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user_d911uy
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19 Messages

10/15/2026 4:31 PM

Trouble viewing membership benefits page

Today I am having trouble viewing the Xfinity Membership Benefits page to look at the new benefits 

I am getting an error screen that says,

"A rendering error occurred: Cannot read properties of null (reading 'fields')."

And it is just a blank page. This happens on the Xfinity app and Chrome and Opera browsers and my home computer using Safari.

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Updated 

18 days ago

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user_gnxdzo

Visitor

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3 Messages

27 days ago

Same issue here. Tried multiple browser, incognito mode, multiple devices, cleared cache, app as well. All same error when trying to redeem today's rewards (or any rewards). No VPN, both wifi and cellular. I am the only account holder.

(edited)

0

XfinityGabriel

Official Employee

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3.7K Messages

27 days ago

 

user_d911uy, Hi there! Thanks for reaching out. I can undersand the concern with running into this, especially when you’re simply trying to check out your new Xfinity Membership benefits. Thank you for already testing the app and several different browsers and devices. Since you’re receiving the same “rendering error” across each of them, I’d be happy to take a closer look with you and determine the best next steps to get this addressed. Would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message.

 

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user_hfoz5b

Visitor

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11 Messages

27 days ago

Me too. I am disappointed. 

8

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XfinityGabriel

Official Employee

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3.7K Messages

 

user_hfoz5b Hi! Thanks for reaching out! I can definitely understand the concern with having trouble viewing your Xfinity Membership benefits. I know that’s disappointing. Did this issue just start for you today?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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27 days ago

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user_hfoz5b

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11 Messages

Yes I cannot redeem any awards. Never had this issue. I read yall were looking into this. I come every Thursday and this is the first issue. What is going on?

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27 days ago

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XfinityGabriel

Official Employee

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3.7K Messages

 

user_hfoz5b, Great question. Sometimes, the website will can down for maintenance. Are you getting the same "A rendering error" message"?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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27 days ago

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user_hfoz5b

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11 Messages

Yes. I saw a dunkin gift card but disappeared. I can't redeem anything. 

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27 days ago

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user_hfoz5b

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11 Messages

Dang I missed out on the dunkin card. This sucks. 

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27 days ago

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Anonymous

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1 Message

27 days ago

same issues on drop day of all times .Member benefits seem to be lacking starting with the kickoff lest minth which was a tad dissappointing.

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XfinitySara

Official Employee

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3.1K Messages

Thanks for sharing your similar feedback, undefined. May we ask what troubleshooting you've gone through so far, such as clearing cache and cookies, using another browser, incognito mode, etc.?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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27 days ago

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user_djxjxjx

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3 Messages

27 days ago

I've been having the same issue (tried logging in with my phone and my desktop, tried clearing cookies). There is no "Direct Message" icon in the top right corner of the page.  Just a bell and an avatar.

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XfinityJohnG

Official Employee

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3.4K Messages

Thank you for reaching out here. If you are running into an issue sending a direct message you can follow the instructions at the 

How to: Direct messaging within the forum | Xfinity Community Forum link.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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27 days ago

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user_djxjxjx

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3 Messages

Xfinity rewards now loads for me (first time in 5 hours) but today’s giveaways ($10 Dunkin’ card and Beetlejuice movie) are all gone.

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27 days ago

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user_djxjxjx

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3 Messages

Well now it's not working again.  I sent a direct message to Xfinity Support as requested.

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27 days ago

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DoverPARon

Contributor

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69 Messages

27 days ago

Same issue Same Error. Tried both MS Edge and Chrome

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user_cfistr

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4 Messages

Same issue, Now all of today's free movie are gone. Tried Chrome Edge and cellphone. All give error - A rendering error occurred: Cannot read properties of null (reading 'fields'). Why did website work for some users and not others?

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27 days ago

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XfinityPeterH

Official Employee

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3.3K Messages

 

user_cfistr Yeah, with the same error happening in Chrome, Edge, and on your cellphone, I wouldn’t keep having you repeat browser troubleshooting. The fact that today’s free movies disappeared as well definitely gives us more to go on. Let’s take a closer look at what’s happening. Please send us your full name and complete address via our DM. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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27 days ago

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XfinityShawn

Official Employee

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2.8K Messages

@DoverPARon Can you please try clearing your cache/cookies? There may be a known error that is getting worked on the back end if this is happening with others. How long has this been going on for you? 

I am an Official Xfinity Employee.
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27 days ago

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DoverPARon

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69 Messages

@XfinityShawn​ This has been erroring since at least Wednesday, possibly Tuesday (13 Oct). I just cleared cache/cookies, restarted, logged back into my email, then attempted to log into the member benefits and it still has the same error message coming up.

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27 days ago

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XfinityShawn

Official Employee

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2.8K Messages

 

DoverPARon I appreciate you troubleshooting on your end, as I will need to do some more troubleshooting on our end.

Click "Sign in" if necessary.

Click the "Direct Messaging" icon.

Click the "Start new conversion" (Pencil and paper) icon.

In the  "To:" Line, type "Xfinity Support".

