About Gottahavit

You have to use the XB6/7 that came with complete because it's a mesh system.  I was in similar situation with expecting pods but didn't get them.   Then told to wait on Home evaluation that starts after install.  Got that which said I didn't need pods.  FInally got a good rep and have 3 pods on the way. ... View more

Kudos to the last set of comcast support folks that contacted me,. after a simple test and some validation I have a set of 3 xfi pods on their way.  ... View more

So for speedtest sies, yes that happens As for Some sittes not going over 200mbps, that its to be expected you can never (ok maybe not never)get gigabit speeds from a single connection to a singles web site.  Gigabit connections for consumers are really beneficial only with multiple users or you are downloading from multiples sites at once(like watching movie, downloading a game and working on VPN for work) ... View more

One, concur, never seen a VPN(including work) that support 600mbps two, that would mean thay they are throttling specifically the speedtest site because while on VPN they(probably) can't see where you are going but they could still throttle your traffic. ... View more

Had same issue inside my house.  Have computer on one LAN port of the xFi and my laptop of wifi suddenly this week would not RDP to that PC, worked fine for 3 weeks with same setup, then stopped for the last week and suddenly today works again. I've changed nothing except I had an extend internet outage overnight. ... View more

I finally got my evaluation today after a full month, and they tell me everything looks great.  I have to say any faith in xfinity's tools are now gone.  When I go upstairs in my house on wifi6 my connection goes from 800mbps to 20mbps(and drops often).     What exactly does your evaluation look at?  Does it just care that the wireless is visible from all devices and doesn't care about quality?   Guarenteed if I call support and tell them I can't get connected from my office they will ask me if I want to PAY for a pod. ... View more

Most public download servers, especially from microsoft, sony, and other game producers can't even come close to offering you your max connection throughput on a single connection.     I have gigabit ethernet, but will still only get 20mbps from a single site on a single request. ... View more

yeah so i never got the home eval and after 2 days of confusing PMs found out that they didn't actually start the evaluation until a week after I set up the xfi.  Now I'm waiting for this mythical letter to come. ... View more

so it looks like it doesn't take 2 weeks it takes 4 weeks, as the reply I got says it didn't start until 10 days after I got the email saying it was running?     BTW I would have replied to your PM but it says you have disabled PMs.    I have to say your communication methods needs some serious work!! ... View more

So last night I'm asked to PM one agent with my name and address, then I hear nothing.  Tonight I PM the same agent if there updates and a different agent replies asking for the same info again and for some reason thinks I'm having "connection problems"   Get it together comcast! ... View more

The only way you're going to get any help with this out of xfinity is if you schedule a service tech to come out.  If the problem turns out to be theirs then you should make out ok, but youre going to pay if they think the issue is your 3rd party modem.   What I would do: go buy another modem from another mfr(netgear) and see if the issue persists.  If it persists and you know you have good cable with no splitters inside your house then have a tech come out. ... View more

I've gotten nothing since the email saying welcome and your evaluation is running.  Yes it's been over 2 weeks ... View more

If it didn't work then of course they need to replace it but your original statement was that you'd assume they'd just replace it.  Either way sounds like you got it squared. ... View more

If you can't get the pods, the you can add a router and either deal with the Double NAT(not really that big a deal), Put the Xfi in Bridge mode and lose it's abilitys, or as mentioned if your router supports it, put it in bridge or externer mode.  Depending on the router you may or may not be able to use the LAN ports on the router when in externder/bridge mode(Not an issue with Double NAT) ... View more

So first you can check if you have unllimited by looking on your account it will say 800gb of Unlimited vs 800gb of 1.2TB.   Second depending on where you live, the Datacap just started in Jan and is waived thru Feb so this is the first time you would get these notices.   Third, No one is happy with the data cap so if you have options, by all means protest by leaving.  I wish I could.  I will be looking at Starlink once my neighbors prove it out for me 😉 ... View more

