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About Gottahavit
since
09-27-2017
05-31-2018
Gottahavit
Contributor
45
Posts
3
Kudos
2
Solutions
05-27-2018
02:07 PM
Yeah see my post from yesterday, I got one of two and when I called was told that because I have moved the sim to a new phone before the 90 days was up, even though I paid for the phone and still have XM service that I was no longer eligible for the gift card.
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05-26-2018
08:37 PM
So during your 150 dollar lg charge x promo, I bougth two phones. Got emails on both orders saying I was qualified. About a month ago I one of the cards in the mail, tonight I call to see where the other is as all the links in the email are broken. Tonight the rep tells me I wasn't qualified for the other because I switch sim to another phone within 90 days. I asked to see where in the promotion that was stated and was told that you don't have details on that promotion you can share anymore.
I asked where I could see any notification that I was not getting my card, she aknowledged there was none.
I asked why it mattered since I still paid for the phone and still had service with xfinity. She had no answer. Best I got was a 100 dollar bill credit, so I'm still out 50 bucks, and your company can't even provide documentation on the promotion I supposedly didn't meet terms on, not to mention I was never told this was a requirement.
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05-02-2018
09:58 PM
Next time they have a deal on an lg charge buy that put sim in you phone.
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03-27-2018
08:19 AM
Well I get 50+mbs from my house on both, but my latency is horrid, "too far from tower" doesn't fly
@Heronn wrote:
@Gottahavit wrote:
Where we are with this issue, the statement about hardware and distance to a tower is a BS response. I have my XM phone sitting here next to my Verizon phone as well as I have travelled with both my VZW phone will reliably report a <40ms latency why XM is always >100ms. Please honor your own SLA or we will all be forced to file FCC complaints.
I filed my FCC complaint a couple months ago and it didn't do much for it. Some special XM people called me, pretended to fix the latency issue, gave me the "too far from the tower" run around, then filed my FCC complaint as "resolved." Most mentions of "FCC complaint" on this forum will also be removed without notice, so watch out! And good luck.
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03-24-2018
08:00 PM
Where we are with this issue, the statement about hardware and distance to a tower is a BS response. I have my XM phone sitting here next to my Verizon phone as well as I have travelled with both my VZW phone will reliably report a <40ms latency why XM is always >100ms. Please honor your own SLA or we will all be forced to file FCC complaints.
I challenge an XM rep to show a screen shot from the SpeedTest App from any XM device on the XM network(not wifi) with a latency below 100ms
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02-14-2018
08:37 PM
" Is Comcast trying to force customers to buy the phones only through Comcast stores?" Of course they are, that's prett obvious. Even the shortest lived fly by night MVNO support BYOD and sells their SIMs on ebay. No other reason possible
"The problem with that is that Comcast's phones are locked, and a consumer would be ill advised toou can't t buy locked phones in this day and age. " You'd have to be pretty crazy to buy a phone from them unless it's their cheap 1$ LG just to get the SIM. Buy a 1K dollar note 8 that's locked to a carrier that probably won't be offering cell service in a year and you can't take it to another carrier? UMMM NO!
This is comcast! They Only want your Money! It's been this way for years. Work with it.
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02-05-2018
07:14 PM
They mean someone else got your password and used it. Kids love to do things like that. You should have gotten email notifications of the orders however. They wouldn't know it was hacked anymore than you would until someone started making changes.
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02-05-2018
07:08 PM
https://www.xfinity.com/mobile/support/article/115000868108/what%C2%B4s-included-in-the-30day-satisfaction-guarantee
had you asked for replacement and continued to get service then that shouldn't have happenned, however if you just decided you had changed your mind then you're SOL
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01-28-2018
02:05 PM
What are you talking about? You don't set you plan at a number of GB, you pay for the GB you used. I wish they had a limite ability, but they don't. Also you can switch to unlimited anytime during the month and only pay for unlimited(yes you have to keep it for 2 months after). Maybe YOU need to read before commenting on how other people are too stupid to read.
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01-27-2018
08:09 PM
I just added a line and got the same set of emails quickly followed by a "real" xfinity email saying basically the same thing. Seem XM is outsourcing their phone orders to a 3rd party drop shipper. No wonder they have no many issues with orders and damaged phones.
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01-24-2018
10:40 PM
So youre saying they have a plan with a threshhold where they start charging but give no way of knowing where you are in that useage plan? so only way I know if I'm over is wait for it to jump to .2gb?
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01-24-2018
10:32 PM
I added a new line tonight on by the gig. I activated the phone and at first available step(skipped all account setup) I turned on wifi and turned off mobile data. 10 minutes later I look at my account and says Ive already used my 100mb shared data. Do you intentionally use 100mb durung activation just for this?
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01-11-2018
08:09 PM
It's almost comical. I went to local xfinity with a factory reset xfinity charge x. Was told there was no way to activate without buying new phone unless had a new iphone. I'm like "Put the sim in it will activate", "no sir, we can't do that, it's only iphones".
Add to that the really funny, "trade in your iphone 8/x, or note 8(Excludes xfinity phones) and get a promotional 200 dollars off a new xfinity phone". My translation: give us your brand new 1K dollar phone and we'll sell you another for 800, then sell yours for 800 used, as long as it's not one of ours...
Oh then there's the buy a new charge x for 180 dollars and we'll give you a debit card for 150, oh by the way that debit card will come sometime in the 4-6 months.
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10-17-2017
08:31 PM
Go look at the verizon map, the reason comcast has a "picture" is they took it from Verizon's web site. Verizon shoul dlet you zoom in.
