9 Messages
“Free” ipad [Edited]
We were [Edit: Inflammatory] into purchacing an iPad. We were told it was an incentive/gift fir getting Comcast internet. Only to realize too late that we were being charged about $45/month for installments on the iPad and an xfinity mobile line attached to the ipad. I was on the phone for hours yestsrday being told there was nothing they could do and that I consented to this. I asked for proof of my consent (a signed contract or phone call recording) and was told they do not have these. I was told a supervisor would call me back in 1-2 hours. I asked for a direct line to call back if I did not hear from a supervisor and was told “they will 100% call you back”. It is the next day and still no call. Beware of this huge [Edit: Inflammatory].
XfinityDena
Official Employee
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2.3K Messages
4 months ago
@user_t204b6
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. We appreciate your signing up to be a part of the Comcast family, and I want to be sure we can get everything figured out for you with your service. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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user_gzgagn
4 Messages
4 months ago
Any updates? I am currently being offered the same thing, but I am being told it will reduce my overall bill.
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user_w5e5bl
4 Messages
4 months ago
Yep!!!! Same thing! They told us return it and they will refund us. Not sure I believe anything this place says! Took 3 hours to cancel my service on top of them [Edit: Inflammatory] us. I’m going to report this to the FTC!
(edited)
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user_muvpde
2 Messages
4 months ago
This same thing happened to us. The live chat agent offered us $68/month with a new ipad. My social and birthday didn't go through their system luckily. When their manager called us I asked how this is even possible and what is it they're not telling us. He assured me that all of it was $68/ month. But we were researching this and read this forum page and saw this was a scam. Thank you for posting this!
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user_u03gwu
1 Message
4 months ago
I have been told this today, I wasn't sure if this was true, he was so insistent, my thought this should be a scam.
"
As I can see your account is eligible for wonderful discounted offer :
In which you will get same 800mbps speed unlimited data with keep your same modem as it is + you will get brand new Apple iPad comes with unlimited data and your total cost discounted and reduced to $70/month ( after all discounts )
So it means your bill discounted to $70per month
Your speed 800mbps remain same
Plus you will get brand new ipad as well"
He wanted me to click on an outside link of Xfinity so I didn't believe this was true.
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b_630972
Contributor
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87 Messages
4 months ago
Thanks for posting. I came here looking for information on this because it came from a CHAT I started with Xfinity Assistant, but something seemed off. I would very much like to know if it was a scam and if anything is being done.
This was the tempting offer (some parts paraphrased):
For a limited time, you are eligible to get a brand-new Apple iPad 10th generation at a really great price with unlimited data, no strings attached [for adding ipad service with us].
With this deal, you will get a discount of $40 for the next 24 Months on the Internet bill, and you would pay $40 a month for the iPad, so you will get a brand-new iPad with no change to the bill you are now paying.
Once the installment is complete, the device will become completely yours
No hidden charges--just a one-time tax payment and a one-time line set up fee of $25 on the first bill and you won’t have to pay that!
You would not have to do anything on your end and you have 14 days to cancel."
They were very persistent so I was suspicious and the whole thing was odd.
I started with Xfinity Assistant, looking to save money on my bill (I selected Billing). I was transferred to "Gnaneswari" who responded after a bit : "I will connect you with repairs team who can help you downgrade services as I have limited access to do it, sounds good?" Then I was transferred to someone else who offered me a new plan, I digitally agreed to it, then they typed:
"I also have a great information for you as well "
"Would share that once after finalizing the deal for you"
I said no to the offer, so I don't know if there would have been any links to click on after that.
(edited)
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user_inmy9b
2 Messages
4 months ago
I fell victim to this scam on 6/10/24. When trying to clear up a billing question, I was offered two discount plans, both would lower my current cost for my Xfinity plan and services. One for two "free phone" and the other was for a free iPad.
This all happened through Xfinity chat support, first from the robochat and then from an agent when I requested one.
When my chat with the agent got cut off, I received a phone call from and Xfinity agent on my home phone number. This has every appearance of actually happening from within Xfinity - by their consent. Without being able to refer to my service files, the information they quoted about my plan would not have been possible.
In the course of almost signing off on the deal, I provided my SSN, birthday and a credit card number. I received notice from my bank that the credit card had been checked by Xfinity, but I never signed the deal so no actual charge took place.
