Visitor
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1 Message
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
Visitor
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1 Message
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
Accepted Solution
XfinityEva
Official Employee
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2.1K Messages
4 months ago
Hello there and thank you for taking the time to contact us here on Xfinity Forums. We can definitely help here. We can check if you have a previous ticket as well to help further assist. Please send us a direct message with your full name and service address.
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user_ap69di
Visitor
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1 Message
1 month ago
I have been calling about the 1900.00 extra charges of Global Pass on my account. Have opened up several tickets. I have spoken to management and no resolution. Every time I have called since July 5th I get a different story for a different customer service agent. Today I called and they said there are no existing tickets. All that happens at every call is that my blood pressure skyrockets. I called before I went on my trip and gave them dates and got charged fees out to control. I'm about to email and mail the FCC the BBB and CEO of the company. How can they not take responsibility for thier mistakes and take this long to resolve an issue.
This is just not acceptable.
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user_pff3k8
4 Messages
1 month ago
I have had no stable service for a month. Your hardware is the problem. I have called customer service with all of the error codes. I called customer service multiple times and was told something different each time. Now I have to get a new box on my own time. Every time I call I get a useless survey which is never read or considered. If the company actually cared they would do things differently.
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user_egi9lh
Visitor
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1 Message
1 month ago
I wish for another service would come to the state of MN, everyone would leave comcast becouse of the redicules charges you do. Especially with all this technology we have now. Its time for a change. You give us deals when we sign up. Then you [Edited: Language] a year later. So done with xfinity I am ready to shut it all down
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user_o1udav
Visitor
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1 Message
25 days ago
I just moved to Castle Pines Colorado about 4 weeks ago. Every day there is some sort of internet wifi interruption; most of the time it's around 10am and last about a half hr. Sometimes like today it's all day. The AI tells me it's my gateway but it's not. Even the xfinity open wifi has interruptions just like my xfinity modem. I work from home so it's very frustrating! AI is no help and says I will be charged for someone to come out to troubleshoot but it's an xfinity issue not mine so it shouldn't be charged to me
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user_wyed48
3 Messages
17 days ago
How about you check your phone customer service reps or give us ones that care. I just called in reached of course and over seas department that seems to have 0 over sight according to the guy I talked to they have no HR and my issue doesn't matter. I have it recorded his condescending tone twords a customer was rude. I do not care you do not treat customer disrespectful. I am [Edited: "Language"]!!!!!
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user_eh69a
Visitor
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1 Message
16 days ago
I called at least 10 times or more about not being able to get into one of my App after a customer service representative got angry with me about not ordering a new phone. My Hulu Service was blocked a discontinue date was put in App stating it ended in 2024. The online technician service could not fix it. On my last call I asked if this was the problem. I was then told Your company would send a technician to my home. I asked if I would be billed for the in home visit as I fully explained the problem and was told if this was a Xfinity problem I would not be billed. The technician came and sure enough he said he could not do anything as it stated service disconnected in 2024. But I got a bill for $100.00 why.
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user_1mhqr8
Visitor
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1 Message
15 days ago
I’ve had it with Xfinity. I pay for their fastest internet plan, yet I’m lucky to see speeds over 15 Mbps on a good day. The service constantly drops, streaming is a nightmare, and today was the last straw — my Ohio State game was completely ruined by an outage. No weather issues, no explanation, just another blackout from the “most reliable” provider.
It’s beyond frustrating to pay premium prices for bottom-tier performance. Every call to support feels like an endless loop of resets, promises, and “we’ll escalate this.” Nothing ever changes. The service is inconsistent, the speeds are nowhere near what’s advertised, and reliability is non-existent.
I’m officially done. I’m switching to AT&T Fiber, where at least I can expect stable speeds and a company that doesn’t go down on a clear Saturday afternoon. Xfinity is hands-down the worst internet service provider I’ve ever used.
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user_89ewsw
Visitor
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1 Message
9 days ago
They are doing "updates" in my area. This was a planned outage and I was given no notice. I have tried calling and was told by your bot that I can not speak to an agent until the outage is resolved. I work remotely from home and was 2 hours late for work due to I had to go to a library to work and they do not open until 10. This is absolutely horrible service that I, as a customer, was not emailed or texted to warn me of the outage. It is 1:16 pm and still out since 8am. I cannot be the only customer affected by this. This was not a storm or natural event. It is due to updates to your systems which was obviously planned. Will be considering switching providers after this. Do better. This is your customers livelihood for those of us that work remotely.
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user_l4bqgq
Visitor
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1 Message
9 days ago
How can I make a complaint about not receiving a promised incentive,I ordered via chat and signed up for mobile an was promised a $200 gift card which I have not received and Everytime I chat or call with customer service they assure me I will be receiving it but it's been 4 months ? So was I lied to just to get me to sign up for a mobile line ?
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user_mbip2o
Visitor
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1 Message
8 days ago
I had now internet service and they cancelled it and won’t refund me.
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Boomer4829
Visitor
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2 Messages
8 days ago
Tech didn’t show for 2 appointments. No show yesterday and no show today. Terrible service and no person assist. Time to cut the cable
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user_g8nrb0
Visitor
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1 Message
6 days ago
Hello,
I would like to file a complaint regarding the sales representative I spoke with over the phone a few minutes ago. He introduced himself as Max. During the call, I asked for guidance on how to ensure the wiring in my home is ready for service since I’m a new customer and this is my first time signing up for home internet.
Max responded sarcastically, saying that he works in sales and not customer service. His tone was dismissive, and instead of helping, he told me to “call customer service next time” in a very unprofessional manner.
This experience left a very negative impression, and as a result, I will no longer be signing up for Xfinity Home Internet. I also intend to cancel my wife’s, my brother-in-law’s, and my mother-in-law’s subscriptions due to the lack of professionalism I encountered.
Thank you for taking the time to review this complaint.
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JackFunTeach
Visitor
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3 Messages
5 days ago
About to fill out a police report with local and state trooper. Ma. An unsafe experience happen with today’s technician. He came drunk he was inappropriate, and he abandoned the job without any words within 20 minutes.
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user_d5vaou
Visitor
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1 Message
5 days ago
Xfinity has completely failed with their customer services. It’s a shame because it’s the best cable but worst customer service. I called to complain for the 3rd time for being charged for a cable box that I had returned 3 years prior. I was told that they would credit me $100.00 and remove the box from my service charge. Last night I realized that the box was never removed and I never received a credit and I have been paying for it for over a year since calling to remove it initially. I don’t usually go through the cable bill very closely so it escaped my attention for some time. When I called last night to rectify this issue again, I was told that because of the mistake I was going to get a package with every channel I had plus faster internet. I was going to leave up until hearing that so I asked if I would continue to have specific channels and I was guaranteed by the woman I spoke with. I even said it sounded to good to be true but again I was insured that everything would be exactly the same with faster Internet, I took the bait and signed for the new package. My system rebooted, and when my TV came back on all of the channels that we used prior, were gone. I have been trying to call them since and I just get foreigners that can make no decisions and can’t do anything to help me. I asked to speak to managers and I get hung up on or just directed to the guy sitting next to person I talked to in the first place. They have no customer service. They can offer 40 dollars off your next bill and that’s it, 40 bucks is the extent of their power and you will not get a manager just someone that claims to be but can’t do anything except repeat the same words every one else says. They just shuffle you around until you can’t bare to repeat your complaint anymore and hang up. After 12 years of shelling out for over priced cable they won’t stand by the promises they make. The last person I spoke with said I can have those channels back for $260.00 a month 😂 I said thanks that’s more than I was paying before. What a joke
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