9 Messages
“Free” ipad offer [Edited]
We were scammed into purchacing an iPad. We were told it was an incentive/gift fir getting Comcast internet. Only to realize too late that we were being charged about $45/month for installments on the iPad and an xfinity mobile line attached to the ipad. I was on the phone for hours yestsrday being told there was nothing they could do and that I consented to this. I asked for proof of my consent (a signed contract or phone call recording) and was told they do not have these. I was told a supervisor would call me back in 1-2 hours. I asked for a direct line to call back if I did not hear from a supervisor and was told “they will 100% call you back”. It is the next day and still no call. [Edited: "Solicitation"].
[Edited title: Inflammatory]
user_yjtkbk
2 Messages
9 months ago
I was lied to about the free IPad as well. I spoke to several agents asking them to listen to the phone recording of the woman telling me the iPad was free but they refused to do so. They are a bunch of lying scammers. Beware!!
3
0
user_tf55mu
1 Message
9 months ago
I was offered the same "deal" today after asking a simple question about my billing. Very long, pushy, and uncomfortable conversation with a chat agent named Shakshi. Now I am worried my original question was not answered truthfully or will be resolved, am also questioning using xfinity as a service after this interaction.
0
user_9zjqmb
1 Message
9 months ago
How do we stop this? I believe an iPad is being shipped to me now. I will not sign for it and will not accept it.
2
0
user_w5e5bl
4 Messages
9 months ago
To everyone that fell for the IPAD scam… keep an eye on your account!!! You will get charged a monthly service fee even if you return it. I have contacted the BBB regarding this!!!!!
2
Ign0tus
Visitor
•
6 Messages
9 months ago
They are still pushing this iPad nonsense as of 8/12. This agent, in voice chat, told me that accepting an iPad (and lower Internet bandwidth) was the ONLY way I could lower my bill after my last promotion expired. I don't know if it's a scam, but you know what they say about something being too good to be true, and I REALLY don't want an iPad. I use an Android phone and get my mobile service for $20/month from a T-Mobile MVNO. I don't want Xfinity Mobile or an iPad. After telling the agent I changed my mind, and I don't want to do this, he magically found a better offer that would reduce my bill further and keep it at the same bandwidth tier. I told him that sounded good, then he went silent. Several minutes later, a different agent comes on and says "welcome back" as if I went away or disconnected. After a few more minutes, this agent says she is with Internet repairs and can't help with promotions. She gives me a number to call or a link to chat with retention. The link just takes me back to the stupid chat bot. They wasted 45 minutes of my time and I'm back at square one. I don't know [Edited: "Language"] is going on a Comcast, but this is a clown show. There has got to be a better ISP. I think I'd rather go back to AOL if they were still around. This is a joke.
(edited)
1
0
user_em7e0e
4 Messages
9 months ago
They also nearly got me on a similar bait and switch earlier today. I was told I could upgrade my current 500mbps internet plan (which I'm paying $55/mo. for) to 800mbps internet AND get a free iPad for $45/mo as an updated price on my internet plan. I was repeatedly assured this was just an augment to my current Xfinity internet plan and not some separate $45/mo. charge on top of my current $55/mo. internet plan.
At the very last second they pulled a total bait and switch on me and told me my "free" iPad was going to cost me $549 upfront payment and that the $45/mo. would be a second Xfinity Mobile plan, totally separate from my current internet plan...
I had been incredibly happy with my Xfinity service up until this point and now I'm unsure whether I want to continue doing any business with them. People should absolutely be on the lookout for this "free iPad scam"
0
user_qld6cw
3 Messages
9 months ago
This almost happened to me today, I had a question about my bill few chats in the script started of selling the same plan of $85 a month but 1200mbps with a free iPad 10th gen. They would not solve my bill issue until I accepted the plan. I kept rejecting and they finally solved my bill issue. [Edited: "Solicitation"]. They also scammed me over the phone a few days ago and said I will be paying $75 a month with 1200mbps came to find out via that same chat from today that I was false, it is $85 and 1000mbps. [Edited: "Solicitation"]. [Edited: "Solicitation"]
(edited)
0
0
user_JH123
New Poster
•
2 Messages
9 months ago
I'm also having the same issue with the promised free ipad. I have contacted xfinity support who has been almost useless in honoring the agreement made by their employees for a free ipad. I even disputed the charge with my Bank. Once my bank reversed the charges, xfinity added a late fee to my account and I received a call by xfinity customer care that my services would be terminated if I didn't pay the full amount immediately. Hoping to find resolution soon before I report XFINITY to consumer protection agency, FTC, and BBB.
1
0
user_v7x14k
4 Messages
9 months ago
I had a similar experience through the online chat today. It was not an iPad, it was a Pixel Watch. The watch is offered as free, but when you read the contract, you are actually financing it for 24 months along with a monthly cellular line added, with early termination fee. This is supposedly offset by a lower price on your internet plan, but you need to accept the watch plan first (with SSN and birthdate) before you will see that the terms on your internet offer are not what was promised at all. The chat agent says not to worry, it will be lowered later. Of course this is nonsense. To make the whole thing stranger, when I told them to cancel everything, they kept me on the chat for a very long time until the credit card charge went through (for sales tax on the watch, even though I'm not in a sales tax state), then my modem actually reset - lights out. Maybe a coincidence? The whole thing was quite unbelievable but it has me looking at fiber now.
