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user_twh773
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Expressive Exchange

Contributor

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79 Messages

Friday, January 2nd, 2026 2:41 PM

Price increase

I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase

Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago

I'm really not satisfied with this happening after I have been a customer for over 30 years

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2 hours ago

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XfinityDena

Official Employee

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3.9K Messages

6 hours ago

That is a great question @user_twh773 ! From my experience it is due to price increases that you would find mentioned on your November or December billing statement. You can always get a break down of charges by looking at your billing statement. For the Xfinity app after signing in you would go to manage billing. After that click on current statement so that you can view the PDF. To view previous statements you would select statement history. If you don't already have the Xfinity app make sure you download it. It is honestly one of the best apps we have to offer to manage your account. The app will keep you updated on maintenance, interruptions, and other service-related notices. You can also troubleshoot, manage appointments, and manage your bill. 

 

If due to increases in our rates, while we try to hold down costs, price changes are necessary for a number of reasons, including continually increasing costs of programming and our ongoing investments in network upgrades, cutting edge technologies, and enhanced products and services. If you signed up on a promotional offer, you will not see an increase to the base price of those services until your promotional period has ended. Equipment charges, installation charges, taxes and fees, including regulatory recovery fees, the Broadcast TV Fee, the Regional Sports Network Fee, and other applicable charges are subject to change and could alter the total amount you pay during and after the promotional period. https://www.xfinity.com/pricechange

 

Have you reviewed your billing statements? 

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tbill1

Contributor

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708 Messages

Why does the same equipment that I have had for years increase in price?  If anything, they should depreciate and go down in price.

Could you please explain what increase in costs to Comcast for this equipment made you pass it on to your customers?

(edited)

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4 hours ago

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XfinityOrlandoM

Official Employee

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2.8K Messages

@tbill1

Great question, every year we review our services when it comes to the plan’s,  prices,  equipment taxes and fees. And if there is an adjustment made, we notify all our customers within 30 days of the new year.

 

So when it comes to the TV equipment all the prices are the same no matter what tv equipment you have, you can always upgrade to the latest equipment at any time at no charge to you

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 hours ago

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tbill1

Contributor

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708 Messages

But I didn't ask about upgrading equipment.  I asked what cost did Comcast incur involving my same equipment

caused you to pass it on to me? Or is Comcast taking all its increases in general and just spreading it around?  I

have 5 boxes and they went up $2 per box.  Did the manufacturer of these boxes call you up and levy that $2 on every box they ever sold 

Comcast retroactiively?

(edited)

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4 hours ago

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XfinityOrlandoM

Official Employee

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2.8K Messages

@tbill1

I understand your concerns I'm just giving you all the options,  the prices for the TV equipment increased from $10 to $12.00 a couple years ago and now they've increased from $12.00 to $14.00. Which those increases just come due to the cost of our economy.

 

Now if you sign up for one of our new simplified TV plans https://www.xfinity.com/digital/offers/plan-builder  we do give you 1 cable box free

 

If you would like to look at more options with our simplified TV plans to take advantage of getting the one cable box free and free DVR services please send me a direct message including your first and last name and complete service address

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 hours ago

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user_twh773

Contributor

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79 Messages

3 hours ago

I checked the app and my billing. In November I got a promotion for 1 gig internet speed for 5 years along with other discounts I had that remain in effect. I also am aware Netflix was removed because it is no longer offered through Xfinity. I returned 1 cable box which reduced my bill by $12. All in my bill was reduced the last two months to $262 and $263. I just saw the my upcoming charges for January will be $278. The bill is not yet available for me to look at, but I am already dissatisfied with this increase. I did not make any further changes or use any services that would account for this increase. I have been an Xfinity (Comcast) customer well over 30 years. What am I getting for my loyalty to this company ?

I need an explanation about this unannounced increase.

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XfinityDena

Official Employee

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3.9K Messages

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 hours ago

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