Good evening user_wcci91. We would be happy to take the feedback from you, and pass the information to the appropriate channel.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Good morning @user_gb9ycn, and thanks for posting to the Xfinity forums, I hope this message finds you well. When you end an interaction with a rep, the survey team will sometimes contact you to ask about your experience, but this is random. If you would like to leave feedback though, we can get that information from you and make sure it gets to the right people. Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary • Click the "Direct Message chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window, please add your full name and address • Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I called Xfinity Moble customer service, spoke to Minnie and she took care of my problem and was a really positive and professional agent. Thanks Minnie
user_0pbgfl thanks for reaching out and sharing your experience working with our XM team member. This is wonderful to hear that they were able to get things addressed for you. Going forward, what additional questions or concerns did you have for us?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I really appreciate the friendly and professional customer service that I received from Brandon, while visiting the Pikesville Xfinity Store. He provided the products that I requested.
Yay! ❤️ It's always awesome to hear when an agent provided an outstanding experience, @user_gfz628! We would really appreciate if you are able to share that with our Thanks team, https://www.xfinity.com/support/articles/share-a-compliment, in a quick email. They handle the celebrations and will ensure Brandon is recognized. If you prefer, we can help to get that over to the team here. Just let us know.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJon
Official Employee
•
1.2K Messages
2 months ago
Good evening user_wcci91. We would be happy to take the feedback from you, and pass the information to the appropriate channel.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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user_gb9ycn
Visitor
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1 Message
2 months ago
Last person I talked to said I could do a survey but I didnt get to
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user_0pbgfl
Visitor
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1 Message
1 month ago
I called Xfinity Moble customer service, spoke to Minnie and she took care of my problem and was a really positive and professional agent. Thanks Minnie
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user_nrdhy4
Visitor
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1 Message
4 days ago
I had a wonderful and courtesy agent I believe his name was Rajkit he deserves a 10 wonderful and very helpful
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user_gfz628
Visitor
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1 Message
4 hours ago
I really appreciate the friendly and professional customer service that I received from Brandon, while visiting the Pikesville Xfinity Store. He provided the products that I requested.
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