Xfinity Community
XfinityJosephA
Official Employee
Joined
August 30th, 2020
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XfinityJosephA's Activities
2 days ago
I have Xfinity 1gig DL and I play games at night. Starting around 8 PM. Every night at about 9P-10P I get extreme slow downs and packet loss. My games go warping and get very laggy. Then around 10:30PM or so it gets better for no apparent reason. I have tried on several different computers and I ver
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2 days ago
I have Xfinity 1gig DL and I play games at night. Starting around 8 PM. Every night at about 9P-10P I get extreme slow downs and packet loss. My games go warping and get very laggy. Then around 10:30PM or so it gets better for no apparent reason. I have tried on several different computers and I ver
3 days ago
We pay for 800 and get between 15-50 mbps and it has been causing issues lately. We've tried all the trouble shooting tips, and called 1800-comcast. How can I talk to an actual person, and let them know it IS NOT working. I cannot even find out how to schedule a tach to come out.
No problem, feel free to send us a direct message, so we can take a closer look at your account and help in better detail. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's n
4 days ago
I ported over two numbers, one received a $500 off phone promotion, and the other received a $400 off promotion (both over 24 months). Both phones just finished paying off, and I only received $249.96 in promotional credit off the first phone and $283.22 off the second phone. I called customer servi
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4 days ago
I ported over two numbers, one received a $500 off phone promotion, and the other received a $400 off promotion (both over 24 months). Both phones just finished paying off, and I only received $249.96 in promotional credit off the first phone and $283.22 off the second phone. I called customer servi
Hello, @user_6a022d thanks for sharing your experience with us. We can always take a closer look at your account and do all we can to help with the promotion. Feel free to send us a direct message. You can use the Direct Messaging icon at the to
4 days ago
Dear Xfinity Customer Support Team, I am writing to escalate a serious issue regarding my account. Since December 2024, I had received warnings about additional data usage. As a proactive measure, I contacted Xfinity Customer Care on February 7, 2025, to upgrade my plan to Unlimited Data. At that t
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4 days ago
Dear Xfinity Customer Support Team, I am writing to escalate a serious issue regarding my account. Since December 2024, I had received warnings about additional data usage. As a proactive measure, I contacted Xfinity Customer Care on February 7, 2025, to upgrade my plan to Unlimited Data. At that t
Hello, @user_gbpvbx thanks for sharing this experience. Our team on Xfinity forums can help with your billing and data usage concerns. Just send us a direct message. You can use the Direct Messaging icon at the top of the page to send your name and s
5 days ago
Is there still a discount for signing up for paperless billing and autopay using checking/savings account? I signed up for it back in January 2025, but the payment amount has not changed.
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5 days ago
Is there still a discount for signing up for paperless billing and autopay using checking/savings account? I signed up for it back in January 2025, but the payment amount has not changed.
Hello, @user_72co5g yes we offer a $2 monthly discount for using Eco Bill/Auto Pay with a credit card and $10 for a checking account. If your account is eligible you would have seen the discount by now. Send us a direct message, so we can assist you
5 days ago
Glitching on almost every channel. Been almost a year now. Tried unplugging, restarting, tightening and nothing works. Frustrating that I have to stream off apps to watch TV considering what I pay for this service
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