Has Xfinity been hacked and now a host for criminals using their website to siphon off money via this scam or are they so greedy that they are allowing their sales staff to perpetuate fraud?
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user_ssu511
3 Messages
3 months ago
I received the same offer on 6/21 during a Plan Change phone call.. I stupidly gave by SSN and birthdate even though I didn't really want the ipad that much, 75 dollars isn't exactly free and I didn't know it would be that much in taxes, so I declined the offer, and still got my Plan Changed successfully, but I feel like my SSN & birthdate is being passed around to scammers now. Can we please get some more assurance from the official employees about this iPad deal, if this was a scam by a rogue employee or not?
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yyu
2 Messages
3 months ago
I just was offered the same "deal", free iPad gen 9, for no increased monthly cost, but a $50 one-time charge for "tax" on the ipad. He also claimed to be able to give me a $40 discount for setting up a mobile service.
This whole thing smelled like a scam of some kind, so I just googled it and found this forum thread.
I downloaded and screenshotted the chat transcript.
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user_t204b6
9 Messages
3 months ago
Its so disheartening to hear
this scam is still going on. I did report it to the BBB and through that was contacted by a Comcast Rep. We received our money back from January 2024 until now, however we are still out hundreds of dollars from what we paid monthly for the ipad and mobile service from 2022-2024.
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user_nnzn9o
1 Message
3 months ago
This is crazy - the scam is still going on. I got the same offer, but searched up and found this thread. As soon as I declined the promo, the agent left the chat without resolving my problem, and also removed the chat history. So when I downloaded the transcript, that entire conversation was not recorded. (thankfully I took screenshots along the way). This feels extremely sketchy and unprofessional, I don't understand how it's acceptable for a service provider like xfinity to have this type of issue. please fix.
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Nortiz15
1 Message
3 months ago
So glad I came across this thread. A little over an hour ago I connected to Xfinity's Chat Support for clarification on an account issue. The support agent was helpful and was able to address my questions but then followed up with, "I have one great news for you as well." To which they then responded, "I can make your monthly bill $85 for some 1200 mbps speed and same xfi complete along with brand new APPLE I PAD with unlimited data all at just $85."
I was immediately confused yet tempted considering my usual internet bill is higher than $85. It made it more uncomfortable when I politely declined and I kept getting pressured by the agent to take the offer. It felt too good to be true. Before disconnecting from the chat I was able to screenshot the conversation and download the transcript as well.
Not my greatest experience with their Support Team, not to mention how uncomfortable it felt. Be alert!
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user_jp0qwa
1 Message
3 months ago
Hi I think I may have fallen for a similar scam? I have a question, do these promotions you keep mentioning up and down the thread require one to provide their social and birthday? If not them I was definitely scammed. Otherwise yall need to be transparent on this. There has been public clarification if this indeed was a real promotion or not.
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user_tbv984
1 Message
3 months ago
Hello,
I was in chat via. Xfinity app with agent, he gave me offer for brand new generation 9 I-pad no extra charge for I pad, they charged me only 40-50$ shipping charge and I am only responsible to pay monthly 70$ including 800 mbps internet, Since i am existing customer of 800 mbps speed, It seem like something scam, therefore i declined his offer, after little bit research from your site, i come to know this is scam.
I would like to request you that, your IT team have to take some corrective & Preventive action to save your customer from scammers.
Thank you,
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user_ajm8ke
2 Messages
3 months ago
I am sweating after reading through this thread. I used the chat function where I stupidly entered my SSN and DOB…but didn’t sign anything or enter my checking account info (thank god).
I don't know what happens next. So concerning and unnerving to know I just gave my details to a link that now seems so scammy. Like was entering my info on that link my consent!?
Unfortunately my first chat did not save the transcript but I saved my second transcript of chats where the second “agent” tried to do the EXACT same thing as the first “agent”.
So what happened to the rest of you if you just entered your SSN and DOB? Did they put a bunch of extra charges on your bill? Has anything wild happened with your identity?
I have a lawyer and am very eager to use them if I get messed with any further than I already have. It’s SO weird to be feeling like this after using an in-app chat function. First time in my life something like this has freaked me out like this.
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