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An  "Xfinity Support" graphic will replace the  "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

 

For an example on how to send us a Direct Message, check out this link: How to: Direct messaging within the forum | Xfinity Community Forum

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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27 days ago

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Smallville0628

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4 Messages

27 days ago

Same issue for me too. 

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XfinityThomasA

Official Employee

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4.1K Messages

 

Smallville0628 - Thank you for reporting this issue! Were any of the steps provided on this thread helpful to resolve it?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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27 days ago

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Smallville0628

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4 Messages

@XfinityThomasA​ no, I reached out to the Xfinity team and they said they were looking into it.

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27 days ago

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XfinityThomasA

Official Employee

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4.1K Messages

 

Our team would be happy to help too. Smallville0628. 

Please send us a Direct Message.
On a Desktop:

Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.

Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.


In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.

On a Mobile Device:

Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.

How to: Direct messaging within the forum

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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27 days ago

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user_01bztv

Visitor

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3 Messages

27 days ago

Same issue for me. Tried app and two different browsers. restarted phone, deleted and redownloaded app. I missed out on the rewards today which was frustrating. I'm still getting the error now 6.5 hours later and have been all day.

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XfinityLinda

Official Employee

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2.9K Messages

@user_01bztv Sorry to hear about the issues with the Xfinity app while attempting to redeem your Xfinity Rewards. Please send us a Direct Message with your name and address, so we may assist.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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27 days ago

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user_hfoz5b

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11 Messages

27 days ago

When will issue be resolved

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user_9rslu6

Visitor

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1 Message

27 days ago

I've been trying to redeem Peacock Premium but am met with the same error even when using an incognito browser. Please fix this. 

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XfinityDuron

Official Employee

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1.2K Messages

Hello there @user_9rslu6, have you had Peacock in the past?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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27 days ago

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user_k8qbv2

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1 Message

27 days ago

I am also having the same issue. I've tried restarting my phone, deleting and reinstalling the app, incognito on chrome and nothing. I've also tried customer service and they say there is no issue and keep trying to upsell me cell phones and plan packages. 

Clearly it's an xfinity issue but nothing is being done to fix it!

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user_hfoz5b

Visitor

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11 Messages

I agree. I am having the same issue. I been writing all day. 

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27 days ago

XfinityJeniece

Official Employee

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4.6K Messages

Hey there, @user_k8qbv2, thanks for reaching out through Xfinity Forums regarding your Xfinity Membership. We would be happy to help you access your membership offers. I see you sent over a direct message. We will continue to assist you there.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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27 days ago

user_2qqlyw

Visitor

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2 Messages

Same here been having the same issue all day and no help, had support open 2 tickets and close then seconds later just to tell me the rewards i was trying to redeem is sold out, I guess every single reward is sold out then...

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27 days ago

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Farscape-1

Visitor

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1 Message

26 days ago

I'm having the same null error on the app and in the browser...

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XfinityJorge

Official Employee

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3.4K Messages

 

Farscape-1 Hi there! Thank you so much for using our Forums and for reaching out. Have you tried clearing your cookies and cache to see if you are able to redeem the offer?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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26 days ago

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user_xmnt94

Visitor

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1 Message

26 days ago

Same issue, I'm not able to see the benefits page or redeem any rewards, and I'm seeing this error, "A rendering error occurred: null is not an object (evaluating 'd.fields')." when trying on safari and "A rendering error occurred: Cannot read properties of null (reading 'fields')." when trying on Chrome. I have cleared cache in both places, tried on phone and laptop, logged out and back in ... it's obviously an Xfinity issue. I've tried with and without VPN, tried wiFi and cellular data. Like others, I'm the only account holder. I haven't had this issue until yesterday. 

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XfinityBenjaminM

Official Employee

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3.5K Messages

 

user_xmnt94 Hello! Thank you for reaching out. We are very sorry to hear that you're having trouble accessing the Benefits page. We'll be happy to look into this further. Please send a Direct Message with your full name and address.

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "Start a New Conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

25 days ago

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user_hfoz5b

Visitor

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11 Messages

When will this issue be solved?

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23 days ago

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user_d911uy

Visitor

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19 Messages

23 days ago

Received from Xfinity direct message

"Thank you for reaching out directly! It appears a lot of our members are having the same issue. We have been waiting for an update from our Xfinity Membership team on when this issue will be resolved. "

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user_hfoz5b

Visitor

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11 Messages

How long will this take? This should be resolved. I will miss out again tomorrow. 

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21 days ago

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user_16ci6b

Visitor

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6 Messages

20 days ago

I just uninstalled the xfinity app and installed it again today 10-22-2026 and it's still not working a week later. When I click on any member benefit  it's still giving a white screen with only the text that says "A rendering error occurred: Cannot read properties of null (reading 'fields')".

The same thing happens when I login to Xfinity on any browser on different computers. Something is broken with the benefits section. Are you able to create a ticket and report to the engineer team or I.T.? There is a bug in the benefits section that doesn't allow them to load for many users. I'm afraid I will miss out on benefits again this week again as some are able to claim the rewards but many people can't due to the system glitch :(

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user_hfoz5b

Visitor

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11 Messages

I tried that too. I am mad it is not working. Xfinity does not seem to care. 

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20 days ago

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