user_ax2kc9 Hello and thank you for reaching out via our Xfinity Community Forums. While you can always reach out over the phone at 1-800-Xfinity (1-800-934-6489), I'd be happy to assist you right here. Just let me know what you're having trouble with or what questions you have, and I'll do my best to help!
Hi there! Are you still experiencing issues with your TV at this time? Can you please elaborate more on what is going on?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I need an extender to get wifi to my pool equipment...is there one you know of that will do the trick? And is this a service you offer? Can a person come set it up?
@user_y66y2r This is a great question. There are alot of variables that can come into play here with the connection and the distance. We can send a tech out to check things out and confirm if it can be done.
From our side of things we offer our xFi pods. I have one in my home as well. I have a link for you to take a closer look at pricing and the details https://www.xfinity.com/learn/internet-service/wifi/xfi-pod.
How many feet would you say your pool equipment is from your modem?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Its around 50 ft....I would love a tech to stop by and tell me what I need and install whatever it is.....will look at the link but would still like a tech visit...when could that be? [Edited: "All Caps"]
user_avxdvd is your TV working? for example are you getting your networks to come in?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hi there, @user_sqy1y8! Our contact number is 1-800-COMCAST (1-800-266-2278), but we would be happy to work with you on this issue right here! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Thanks!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thank you for reaching out to us @user_zypmzn! I completely understand wanting to find a better price. Thankfully, it is now easier than ever to see what offer we have available by signing in to your account here and then checking our awesome Plan Builder site! Have you had a chance to check our Plan Builder site?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_zypmzn I'm with you. Seems like we can no longer talk to real people anymore, anywhere! My husband, 78, is not good at all with computers. I have to do everything when it comes to them. I don't know what he would do if I weren't around. I'm sure there are many people like him. Wonder what people do when they don't have someone to help them or do it for them?
Hello user_b513fo our Xfinity Return Center makes it simple and easy to find the nearest return locations to you! We also partner with UPS, just in case a Xfinity store is not closer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Xfinity is a joke!!!! I can't reach a live agent. My bill was jacked up from $25 monthly, internet only to $95 monthly internet only and I can't reach a [Edited: Language] person to understand why. They leave me no chance but to cancel
@user_qxih7h I'm sorry to hear of the issues you're experiencing with your TV box. I am here to help resolve your concerns.
When did this start?
Do you have any splitters connected to that box?
Have you checked to confirm the connections on the back of the box and your TV are both finger tight and secure?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_ou7v2c Welcome to our community forum! Thank you for reaching out so we can make sure your Email account is working properly :). What's going on with that Email profile? Do you encounter an error when trying to sign in or view your inbox?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am trying to figure out options I can afford. I am retired and on a fixed income and can no longer afford $350+ per month for Internet and TV. I am considering just getting Internet services from Xfinity, however every time I look on-line for options the price changes. I am looking at the 600Mbps service and I have printed from your web site that it would cost $45 per month, $55 per month and now $70 per month over the period of 2 weeks. So, what I need to know is if I cancel TV and phone and switch to 600 Mbps Internet, what would it cost?
Thank you for taking the time to contact us. We would love to help find what works for you and check what is available. Please send us a direct message with your full name and service addresss as well.
Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am trying to figure out options I can afford. I am retired and on a fixed income and can no longer afford $350+ per month for Internet and TV. I am considering just getting Internet services from Xfinity, however every time I look on-line for options the price changes. I am looking at the 600Mbps service and I have printed from your web site that it would cost $45 per month, $55 per month and now $70 per month over the period of 2 weeks. So, what I need to know is if I cancel TV and phone and switch to 600 Mbps Internet, what would it cost?
XfinityChristy
Official Employee
•
2K Messages
3 months ago
7
0
user_avxdvd
1 Message
2 months ago
I have tv only but not getting a free tv message
1
0
user_sqy1y8
1 Message
2 months ago
Comcast team did a job in my property [EDITED: Personal Information] the first week of March 2025. A worker told me:
1. Comcast will contact me as owner to get the permit to work in my property. I never received a call or notification.
2. They left garbage in the corner of the propertyof plants that were cutted (He said they will removed it).
3. The grass that was removed (He said, it will be replaced)
Please give me the tel No. to coordinate that the job will be done.
Thank you in advance for your kindly attention.
[EDITED: Personal Information]
[EDITED: Personal Information]
(edited)
1
0
user_zypmzn
2 Messages
1 month ago
How does one talk to a human being at XFinity. The price increase is not acceptable and I'm considering a change if I can't talk to a human.
0
user_zypmzn
2 Messages
1 month ago
There is no customer service. The number is a total joke. No human being there
2
0
user_b513fo
1 Message
27 days ago
need address to return equipment
1
0
user_gsso1j
2 Messages
27 days ago
Xfinity is a joke!!!! I can't reach a live agent. My bill was jacked up from $25 monthly, internet only to $95 monthly internet only and I can't reach a [Edited: Language] person to understand why. They leave me no chance but to cancel
(edited)
2
user_qxih7h
1 Message
22 days ago
I believe my box is going bad. Frequent scrambling of transmission..
Tim Mothersell
1
user_ou7v2c
Visitor
•
1 Message
8 days ago
Hello I'm having trouble with one of my email accounts [Edit: Personal Information] just stopped working. Thanks
(edited)
3
0
user_kmrxe5
Visitor
•
2 Messages
5 days ago
I am trying to figure out options I can afford. I am retired and on a fixed income and can no longer afford $350+ per month for Internet and TV. I am considering just getting Internet services from Xfinity, however every time I look on-line for options the price changes. I am looking at the 600Mbps service and I have printed from your web site that it would cost $45 per month, $55 per month and now $70 per month over the period of 2 weeks. So, what I need to know is if I cancel TV and phone and switch to 600 Mbps Internet, what would it cost?
0
0