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10-16-2017
11:23 PM
Where i live verizon and by definition xfinity far surpass att in most areas. Yes there are exceptions and dead zones for both.
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10-12-2017
11:12 AM
Yes and no. Bandwidth and coverage are essentially the same. Ignoring Comcast insecure WiFi as coverage. However right now because Comcast uses their own network gateway latency is much poorer than verizon proper. If you plan to tether or use a vpn I would keep that in mind
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10-12-2017
11:09 AM
Well the rest will benefit from those of us that do have a clue pushing Comcast to honor their commitments. Had they never stated a latency SLA they would have gotten away by simply brushing us off but as of now they are not fulfilling their commitment for the service we are promised and therefore will need to provide account credits until resolved.
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10-11-2017
02:44 PM
Then that apn needs to be fixed or upgraded to bring your network within its own stated SLA for latency. Otherwise everyone on your network will have a valid claim for account credits.
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10-11-2017
02:26 PM
@comcastkenf As stated this is an issue with the apn gateway used by Comcast which is different than the one used by verizon proper. Switch Sims will not resolve this unless different Sims program different apns. I tried my xm sim in both the lg charge as well as a verizon gs7 and both exhibit same latency.
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10-10-2017
09:15 PM
Biggest issue with this will be if you plan to use the tethering option, which is a large selling point for this service. If you tether, and use VPN you're service is going to suffer.
Other than that most people won't notice unless they do online gaming or any voice or video services(skype, hangouts...)
Just to put in perspective, Latency is why Satellite internet is next to useless.
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10-10-2017
07:27 PM
Regardless of what apps/users will actually care, XM has documented a statement/claim/"advertisement" that they expect below 100ms latency, As of right not that is a false claim, that they either need to fix or remedy with account credit.
I am on the east coast and my latency times are still above 100ms. To put that in perspective my comcast internet when used on the same phone on wifi has a latency in the 10-20ms average.
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10-10-2017
02:05 PM
"complex"?
if I buy a phone with a new line from you then, buy a better xfinity phone somewhere else and return the original, will I keep my line? or will you cancel it even tho I still have an active xfinity phone on my line?
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10-09-2017
07:36 PM
I'm getting latency of about 110ms but that's with the sim in a verizon s7 edge. It is using Comcast apn. I'm getting about 75ms on my s8 that is still on verizon from same location. I will be asking Comcast for credit each month until they meet their own SLA.
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10-08-2017
11:56 AM
this:
Sept. 14th: Check my order status PHONE #2 - CANCELED, AGAIN! I'm Ticked - Call Xfinity AGAIN, Get a nice rep - we talk for a Long while - Find out security answers were wrong - He gives me ALL the answers - I Re-Order the Phone with Rep on Phone - He said I will get Another Verification Email
Scares the **** out of me!!! Under no circumstances should they even be able to SEE the answers to your security questions. Answers(and to be honest the questions themselves) should be encrypted like your password and CC number. If this really hapenned you should report them here:
https://www.pcicomplianceguide.org/how-do-i-report-a-pci-violation/ as this means an Xfinity employee can access that information and then gain access to your account!!
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10-07-2017
06:31 PM
So let's just get the details out there.... If I buy a phone from you activate the line with it then put the sim in a used higher end xfinity phone what happens? You cancel my line? And assuming that works what if I return the phone I activated with now that the higher end phone is on my line?
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10-07-2017
06:27 PM
So essentially right now if I buy 1k dollar note 8 from you I can't sell it to anyone when I want a new phone? Or I can but it's useless to them?
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10-06-2017
11:45 AM
1 Kudo
Call your credit card company and have them do a charge back. If your CC company won't help, submit a complaint to the BBB and the attorney general. Often that's the only way to get these companies to pay attention.
It does seem that xfinity launched without really knowing how to run a mobile business.
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10-03-2017
07:51 PM
So I have to say that after the ordering fiasco, 2 days in and I am pleasantly surprised. The Activation went smooth after i realized that the packaging people put the sim in wrong. Data, connectivity and calling have all been on par with Verizon. I'll let it go in parallel for a couple weeks before I'm comfortable cancelling Verizon, but so far so good. Look like if you can figure out your customer service issues(Other than the person here, you don't seem to have any), you see may have a viable service.
Oh yes and you really need to solve the BYOD option or a LOT of people will not switch.
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10-01-2017
05:07 PM
Yes, should be here tomorrow, hopefully I don’t have all these activation issues
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09-27-2017
09:05 PM
I'm just glad I havent given them any money yet. had I ordered the note 8 I'd be pulling my hair out
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09-27-2017
08:45 PM
Be greateful, I ordered an LG Charge X on the 13th, I still can't even get an order status.
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09-27-2017
08:12 PM
On 9/13 I ordered lg charge x with unlimited. The site said it was back ordered and would ship by 9/25.
on 9/26 I got on chat as I had gotten no updates since order confirmation. Was told it had been delivered on 9/17, but we have no tracking on file. You’ll need to call fedex... I proceeded to explain that without tracking it hadn’t been shipped and fedex wouldn’t talk to me.... sorry sir please call mobile support, I can actually see that information.
called mobile support... sorry sir that order was cancelled, let me transfer you to someone who can help...next person... no sir I see your order, not cancelled, no status, probably waiting for next shipment sometime in October.
come guys, the worst, Chinese company selling fake knockoff products can give order status, why can’t you and how can I trust you to run my cell service.
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