How can I speak with a manager?

We'd all like to know the answer to that question. They're allergic to customers. You can't even reach them on the phone. The menu bot talks your ear off before that happens.

@user_qjybds 

Please post your issue in the appropriate forum so that a Corporate Official Employee can post back to you with further instructions.

Hey @user_qjybds , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out. I would be more than happy to offer my assistance looking into this further for you. Can you please provide some background details of what is going on?

I have a collections agency "Waypoint" that keeps calling me and saying I owe $178 from an account from my previous address. It has plummeted my credit score. I contested it, but have been getting conflicting information on where this money owed is coming from. I was told by an Xfinity/Comcast rep that I would not have been able to transfer services if I owed money on another account and that if I did it should have reflected on my bill. I don't have record of either, so it's weird that I'm in collections, however have active service in good standing with Xfinity. I also had a situation where there was an attempted scam on my account, which is what made me question this company Waypoint calling me trying to collect a debt. Please advise.