Free Unlimited for Veterans

@XfinityAirelle​ The Veteran's benefit is Free Unlimited for a Year (Mobile)

Thanks for verifying that for us, teachsac! First and foremost, thank you for your service! Having a look into this information, I was able to find this Military Service Benefits page. It looks like you might need to go through xfinity.com/military to get things started. If you have any issues with this we may need to look further into this for you.

@XfinityMichaelC​ My account is already Verified. I have already applied for the gift card (14-16 weeks to receive is ridiculous), been moved to Diamond. Now I need someone to change my mobile plan to the free unlimited for a year. I have TV, Internet, voice, and mobile.

@XfinityBenjaminM​ I tried chat. They were as useless as the store the other day. They only tried to get me to add 2 lines and get a watch. That is NOT the Veteran/Military Benefit. That is why I would like to talk to someone who knows what is going on.

teachsac we absolutely want you to be able to take full advantage of this new benefit available to our honored veterans.  

We'd like to review the account as it stands right now, so we can best assist in getting the Unlimited active.  Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name, address, and the Xfinity Mobile line in question.

Thank you for reaching out to us @user_ysupm9! We are thankful for your service and regret to hear you experienced the same issues with receiving this military benefit.

The 1-year free Xfinity Mobile Unlimited line applies when a verified military customer adds a new line of service to their Xfinity Mobile account. Just to confirm, were you experiencing this issue when attempting to sign up for a new Xfinity Mobile line?

Hello, I had just added a new unlimited line to my already 3 line unlimited account. I received no benefit or free line or was even told about this benefit. I found out about it myself when searching for something else through Xfinity. When I followed up on it to take advantage of this offer I was told that I had to add yet another line to my account, which I have absolutely no need for. I was met with the same issues as teachsac encountered. I finally gave up. 

Yes, numerous times. Obvious fix, right? No, wrong. I was verbally danced around in circles by every agent I "chatted" with, disconnected from chat "by accident" and had to start all over again with new agent,  lied to, had promises made to me, and when all is done, I'm still here, messaging with you about not getting the promised military benefit that I doubt ever existed.

@teachsac​ I feel you.  I just got [Edited: Language] on by Xfinity yet again on a different subject matter.  I did get my Veteran $180 gift card, however.  Took me complaining and escalating my concerns but after several days and enough eyes, it got resolved.  Wish me luck on my current situation.

@teachsac - I still have not received my $180 gift card. You're lucky, I've given up. What I did get however, was a 4th "free" mobile line added on to my plan. Unfortunately it is anything but free.  I'm simply paying for yet another unlimited line and a phone that I didn't need or actually want. So, you're not alone. You're just $180 richer than I  am.

Hello user_ysupm9, we definitely love our military community, and thank you for your service. You can view all of our exclusive military offers using this Hyperlink. Was your gift card related to a military promotion as well? I'd love a chance to help on all of your concerns. 

Wow. Yes, I've explained in great detail the military benefits I have been confirmed for, already applied for, signed up for with the understanding that they were "real" and I have not received the $180 and I am being charged for the "free" 4th line I added to my unlimited plan! So, NO, I'm not getting any of the promised benefits either. And b4 you ask me again, Yes, I am a confirmed veteran with Xfinity Internet, Cable, and Mobile service, all in good standing. 

Edited? Why, so once again people like me trying to find out about "invisible" military benefits are still totally in the dark? For example, I signed up for that "xtra" free mobile line when it was offered as a military benefit,  I had a 3 line plan so now I have a 4th line and it is in no way free. I signed up several weeks ago and have not received any discount whatsoever. I did not honestly need 4 lines either.  I only signed up for it because I was mislead by the military "offer". All those other "Rewards Program" benefits you say are top tier, I believe I was getting pretty much all of those already as a low level (3 year) member. Only the Peacock subscription is a new award for me. So, other than feeling anger about having an extra line to pay for now  I believe the "Military Rewards" you speak of are absolutely fictional in real life.

(I see my above message nor the one after it have been responded to either. Where are all the magic benefits and answers now??)

@user_ysupm9​ adding an extra line for free is something they are offering everyone. No way special to veteran’s. The original offer was a free line of mobile if you have internet. I have no need for more than my line. 

• One free Xfinity Mobile line for a year (a $480 value – requires subscription to Xfinity Internet Service).

We appreciate the update @teachsac. I'm glad you were able to get the issue resolved! Thanks for your time and patience. If you need anything else feel free to create a new post.