello I am having the same issue as the original poster.  How can I resolve this? I am still not getting any support on this issue.

@user_p4yha1 Hi there! So sorry about all of this. The gift cards are not able to get picked up at our stores. I'm so sorry that was told to you. I would really like to help make this right.

Please select the chat icon in the top right-hand corner. Then search for Xfinity Support. Please make sure to provide your full name and service address. Or click here

https://comca.st/3II9Yjv. Then click the "New message" (pencil and paper) icon.

Type "Xfinity Support" there. As you are typing a drop-down list appears.

• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter or tap the >icon to send it

@Again​ I have met every one of the requirement.  I even got an email confirming that I am eligible for the $300 gift card.  And when I chat with an agent, he told me that he will make an arrangement for me to pick up the gift card at my local xfinity store.  When I got to the store, the lady told me they don't do such thing.  [Edited: "Inflammatory"]  What kind of service is this???  [Edited: "Inflammatory"] .  

I would be more than happy to look into this for you, if you like. Please feel free to message us any time.

When you went to that status link that my good friend @Again posted above, did it say that your card was already issued, or was there some other message listed?

@XfinityJamesC​ Thanks for the tip.  I checked the status and it says "Qualified", and it doesn't have any details.  And I chatted with your rep and his supervisor about the issue.  They just sent me to the link for status check again.  I'm just being kicked around, like you usually do.  [Edited: "Inflammatory"]  Looks to me like you don't want to give them out.  [Edited: "Inflammatory"]  If a customer breach their service contract, they get penalized.  But when xfinity [Edited: "Inflammatory"]  kick their customers around, it's absolutely fine.  Thanks for nothing!  So regret having xfinity!!!!!  

I'm very sorry about this. If you change your mind about us checking on that for you. Please send us a message. We can review that a bit more and possibly see why it hasn't been set out. 

@XfinityJodie​ What more do you have to review?  All I want to know is will I get the visa gift card and when.  Your automated system does NO help at all.  Every time I tried to contact customer support, the wait time is ridiculously long.  And I never could get a straight answer from anyone.  Seriously!? 

Hello, @user_eab9c6. We want to ensure that there are no errors on your account. If the website shows you are not qualified but you should be there are steps we can take to help. Is your card for Xfinity Mobile or our residential services (TV, internet, home phone, and home security)?

@user_eab9c6​ This is insane!!!  I've never seen or heard this from anyone.  I'm sorry to hear that man.  Many others and I are experiencing similar situation that they were promised a gift card for new services, but never got them.  Many of us called and chatted online with agents and there was no results.  And now you are saying that xfinity changed your service plan and disqualified you for the gift card is crazy insane!!!  This is low xfinity!  Even for you.  @user_eab9c6 I'm sorry to hear what you've gone thru.  

Hello @user_p4yha1

as part of the promotional offer

• The customer must maintain the minimum required level of service from the eligible offer (no downgrades or disconnects) for 90 days from when the service was installed. 

this is covered in the service agreement which is approved by the customer. If you did not receive your gift card for other reasons we can help submit a ticket to research this issue. Feel free to send me a direct message so we can get started resolving this issue. 

@XfinityRay​ residential internet

OK, to continue with getting this resolved I will need your account information. Can you please send us a private message with your full name and street address? 

"Searching for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://comca.st/3kajO4e
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
•  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
•  - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://comca.st/2XfS9FQ for an example.

@userjj26​ You are not the only one experiencing this.  It is insane that comcast is the worst when it comes to customer service.  They just don't care about their customers.  Other company's prepaid gift cards were very easy to obtain, but comcast makes things so difficult.  I guess they just don't want to give it out.  

Hey @user_39b0c9, thank you for reaching out to Xfinity Support on our forums. We apologize you we're having trouble getting help with your rewards card. Have you already checked the status of the card on our website? If you can send us a direct message, I can also take a look to see what is going on with the card.

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct messaging" icon near the top right of the page

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

Hi there, @user_a8eaef. Thank you for commenting on this post. Just to make sure we are providing you the correct information, is this for an Xfinity Mobile plan? 

I understand that you need a number for complaints, however, please keep in mind that this is a residential service issues post. You would need to contact our Xfinity Mobile customer service department at (888) 936-4968 for them to provide you with more information towards how to receive the Visa Gift Card as we are unable to view the promotional offer for the purchase of the device. Please contact them for assistance. 

Hi @user_81f27c, I'm sorry to hear that this happened. We do offer introductory pricing to our new customers as a way for them to try our products and services and ensure they’re a perfect fit. We'll be glad to look at the account and see what options there are that will work for your needs. 

As for the records you are looking to access, the team to contact for those would be our Privacy Center team. 

If you would like for us to take a look at the account and see what options are available, please send us a direct message, using the following instructions:

(Full credit to @BruceW for this excellent explanation and @Again for the picture!) 

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon:

 

 

or https://comca.st/3MePFMN

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

See https://comca.st/3FCl9Kc for an example.

Same here. $300 gift card never received. Called and messaged without any result.

my email is [Edited: "Personal Information"], [Edited: "Solicitation"]

@user_0edfc9

I apologize that you hadn't received your gift card. I would be happy to look into this for you. Could you please send us a direct message with your full name and address? To send a direct message, please click on the "chat" icon in the upper right, then click the pen/pad icon, and lastly Xfinity Support. 

One thing to note, to be eligible for any gift cards that came with a promotion, the same level of service must be on the account for at least 90 days, and the account also needs to have a good payment history for those 90 days without being delinquent. Once the initial waiting period of 90 days is met, one should receive a gift card within 4-6 weeks after.

@XfinityDaryl​ 

In addition, no changes can be made to the account during the 90 days after beginning the promotion.  Making changes of any kind negates the promotion.

Hey there, @user_45e1e1, thanks for reaching out through Xfinity Forums! I apologize for the issues you have had with getting the gift card and I can definitely see how this would be frustrating. Your time is valuable, and we are here to help get to the bottom of this for you. 

Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

@user_45e1e1​ At any time during the 90 day "probation" term did you make any changes to your service?  Everything at initial setup must remain the same for that 90 days.

Its pointless they don’t care, spoke with incentive department escalated - spoke with a manager - end of they day they screw you over! Its time to start terminating services and when they see why everyone is joining verizon or at&t they will learn not to scam their customer with false and fake advertising on their website.

They even refused to review my phonecalls where the customer service agent who helped sign me up for the service and the promotions promised.

they are swindlers with money who think common folks can’t fight back- i will just publicize their activity and once there is mass exodus they will learn. A company with no morals or regard for the law of the land - corrupt from the core. 

Hi, @user_cb2bf5! We can certainly look into the status of the reward gift card. Can you please click the Direct Messaging icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first and last name so we may further assist you.