Leaderboard Employees’ Credentials

@zackSF 

Thank you for posting your forum feedback. While we appreciate your sentiment. I will share that we do have guidelines in place throughout our forum that protects all manners of personal information, including that of our official employees. Like our customers, all employees in this space are required to adhere to all Xfinity Forum Guidelines and Xfinity Forum Acceptable Use Policies, which includes refraining from using anyone's identifiable information. We ask that you please review those guidelines thoroughly as they can provide you additional insight as to how our forum operates and by having a profile in this space, you have already agreed to adhere to all posted policies shared in those guidelines as well as any other posted policies posted throughout the site. 

I will remind you that even when speaking with phone or chat representatives, they are never required to divulge their last name to you, as they have individual employee ID's that can be provided to customers any time they ask to identify themselves; the same goes for the employees that work in this forum. I can tell you that the majority (about 90%) of all employee responses here in our forum are authored by our Digital Care Team. They are the only team responsible for actually working the forums and helping customers here. Minus my role and the role of our Moderator, all other Official Employees in this space are volunteering their time to help customers in this space (as they are not getting paid to do that work). If there is ever a specific employee that you have feedback about or would like to know more about, you are welcome to reach out to me directly for that information. We will continue to protect all our employees and customers in this forum space by not sharing their personal identifiable information and adhering to all our posted policies. 

I hope this help. Please let us know if you have any other questions. 

-XfinityJessie

Forum Administrator