No information about my $100 visa card

You're very welcome @user_e65b9d! If you ever have any further questions or concerns please don't hesitate to reach out to us on this platform. I do want to quickly say welcome to the Comcast family! I am glad to hear you have chosen us as your provider. 

Hello @user_1cb60a! Thank you for taking the time to reach out and for being part of the Xfinity family. I'd be more than happy to look into this for you. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

Same thing. Opened one in September because I got my own place. Received $100 Visa debit card 2 days ago. Is this legit?

Good evening, 👋 😀 @user_ron.You have reached the right person! I am an expert in all things XFINITY and always happy to help with any account or billing questions. Please allow us to investigate and get this figured out.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

@Htx_rogelio2002 It can be used for anything, but it does have an expiration date.

@coming0 Thank you for reaching out on the Xfinity Forum. In order to qualify for the card you must maintain the minimum required level of service from the eligible offer (no downgrades or disconnects) for 90 days from when the service was installed. Your prepaid card will be processed in approximately 12 weeks (90 days) from the date of your completed Xfinity installation. Once processed, it may take an additional four to six weeks to be mailed. You can expect to receive the prepaid card within 16 to 18 weeks from your installation date. Please feel free to check out https://comca.st/3ronnGr for status updates. If you need anything further please let us know. 

Hi @user_5ddde7. I can take a look into your gift card status. Please send us a private message with your full name and service address.

This whole gift card offer is 100% a scam. They will not provide any actual assistance over direct message. The only help they provide is giving me the number to a third-party company that assists with these incentives. This number does not use actual people and instead has an AI answerer that asks for your billing address but cannot understand any of the words you say. I spent thirty minutes in a loop answering the same question over and over again. Once I ask to speak to a representative they put me on hold which never ends. I spent multiple hours waiting on multiple occasions. I am certain that they do not have a single person working to assist those with issues receiving their incentive gift cards. The number I called is designated only for these issues and there is no way they have a backlog of over 2 hours of callers and multiple days of the week.  

Hey there! We're sorry to hear about your experience. Have you tried the Xfinity Incentive Tracker to check on your reward card? If so, what error are you receiving? 

Yes I have been checking for months. Every time it says "no record found." 

Let's take a deeper look into this together. 

I am happy to take a look for you! Because this case is a bit older, we do need you to make a new one so it doesn't get lost in the mix.

@

@user_027c97 I can assure you that it is not a scam. I understand your skepticism but I would like to take a look at your account and see what exactly happened to your order.

Could you please send our team a private message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Private message to Xfinity Support from any Forum page:

Click "Sign In" if that prompt is visible

• Click the "Direct Messaging" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

This is certianly not the experience that we want you to have and how we want you to feel, @user_255b48.

We would be more than happy to take a closer look at this and help figure out the cause for the delay with your promotional offer.

Please use the chat icon in the upper right to enter Direct Messaging. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address. 

To send a direct message [private message]:

• Click "Sign In" if necessary
• Click the "Direct Message" icon

or https://comca.st/3HD49CO

• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
• - An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Hello. I am sorry to read you are having trouble with a rewards card. Did you sign up for mobile service, or residential? If you are getting the note of no record found, then the enrollment may not have been completed. You can find all your legal terms here.

I signed up for residential service. I got an email saying you are in the system on Nov 1 2021 saying thank you for participating in our internet $100 prepaid card promotion. Then how can you say that enrollment was not completed? Did I get the email in error? Or you just send wrong emails to people asking enrollment might not have been completed? 

That is great to read! Thank you for choosing Xfinity as your go to provider. I am not saying either, and I am sorry for any confusion. I am saying if the terms were not completed, or order changed that did not include the card, then you would not receive the card. I want to help make sure we find this out for you. When you looked at the legal terms, do you see the card included? Again, you can find those here.

Yeah I don’t see the $100 mentioned in the contract. But I am pretty sure when I signed up for it, I did see it. Did the order change after I placed it?

If the order included a prepaid gift card, this would not be removed from the plan unless you switched promotions or if you were disqualified from the promotion. Are you able to provide us with a screen shot of the email you received? 

@user_1c6158​ 

I also was given this promo and have a screenshot from the xfinityincentivetracker.com 

But now it doesn't show and when I call customer service they said it was never part of my contract even though it was still showing as "pending" 30 days into my contract on the website. This feels like a bait and switch 

Did you make any changes to your plan during the 90 period of eligibility?

@Again​ I have not. Nothing has changed and 90 days have passed. A customer service agent said something about the cards not being sent until April 20th so I should just wait until after then.