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teachsac
20th Anniversary celebration
1st Topic
1st Reply

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51 Messages

Saturday, May 4th, 2024 5:11 PM

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Free Unlimited for Veterans

Figured this would be better here. I received an email of the new benefits for Veterans. One of the benefits is Free unlimited for a year. I am already bundled with TV, Internet, voice, and cellular. When I went to the store no one knew anything about it, only add a line and get 1 line free for a year. I need assistance changing from my current plan to the Free Unlimited for a Year plan.

Thank you.

Question

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Updated 

9 months ago

3.4K

8

Accepted Solution

teachsac

Contributor

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51 Messages

10 months ago

Resolved after receiving a phone call from the Executive Resolution Team after sending an email to the Veteran’s Department I talked to previously. Now was that so hard?

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XfinityAirelle

Official Employee

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2.5K Messages

1 year ago

 

teachsac Hi there! Thanks for taking the time to reach out to us today. Are you referring to unlimited data on your residential internet, or your xfinity mobile lines? 

 

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teachsac

Contributor

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51 Messages

@XfinityAirelle​ The Veteran's benefit is Free Unlimited for a Year (Mobile)

1 year ago

XfinityMichaelC

Administrator

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4.2K Messages

Thanks for verifying that for us, teachsac! First and foremost, thank you for your service! Having a look into this information, I was able to find this Military Service Benefits page. It looks like you might need to go through xfinity.com/military to get things started. If you have any issues with this we may need to look further into this for you.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

teachsac

Contributor

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51 Messages

@XfinityMichaelC​ My account is already Verified. I have already applied for the gift card (14-16 weeks to receive is ridiculous), been moved to Diamond. Now I need someone to change my mobile plan to the free unlimited for a year. I have TV, Internet, voice, and mobile.

1 year ago

XfinityBenjaminM

Official Employee

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2K Messages

 

teachsac If you're looking to make a change to your Xfinity Mobile Data Plan, you'll need to contact our Xfinity Mobile team directly. You can use either of these methods to reach them:

Phone - (888) 936-4968
Chat - https://www.xfinity.com/xfinityassistant/?channel=xMobile

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 year ago

0

teachsac

Contributor

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51 Messages

@XfinityBenjaminM​ I tried chat. They were as useless as the store the other day. They only tried to get me to add 2 lines and get a watch. That is NOT the Veteran/Military Benefit. That is why I would like to talk to someone who knows what is going on.

1 year ago

teachsac

Contributor

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51 Messages

1 year ago

No. I am not going to mark this resolved because it hasn't. I had called CS twice and contacted chat twice. I have been met with nothing but uninformed and incompetent representatives. I come here and no one has offered any help. If this is how you treat veterans and diamond customers who have been with you a very long time, perhaps it's time to find someone who does. It cannot be that hard to change my account from by the gig to unlimited so I can take advantage of the Veterans' Benefit of a free year of unlimited mobile.

1

XfinityAlfonso

Official Employee

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1.6K Messages

teachsac we absolutely want you to be able to take full advantage of this new benefit available to our honored veterans.  

 

We'd like to review the account as it stands right now, so we can best assist in getting the Unlimited active.  Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name, address, and the Xfinity Mobile line in question.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_ysupm9

6 Messages

11 months ago

5/22/2024

I have to agree with teachsac on this whole chat. I have experienced, almost word for word, the exact same things. And with that, have become so frustrated and disgusted at these "empty", non-existant Xfinity military benefits that I've basically just given up on ever hoping to receive them. Lots of promises that do not ever actually materialize.

4

teachsac

Contributor

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51 Messages

11 months ago

Well l was finally able to update myself after it was downgraded to the 1 gig plan. I’m sure I’ll bring calling back when the benefit doesn’t kick in automatically. I have completely lost faith in Xfinity after all of my accounts have been messed up and nothing gets fixed.

5

soccerdad76

New Poster

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20 Messages

@teachsac​ I feel you.  I just got [Edited: Language] on by Xfinity yet again on a different subject matter.  I did get my Veteran $180 gift card, however.  Took me complaining and escalating my concerns but after several days and enough eyes, it got resolved.  Wish me luck on my current situation.

(edited)

11 months ago

user_ysupm9

6 Messages

@teachsac - I still have not received my $180 gift card. You're lucky, I've given up. What I did get however, was a 4th "free" mobile line added on to my plan. Unfortunately it is anything but free.  I'm simply paying for yet another unlimited line and a phone that I didn't need or actually want. So, you're not alone. You're just $180 richer than I  am.

