NEED TO SPEAK TO A REPRESENTATIVE

ME TOO!

I tried calling because I have a tech support question that will not be resolved with the typical fixes. I need an actual live agent to talk to about my situation. I can't get a live agent it just sends you back to the main menu to start the same series of questions over and over again. If I am calling outside of support hours, why doesn't the machine tell me that.

It's impossible to speak with an agent and I have an urgent issue. While Comcast has said "no disconnect of accounts if affected financially by the Coronavirus if you contact an agent", there are no agents to help and the automated system won't connect to an agent. With everyone in the country "working from home", it looks like Comcast has "stepped out". Can someone help please??  

Just had this same problem. Needed to confirm they received my equipment after I moved so I can be refunded. Spent half an hour wasting time calling various numbers, listening to scams on their hotline (do you want to sign up for insurrance? would you like to go to drug rehab?...DO NOT call 1800XFINITY), only to be hung up on each time after the automated caller was done [Edited: "Language"] around.

Here is what worked: call 1800 266 2278 and pretend to be a new customer when the automated machine asks. Obviously they only care about taking more money from unsuspecting victims, so gotta play that game. Good luck. 

I will be sure to never use comcast ever again.

I have been fighting with this for three weeks. I call, they force me off the line sending me a text link to their virtual assistant. The virtual assistant prepopulates with account information that I already know and won't let me speak to anyone. It says to call the line to speak to an agent (which is what started this.) On the rare occasion I can get them to call me back, they lie to me and make false promises. I called because my atm was defrauded and I had to update the system with my new card. They messed it all up and then tried to charge me a late fee. I thought I had that sorted out and then see the new bill is DOUBLE. In two days they had changed my bill to show my contract was ending (I had been looking at the same billing date, btw.) Over three more sessions of circulating between chat, text, and phone, I fought the charges, resetting my contract three times. Finally I get a call back from a nice lady in TN who resets me with a new contract, arranges a mailout of a new modem/router, and sets me up with a discount that would take off the extra charges. It all looks good and I am pleased to finally be done. I can see the changes she put on. When I go to pay, it is showing less than half the discount she set me with and I am still paying way over my bill. I have been trying ever since to get through and I can't even get them to give me a call back now.

I want to know how I stop my password from automatically loading. Whey should that be such a difficult question? Can't find the answer, you no longer have phone reps to assist customers. Unless I get some satisfaction, I am immediately going to start researching how to change my total service away from Xfinity. Can't talk to a live voice --- for the prices you charge --- your company's arrogance is sickening!

I'm beginning to HATE Xfinity.  I've tried for hours to resolve a problem but because my problem is not among the pop-up categories I can not get any help.

I realize they can't answer every call... but some challenges are not listed in their choices to get Help.  This lack of support is really leading me to give up on Xfinity and try another company (who will probably be just as difficult to communicate with).  Customer Service is one hot mess from almost all the on-line companies of this kind!

I have a Comcast email account and a personal email account.  I've used my personal account forever and have all of a sudden been unable to access my emails because the status is offline.  I've been to XF site and have (again and again and again) selected my personal email as my "Preferred" account.  How can XF help me too remove the (Offline)

status???

Found quickest way to get agent, is to say cancel service when you first get into voice prompts(rather not voice my opinion  regarding how creative Xfinity was with the voice menuing system for fear of being kicked out of here). They are quick to answer when you want to cancel service. Then tell them oh sorry, need technical support.  

Called twice today to figure out my options with current service. First employee was very hard to understand. I kept asking what he had said. He would then say a word every second, as if it is my fault I dont understand him. Asked to speak with someone else, explained i was having a difficult time understanding him. He did not make any effort to try to get me to another employee. Might be time to go back to directv.

Someone from Comcast i need to speak with i pay to much money to have to speak to a voice box

Ridiculous phone tree, designed so you never reach a person.  5th time calling about the same issue.

[Edited: "Personal Information"]