it's pretty simple, plug in a cable and test our speed. If it's not as advertized call in a tech. if it's fine but you can't get those speeds from WIFI, it's your house. I have this issue. Gateway, and 2 netgear wifi routers in exender mode. I have old house plaster walls. Wifi is good for the room it's in, not Comcast's fault. Anything in a room with router has wired and get's gigabit, everything else is hit or miss. Be outraged all you want, but if you aren't willing to test your speed at the modem, then you don't want a solution.
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