(edited)

Siouxzi Foxxen DeMarest

10 months ago

XfinityMarcos

Official Employee

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2.3K Messages

Hello user_ysupm9, we definitely love our military community, and thank you for your service. You can view all of our exclusive military offers using this Hyperlink. Was your gift card related to a military promotion as well? I'd love a chance to help on all of your concerns. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

user_ysupm9

6 Messages

Wow. Yes, I've explained in great detail the military benefits I have been confirmed for, already applied for, signed up for with the understanding that they were "real" and I have not received the $180 and I am being charged for the "free" 4th line I added to my unlimited plan! So, NO, I'm not getting any of the promised benefits either. And b4 you ask me again, Yes, I am a confirmed veteran with Xfinity Internet, Cable, and Mobile service, all in good standing. 

(edited)

Siouxzi Foxxen DeMarest

10 months ago

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XfinityMarcos

Official Employee

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2.3K Messages

 

user_ysupm9, Our military promotions outlined in the link I previously provider are definitely real and I can help look into your eligibilty. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

teachsac

Contributor

 • 

51 Messages

10 months ago

Still not getting my free year. Just got done with chat AGAIN saying I have to add another line. If this is the way veteran’s are treated, Comcast mobile is nowhere near the best deal.

  • A $180 Visa Gift Card for new and existing Military customers that can be applied to their choice of Xfinity services (equivalent to $15 a month per year).
  • One free Xfinity Mobile line for a year (a $480 value – requires subscription to Xfinity Internet Service).
  • Automatic upgrade to become an Xfinity Diamond Rewards member (which is normally reserved for customers who have been with Xfinity for 14+ years) as a part of the Xfinity Rewards program. Enrollment in the program is free and Diamond benefits include:
    • Free Peacock Premium (a $60 annual value), with access to 80,000+ hours of the best in TV, including the latest hits from NBC & Bravo, hundreds of hit movies like Oppenheimer, The Holdovers, and Trolls, plus LIVE sports including Sunday Night Football and Premier League.
    • Access to great entertainment with $1 movie nights, exclusive tickets to premiere movie events, exclusive streaming events with NBCU talent, and more.
    • A wide variety of digital discounts to sites like the NBC Store and Bravo.com, tickets to local sporting events, giveaways, gift cards, sweepstakes, and more.
  • The military community can also continue to enjoy unique streaming experiences, specially priced park tickets, vacation packages, and discounted resort stays at Universal Destinations & Experiences.
  • We will continue to update details at www.xfinity.com/military and our military community should be on the look out for even more offerings in the future.

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teachsac

Contributor

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51 Messages

10 months ago

Some reason my post was removed and my post earlier marked as private?  Nothing is in violation of forum rules. Sent an email to the Veteran’s Office I talked to previously about this matter. He had the Executive Resolution Office call me directly. Handled quite easily. 

(edited)

3

user_ysupm9

6 Messages

Edited? Why, so once again people like me trying to find out about "invisible" military benefits are still totally in the dark? For example, I signed up for that "xtra" free mobile line when it was offered as a military benefit,  I had a 3 line plan so now I have a 4th line and it is in no way free. I signed up several weeks ago and have not received any discount whatsoever. I did not honestly need 4 lines either.  I only signed up for it because I was mislead by the military "offer". All those other "Rewards Program" benefits you say are top tier, I believe I was getting pretty much all of those already as a low level (3 year) member. Only the Peacock subscription is a new award for me. So, other than feeling anger about having an extra line to pay for now  I believe the "Military Rewards" you speak of are absolutely fictional in real life.

(I see my above message nor the one after it have been responded to either. Where are all the magic benefits and answers now??)

(edited)

Siouxzi Foxxen DeMarest

10 months ago

0

teachsac

Contributor

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51 Messages

@user_ysupm9​ adding an extra line for free is something they are offering everyone. No way special to veteran’s. The original offer was a free line of mobile if you have internet. I have no need for more than my line. 

  • One free Xfinity Mobile line for a year (a $480 value – requires subscription to Xfinity Internet Service).

10 months ago

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XfinityJosephA

Official Employee

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1.7K Messages

We appreciate the update @teachsac. I'm glad you were able to get the issue resolved! Thanks for your time and patience. If you need anything else feel free to create a new post.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

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