Hey there, @user_9mdey5! Thanks for visiting the community forum and leaving a comment on this user's post. You've come to the right place for help :) Our Digital Care Team is awesome to work with because we'll do everything we can to help! I've converted your comment into its own post to ensure we properly address your particular account needs. To confirm, are you trying to schedule a professional installation of your new modem? If so, have you tried the Xfinity App and/or Xfinity Assistant to request an install appointment?
XfinitySara
Official Employee
•
1.8K Messages
5 days ago
Hey there, @user_9mdey5! Thanks for visiting the community forum and leaving a comment on this user's post. You've come to the right place for help :) Our Digital Care Team is awesome to work with because we'll do everything we can to help! I've converted your comment into its own post to ensure we properly address your particular account needs. To confirm, are you trying to schedule a professional installation of your new modem? If so, have you tried the Xfinity App and/or Xfinity Assistant to request an install appointment?
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