I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Mine is stuck too. I reached out to their chat protocol and they supposedly sent a refresh to my tv.. didn’t work and then it said it would text me in an hour to check if it was resolved. Their support is not helpful at all
user_algcir Hi there! Thanks for letting us know you are having issues and our team is here happy to help. If the issues is still ongoing after an hour and the text you get let us know. We are here to make sure we get your services working properly.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_mmj42u We would recommend unplugging the power cord for 30 seconds and plgging it back in, once you do so, let us know how it goes.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_tw7mub Have you tried to reboot your system to see if it clears up?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Seems to be happening to a lot of us. Mine is stuck on that screen too. I rebooted the box, did all the troubleshooting the chat bot told me to do, nothing. This is so frustrating!
Thanks for reaching out to us and for the troubleshooting steps you've already taken. Let's take a deeper look at your account so we can get this resolved for you. To get started please send me a direct message including your first and last name and complete service address
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I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityPeterH
Official Employee
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2.7K Messages
24 days ago
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user_algcir
Visitor
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1 Message
24 days ago
Mine is stuck too. I reached out to their chat protocol and they supposedly sent a refresh to my tv.. didn’t work and then it said it would text me in an hour to check if it was resolved. Their support is not helpful at all
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user_mmj42u
Visitor
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3 Messages
24 days ago
both tvs are stuck on preparing channel lineup after rebooting
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user_mmj42u
Visitor
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3 Messages
24 days ago
both tv's are stuck on preparing channel line up after rebooting
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user_tw7mub
Visitor
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1 Message
24 days ago
mine too. only the main tv connected directly to the cable. have you found any help?
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user_1o3oml
Visitor
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1 Message
24 days ago
Seems to be happening to a lot of us. Mine is stuck on that screen too. I rebooted the box, did all the troubleshooting the chat bot told me to do, nothing. This is so frustrating!
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