Internet

Poor customer experience 

1 they have issue with I.T. support

not u.s. I believe they put geo-blocks so instead of Monterey ca I’m in Los Angeles 

not good for gamming. / ping. (Retaliation by support for bugging them)

2 it always needs to escalate to next tier.

and never fix’s issues for months

3 they lowered my upload when I had to change routers due to poor internet and said after the fact I can’t have more upload because I stoped using the xb8 when I bought the router their web site said was compatible also netgear explained that their router will upload at over 2.5 gigs easy. and it’s the locked software that xfinity sent to router that is blocking upload and download. I should have 1200/200!
4week signal due to to many line taps before my property (to many customers before me)

And upgrades always return my issues / if and when issues are resolved it’s back to a worse issue. So more time  
5 they always want to schedule to come out to my house to fix !
but make it satisfactory just before tech arrives because it was on there end to begin with. and then send a txt to let me know they resolved the issue and would I like to cancel appointment? 
6 I.T. is misinformed so they LIE.

most importantly They RETALIATE this is the worst issue ever. And they need to check by going deep cover as an associate to prove this. Because this is way past just an issue. 
7 the reason is probably because I complained to FCC which started a case against them and took over a month to resolve it Worked great after that but OVER A MOUNTH (I got a free movie). I no longer works great. 
8. Next I’m thinking about FTC and FCC but this is my legally blind mother’s account (she can partially see) and I don’t want to upset her any further.  So I have been just waiting to get my own service fiber out here so I’m going to have both. I then will lower her

Poor customer experience headache. 

8 honestly FCC has been the best support so far I sent pictures on my up and down and of all system check on TV and explained what we were paying for they contacted xfinity for me. But a lot of back and fourth with a middle man. 
Anyway we have been xfinity customers for years , But no matter what they tell you there is a lot more going on in the background with internet and after digging into it I realize that. I will be waiting for them to update my modem  to 1200/200 with out a tech visit as well as increase my signal to my property all while shopping for my own service probably a fiber service. 
P.S. also the recent security breach they told us to change our password so I did and then they thought that was a security and asked if it was us that changed our passwords? 
I have been getting spammed and called ever since lots of bad emails no unscribe and 150 bucks to pay and have my self only removed from the dark web. World be great if their tech support phone number was listed with xfinity so it doesn’t say it’s fraud as well. I really don’t pick up that number and they leave a great message to. Humm. [Edited: Private Information] what ever. I just can’t deal with them any longer. Thanks though. 
Sincerly Yours

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