How to get my free xFi Pods?

@ComcastJosephB 

I got my email today confirming I'm good for a pod. When I click the link in the email, the site says I'm not eligible. I do have xFi Complete so I know I am...I remember when I ordered the service and I've taken a screenshot of the page on the Comcast site.

Based on what I'm reading, it seems like some of these issues are related but I'm not sure. What's the best path for me to follow to get one?

Hello, dsmith25 and thank you for reaching out regarding your concerns with the pod eligibility. I would be happy to look into this for you. 

Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”

I recived an email saying my home assessmnet is complete and I am eligable for a free xfi pod.  When I click through the link and log into my account it tells me that I am not eligible.  Any help with this would be great.  Thanks.

I finally got my evaluation today after a full month, and they tell me everything looks great.  I have to say any faith in xfinity's tools are now gone.  When I go upstairs in my house on wifi6 my connection goes from 800mbps to 20mbps(and drops often).  

What exactly does your evaluation look at?  Does it just care that the wireless is visible from all devices and doesn't care about quality?

Guarenteed if I call support and tell them I can't get connected from my office they will ask me if I want to PAY for a pod.

Kudos to the last set of comcast support folks that contacted me,. after a simple test and some validation I have a set of 3 xfi pods on their way. 

So I did finally get a Single Pod(not the 3 I was told I was getting).  Unfortunately while you may be able to use these to bridg gaps in coverage you can't put them where you need the coverage as they actually have weaker wifi than most devices and will not improve wifi in an area, unless you can put them somewhere in the middle.  In my case this doesn't work as the issue is the XB7 degrades too pad just going through any wall in my house that putting the pod in between really doesn't work.  There is too much signal loss and my devices choose the xb7 over the pod anyway, so I need to just go out and get a real mesh and a wifi6 router that will go through my walls.  For now I will go back to setting up my old nighthawk as an AP wired from the xb7.

Also as a heads up the newest xfi pods are NOT Wifi6 so even if they span your gaps you're not going to get anywhere near your gigabit wifi speed you get sitting next to the xb7.  I went so far as to put it 10 ft from the xb7(where I get 800mbit from xb7) and managed to get my phone to pick the pod(took some effort) and i never got above 100mbit off it.

Moral of the story if you have areas where you have zero wifi and just need something then these may work.  If you want  to take advantage of your gigabit network, go buy real networking hardware.

Hi @ComcastAlyssa , I just got my evaluation email back that said my wifi is good and I’m not eligible for the pod. However, I can’t ever get a signal in my kitchen or bedrooms. How do I check the logs to see what happened? 

I’m concerned I’ll “pass” the evaluation even though my bedroom is a near-dead zone, but we don’t go there until night so as a % of weak signal time it won’t appear relevant. But it really is. 

Aargh I KNEW it. I just got the email, our evaluation is complete and “we’re looking great!” [edited], we can barely connect in the bedroom, front, or back porch. I had to plug in an old router as a second access point to get coverage. 

Same here. Was told there would be a 30 day analysis done and I would get two free Xfi pods. Haven’t seen an email and it seems like it’s been six weeks but it’s possible I accidentally deleted it.

can anyone at Comcast help?  The rep in chat couldn’t and he gave me a phone number for 24/7 help but amazingly enough it was for mobile support and the internet folks are not around at night. So frustrating.