Double NAT is only an issue with port forwarding, unless you are running servers from you home I wouldn't worry about it.  The only other issue is if you use the wifi on the gateway you can't get to other devices hung off the second router.  I have my nighthawk hung off my xFi it works great as it's wifi i much better than the xfi unless using wifi6 in the same room,  plus I now have 3 spare gigabit network ports for internet only devices. ... View more

it's pretty simple, plug in a cable and test our speed.  If it's not as advertized call in a tech.  if it's fine but you can't get those speeds from WIFI, it's your house.  I have this issue.  Gateway, and 2 netgear wifi routers in exender mode.  I have old house plaster walls.  Wifi is good for the room it's in, not Comcast's fault.  Anything in a room with router  has wired and get's gigabit, everything else is hit or miss.    Be outraged all you want, but if you aren't willing to test your speed at the modem, then you don't want a solution. ... View more

As stated above you really can't validate your internet connection speed with wifi, you need to hardwaire at least a 100mb ethernet cable temporarily, otherwize you're just testing your wifi in your laptop and that varies greatly based on hardware and distance. ... View more

SO obviously my first question is if you plug a gig ethernet into the cable model and go to dslreports what are you testing at?   If they replaced everything in your house as part of the install then I'd be happy.  They are responsible to fix everything outside your house if it fails or doesn't meet specs.  Complaining about that is like complaining they didn't also upgrade the hardware at the switching station.     The Coax in my house is 20 years old and I still get solid 900+ on wired connection. ... View more

You're missing the point completely.  I already used your chat to get my plan changed, but  I should be able to use your website.  Having a stupid flex device on my account is not an excuse for your online self service to break. ... View more

if I had been smart enough to take a screen shot when placing the order i would be happy to provide it, but since your system knows I have xfi it won't let me go through the ordering process again.  I guess I'll wait to see what the 2 week assessment says, but guessing it won't recommend since I can only connect to the xfi within 20 feet of the box and is useless on the second floor or even two rooms away and because of that I never use it.  I have chained in my nighthawk instead which doesn't give me gigabit wifi speeds but at least it reaches outside the room(Same room). ... View more

I understand what you are saying, but you have people giving out bad(and dangerous) advice.  Also Your ordering page clearly stated that based on my address I qualified for a xFi Pod.  That order obviously got messed up as the pod never showed up, but again that is different tan the process you are describing. ... View more

When I signed up for the xFi it said it included one free pod, pod never showed up, now the chat rep is telling me the only way to get my pod is to walk into a store 30 miles away and risk exposure to covid.  Come on Xfinity wake up and see the world we're in today.   " I would request you to please visit the nearest xfinity store and our agent will surely check the eligibility, if you would be eligible for free as you mentioned., you will get it I apologize for the inconvenience it has caused to you. so during covid you want me to go into a store 30 miles away?"   ... View more

I was getting this because I live in one the "grace period" states where the cap doesn't kick in until march.  I opted to get xFi complete which includes unlimeted and costs less ... View more

Only an issue if your gateway/modem and your router have wifi and then only minimally.  The potential issue is 2.5/5ghz interference between the two.  I am running an XB7 and my nighthawk at the moment with no issues.  The only real issue is that unless you put the modem into Bridge mode you will have 2 private networks and devices on one will not easily talk to the others internally to you house. ... View more

Just got the xb7, it does have wifi 6.  Not sure I understand why you're asking if wifi 6 is in your area.  Wifi 6 needs to be on your router and your devices to be supported, nothing to do with availability in your area.  Let me warn you that if you have a large house and are trying to replace a good wifi router you will not be happy with the XB7 for wifi.  If I am no a wifi 6 device and within 15 feet the throughput is amazing(800mbit vs 400 on my nighthawk), if however I move upstairs in my house I will quickly drop to <100mbit where my nighthawk(same distance away) will still be at 300mbit.  Alsi non wifi 6 devices get even worse service out of the XB7.  Personally I left my nighthawk chained to my XB7 and only use the XB7 wifi for my wifi 6 devices when sitting next to it.   The XB7 does provide a solid 900mbit wired connection for my nighthawk. ... View more

I had similar issue with the xFi gateway they just sent me, even though I had activated it with the app it hadn't activated right.  I got on chat and they were able to activate it and speeds went to as expected. ... View more

Yes but te point its you offer account management online, and it doesn't work so I have to keep calling.  If the right answer is to return the useless flex so you account system works(really?) then so be it. ... View more