henryhop02's profile
henryhop02
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New Poster

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3 Messages

Wed, Apr 1, 2020 7:00 PM

NEED TO SPEAK TO A REPRESENTATIVE

IMPOSSIBLE to connect with a customer service agent over the phone or through chat. Extrememly disapointed and frustrating especially when we are all workign from home right now!

 

Recently signed up for their fastest internet plan. Not getting the speed I signed up for the other day which increased my bill significantly. I would like to speak to an agent about this but I am getting no where. 

Responses

New Poster

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4 Messages

1 y ago

ME TOO!

I tried calling because I have a tech support question that will not be resolved with the typical fixes. I need an actual live agent to talk to about my situation. I can't get a live agent it just sends you back to the main menu to start the same series of questions over and over again. If I am calling outside of support hours, why doesn't the machine tell me that.

New Poster

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1 Message

1 y ago

It's impossible to speak with an agent and I have an urgent issue. While Comcast has said "no disconnect of accounts if affected financially by the Coronavirus if you contact an agent", there are no agents to help and the automated system won't connect to an agent. With everyone in the country "working from home", it looks like Comcast has "stepped out". Can someone help please??  

New Poster

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1 Message

1 y ago

Just had this same problem. Needed to confirm they received my equipment after I moved so I can be refunded. Spent half an hour wasting time calling various numbers, listening to scams on their hotline (do you want to sign up for insurrance? would you like to go to drug rehab?...DO NOT call 1800XFINITY), only to be hung up on each time after the automated caller was done f*ing around.

 

Here is what worked: call 1800 266 2278 and pretend to be a new customer when the automated machine asks. Obviously they only care about taking more money from unsuspecting victims, so gotta play that game. Good luck. 

 

I will be sure to never use comcast ever again.

New Poster

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1 Message

9 m ago

Call to add new service, you’ll be talking to a human in less than 2 minutes and you can get transfered to the right person immediately.

New Poster

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1 Message

8 m ago

its impossible!!! 1st they stopped supplying me with service even though I pay my bill on time every month. Then they scheduled a tech to come out. Then, hours before that tech is supposed to arrive, someone from Comcast calls me and says there's not an appointment!!! I set asside hours on Monday to make sure i was here when they arrived. I told this to the guy. He said they can reschedule for tomorrow. I said I already set asside time that day and couldn't be home when they needed me to be the next day (today).... he said I wouldn't need to be home for the appointment. I said fine. Then this morning I get a call from the tech asking me to let him in??!?! I was not home. I explained that they said i wouldn't need to be there, and he said he needed me to be..... so I ask my neighbor to let him into the yard to check the cables. He replaces a cable because they're equipment was the problem (big surprise). Then the tech leaves our gate that has a latch to close it WIDE OPEN!!!!! Now my property and my neighbors property has been stolen because the tech left our back gate WIDE OPEN FOR ANYONE TO ENTER AND TAKE WHAT THEY PLEASE FROM OUR YARD, PATIO, AND BACKSTAIRWELL!!!!! I spent OVER AN HOUR trying to get through to a customer about this criminal act.

Visitor

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1 Message

1 m ago

I have been fighting with this for three weeks. I call, they force me off the line sending me a text link to their virtual assistant. The virtual assistant prepopulates with account information that I already know and won't let me speak to anyone. It says to call the line to speak to an agent (which is what started this.) On the rare occasion I can get them to call me back, they lie to me and make false promises. I called because my atm was defrauded and I had to update the system with my new card. They messed it all up and then tried to charge me a late fee. I thought I had that sorted out and then see the new bill is DOUBLE. In two days they had changed my bill to show my contract was ending (I had been looking at the same billing date, btw.) Over three more sessions of circulating between chat, text, and phone, I fought the charges, resetting my contract three times. Finally I get a call back from a nice lady in TN who resets me with a new contract, arranges a mailout of a new modem/router, and sets me up with a discount that would take off the extra charges. It all looks good and I am pleased to finally be done. I can see the changes she put on. When I go to pay, it is showing less than half the discount she set me with and I am still paying way over my bill. I have been trying ever since to get through and I can't even get them to give me a call back now.

Official Employee

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169 Messages

Hey there, user_53889e, thanks for reaching out through our Xfinity Forums platform! I definitely apologize for the customer experience that you have had and we would be happy to take a look at your account and assist you with your billing details. Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

 
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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1 Message

1 m ago

I want to know how I stop my password from automatically loading. Whey should that be such a difficult question? Can't find the answer, you no longer have phone reps to assist customers. Unless I get some satisfaction, I am immediately going to start researching how to change my total service away from Xfinity. Can't talk to a live voice --- for the prices you charge --- your company's arrogance is sickening!

Official Employee

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341 Messages

Thanks for taking the time to reach out to us. We of course would love to assist you. Can you tell me a bit more about where you are having issues with your password loading automatically? More details will help us to ensure that we provide you a resolution to the situation. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Visitor

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2 Messages

1 m ago

I'm beginning to HATE Xfinity.  I've tried for hours to resolve a problem but because my problem is not among the pop-up categories I can not get any help.

I realize they can't answer every call... but some challenges are not listed in their choices to get Help.  This lack of support is really leading me to give up on Xfinity and try another company (who will probably be just as difficult to communicate with).  Customer Service is one hot mess from almost all the on-line companies of this kind!

Visitor

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2 Messages

1 m ago

I have a Comcast email account and a personal email account.  I've used my personal account forever and have all of a sudden been unable to access my emails because the status is offline.  I've been to XF site and have (again and again and again) selected my personal email as my "Preferred" account.  How can XF help me too remove the (Offline)

status???

Official Employee

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243 Messages

Hello and Happy Wednesday, ! I hope you’re having a great week so far! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs! Going forward, I'm truly sorry to hear about the offline status you're receiving with your personal email account as I know this can be frustrating. To confirm, are you not able to access any other websites or the internet at all at this point, or does this occur only with your personal email account?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Visitor

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1 Message

1 m ago

Called twice today to figure out my options with current service. First employee was very hard to understand. I kept asking what he had said. He would then say a word every second, as if it is my fault I dont understand him. Asked to speak with someone else, explained i was having a difficult time understanding him. He did not make any effort to try to get me to another employee. Might be time to go back to directv.

Visitor

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1 Message

13 d ago

Someone from Comcast i need to speak with i pay to much money to have to speak to a voice box

Official Employee

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73 Messages

@user_451e8f, I can understand your concern especially regarding your billing being too high, but I would be happy to look into options for you for new promotions. Please send us a Live Chat with your first and last name as well as your service address so we can assist. 
 
To send a Live Chat, click the Peer to Peer chat icon at the top right of the page and enter Xfinity Support in the "To" section of the chat. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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