9
user_o563ys
1 Message
9 months ago
I too was told that I could receive a 1th generation iPad and 500mbs of internet speed up from my current 300mbs. I was switched to give my social security number and date of birth and for 24 months my internet service would be $75 plus change. IS THIS A SCAM? I was on the xfinity website. They new my plan of service and all of my information
2
0
rarerooster
2 Messages
9 months ago
I was told that my 1000mbps (+ unlimited) which cost $105/month can be upgraded to 1200mbps + xFi Complete + free 10th Gen iPad with cellular included for the low cost of only $80/month.
Yeah I think it's a scam. I started with one rep and another person joined the chat after a while of me asking questions with the link: https://iguard-po-1pp.slb.comcast.com:9443/ui?SAcqPNAmiw.... (I removed a portion of the URL._) But I didn't click it, instead I did a search for "Xfinity iPad Promotion" but could only find this forum. When I asked about this scenario happening to others that rep left the chat and a 3rd person came in. The 3rd person seemed to play dumb, but I didn't stick around long enough to make a determination.
At this point Xfinity must remove the chat option and dump whatever 3rd party India-based service they are using.
1
0
user_ckfsxn
2 Messages
9 months ago
I was offered this iPad deal today ($15 for wifi & $30 for iPad). After reading the vague comment/response from Xfinity. Can you be transparent and let us know if this is a scam or not? If so, how could you let your customer service agent do this type of activity? Not being transparent about the whole cost and keeps pressuring the whole time. Just confirm if it’s legitimate or not.
2
user_agyk89
2 Messages
9 months ago
I had the same issue with the iPad. As some others in the thread have mentioned - the only way to get attention from Xfinity's resolution team is to file a complaint with the Better Business Bureau. I did that and the next day someone from their executive resolutions team called me and helped set up a return label for the iPad. It turns out that this promotion did exist - however it was only valid for phones, not tablets. There must have been an internal miscommunication about that resulting in a lot of us getting iPad deals pushed onto us that didn't actually qualify for the promotion, which resulted in us all paying monthly fees for them.
Hope this helps!
0
pretzelbat
1 Message
9 months ago
Today is 8/26/24. I was just offered this, too. I needed to schedule a move of services, but the online portal was down. I went through the online Chat instead. The representative offered to lower my monthly bill and give me a free iPad 10th generation. They assured me multiple times there would be no additional services required, no additional fees. Maybe $2-$3 approximately for taxes (their words). After reading this forum, I decided to decline. They were extremely insistent. I said no, I only want to schedule a move, I do not want to change services. They said okay, no problem. And sent me a contract for the iPad anyway. If I wasn't reading it carefully, I would've signed and not realized they were trying to pull one over on me. The contract even said, "You will receive a $40 monthly multi-product discount for 24 months if you sign up for Xfinity Mobile and activate a new line with Unlimited Data within 90 days of this order." I clarified this and the representative said "yes you are correct." I then said this was misleading and they said "Please be assured, the iPad is included in the monthly bill. There is no misleading at all." I disconnected the chat, downloaded the transcripts, called to finish my move over the phone, and reported to the FTC. I would also like to note that while I was in this chat, I received several emails/texts asking me to confirm my identity from Xfinity. As soon as I disconnected, I changed my password and made sure 2-factor authentication was turned on.
This is just absolutely ridiculous and completely predatory. I'm glad I had the good sense to search online and find this thread. Thank you to everyone who commented with their experience, you are helping people avoid this scam.
(edited)
1
user_jg8roj
1 Message
9 months ago
I just got off of a chat with what I thought was an Xfinity agent who offered me this same promotion. Here's exactly what they told me when I asked for more details on how the ipad offer worked:
ME: I'd like to see the documentation before I make the transaction. There just seems to be some hidden costs/charges that I'm unaware of (like shipping of the ipad) and details that were unclear (like the plan only starts once I activate service on the ipad). I like the price and the promo, I just want to know all of the extra details before I move ahead.
THEM: Yes I will share every details over the chat first. In this amazing offer you would be getting ( 800mbps internet with the home phone services) + a Brand new I-pad with new number which comes with Unlimited data at the total cost of $107.76 ( There will be 2 billing - Here is the breakdown of the package, The cost of Internet package will be $117.34 with bonus mobile discount and the cost of I-pad plan will be $30.42 which includes $20.00 line fees and $10.42 device payment ) So rest assured the total cost will be $107.76
The Ipad will be reached at your doorstep with in 3-4 working days
We do have the two color options available for the IPAD
BLUE
PINK
may I have your personal choice please ?
They only gave me this info after I entered my SSN and birthday, which I did against my better judgement.
I initially reached out to understand why my monthly bill was $40 higher this month than in previous months, and that led me down this rabbit hole of offers, free ipads, and conversations about moving my cell phone service from my current provider (Tmobile).
If this chat agent was employed by Xfinity, they are doing a terrible job at representing the company. This person started out as being helpful, then went full blown scammy sales person as soon as they thought they had a transaction out of me.
Finding this forum and thread has been very eye opening.
I hope my sharing is helpful to someone.
(edited)
1