“Free” ipad offer [Edited]

are they really giving away ipads with free wifi for the same price you already pay for wifi

I was told this too but it is a big fat lie. Finding out how to return the I pad and canceling my Comcast account . They lie then no one knows how to fix it.

Same here. It’s a big lie!! I’m really angry. It’s a corporates scam. 

Did you guys get any update from the customer service? did you manage to resolve this issue?

They just tried to get my partner. He unfortunately gave his social and DB but stopped when it asked for his card. I don't fully understand what it is or they are trying to pull. All we want is the WiFi to work and here it is, still not working. 11/7/2024

No updates as of yet. I have reported it to the BBB. I will keep you posted when I hear something.

user_gzgagn thank you for reaching out today. I would be more than happy to take a look into the offers you are referencing to see what exactly the requirements are.

I have all of the messages and I would be happy to provide them to gain some clarity. I ended up declining the offers, but originally was told to input my SSN and birthday in order to access it. They did help my original issue (I now have a technician coming to help) but this makes me worried that I was connected to someone else who isn’t Xfinity/Comcast.

@user_t204b6​ thank you! I’m sorry this is happening. Hoping for a positive outcome!

user_gzgagn If you did provide information to someone who is not a member of Comcast/Xfinity, then the first thing we would recommend you do is get in contact with our CSA(Customer Security Assurance team) to ensure report it. 

Good thought! I will report there as well. Its A huge scam!!! 

@user_w5e5bl​ 

Same thing happened to me, but i refused ti provide ss# and bd.   I will report to FTC.

Did you guys get any update from the customer service? did you manage to resolve this issue?

An Xfinity agent would not ask you to click on anything not related to Xfinity

@user_u03gwu​ holy cow the same thing IS happening to me right now, but the price was $60!!! I'm literally on a chat with a 'representative' right now. This is [Edited: "Language"]

@user_19rvfn I am checking in to see how that call for support went with your mobile concerns. Did you still need assistance? 

This unfixable scam wherein the customer cannot get their $35.00 back because they don't have a mobile "account" to apply the credit to, will no doubt, end up in a very messy class-action lawsuit. It is hard to believe that a big company can be this [Edited: Language]. There is apparently just NO escalation process available to the [Edited: Language] working the phones. You will ose thousands of customers over this catch-22 nonsense trying to squeeze a few bucks out of unsuspecting non-technical users. Shame, shame.

Hey @bruelas,

Thank you for visiting our official Xfinity Forums Community support page. We appreciate you taking the time to share your recent experience with us. While I was not on the interaction or know what may have been fully said, we do offer discounts on our landline services such as Xfinity Internet with the addition of an Xfinity Mobile line of services. Depending on the cost of service, promotional campaign available, and more the savings can certainly add up with the addition of an Xfinity Mobile line of service as well. 

We run many promotional campaigns such as iPads, phones, and more where only the taxes would need to be paid while the rest of the device is covered by a Device Payment Plan (DPP) promotion for keeping the service active for 24 months until the device has been fully paid off. This would in the end result in the device being fully paid off and yours to do as you wish.

If you are interested in our Xfinity Mobile service and how it might be able to save you and your home some money, please do not hesitate to ask. I know that I have been able to save lots of people over half of what they were paying with competition and there is no better time than now to look. With our Buy One, Get One Unlimited Line of service, Trade-In offers, and more, it could certainly be a good move to consider. 

@b_630972​ 

This morning, I received the same offer. Sounded too good to be true. Also, I’ve been receiving emails from Xfinity about my card being declined and what not. Looked very legit, but I only asked the Xfinity assistant, then ultimately an operator. Come to find out it’s a phishing scam. I don’t doubt this is Xfinity offering the iPad, but if I can’t read a document about it, I’m not signing. What’s the catch? 

Thank you for reaching out to us here @user_k0locd. I can look at any official offers from here if you could send me a direct message with the full name and complete address for your service. 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

Hello user_inmy9b thank you so much for taking the time to relay your experience here on our Xfinity Community Forums. If anything ever feels amiss about any actions being taken on your account, you can report concerns of fraud at any time. 

The Customer Security Assurance organization has been established to ensure a safe and secure online experience for Comcast customers. This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected computers (commonly referred to as bots), online fraud and other security issues.

Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329

In the unfortunate event that your identity has been stolen and/or fraudulently used to acquire Comcast services, or in some other way been utilized on a Comcast account, you can initiate a claim process.

Even though the response above seems to suggest that the free iPad offer I got (through chat) was legit, The same day I made changes to my plan (6/10), I got a scam message with the subject line: "Important information: Your accounts payment pIan has been canceIed," but when I try to copy and paste the message it's gibberish.
I already forwarded it to missed-spam at comcast dot net because it almost got me, but am wondering if maybe it's NOT a coincidence that I got this spam email the same day I made changes to my account. 

Hey @bruelas,

If you happen to run across any suspicious emails, you can follow the steps located on our Customer Security Assurance - Report Abuse web portal under the 'Report Spam and Phishing Emails' section. You can also verify and validate an e-mail from Xfinity by visiting our "What Does the Xfinity Logo Next to an Email Message Mean?" support page. 

@user_inmy9b​ The same thing just happened to me. I declined giving them my credit card over the phone. This was from the agent when I called the main Comcast line. I am really pissed off because I was stupid enough to type in my social, when they said they needed to verify to set up my modem. Comcast should be accountable for their customer service! 

@user_inmy9b​ i also just fell victim to this on 6/17/24. They lied, said i would pay the same cost that i already pay for my internet bills + a free ipad. Turns out it was [Edited: Language], my bill is higher and i am paying for the ipad i never needed in full. They refuse to take the ipad back now because i am outside of the 3 day return window. Cant wait for a class action lawsuit to open up because xfinity basically forced me to buy an ipad by making me think it was free and then refusing my return once i realized it isnt free by looking at my bill a month later. [Edited: Inflammatory].

@XfinityVictor​ I called xfinity customer service myself to change the Plan so that's why I didn't really question it at first. But it just seemed strange, this free iPad stuff, wanting my SSN and birthdate. He had me key it (SSN and birthdate) in on the dialpad.

@XfinityVictor​ Yes, I did get a confirmation email and my plan updated to the new plan on the website when I logged in.  I'm just wondering about this iPad aspect of it, like I'm asking/wondering was he doing something on the side shady or is this iPad offer going around to me and several others in the last few weeks a legitimate offer going on right now? 

Did you guys get any update from the customer service? did you manage to resolve this issue? I have been scammed too and trying to get refund, reporting to BBB helped you?

Good afternoon and happy Sunday @user_nnzn9o, we hope you are having a good weekend and appreciate you reaching out on our Community Forums. We're sorry to hear that you received the same scam offer and apologize for the frustrating experience. I would recommend reaching out to our amazing Customer Security Assurance (CSA) team. They can be contacted directly at 1-888-565-4329 and their hours of operation are 8:00am - 12:00am EST, 7 days a week.

Or, you can report suspicious emails or activities by following the steps located on our Report Abuse page here https://internetsecurity.xfinity.com/help/report-abuse. You can also verify and validate an e-mail from Xfinity by visiting our "What Does the Xfinity Logo Next to an Email Message Mean?" page here https://www.xfinity.com/support/articles/comcast-verified-email?view=app#:~:text=The%20Xfinity%20Verified%20Email%20logo,Comcast%2FXfinity%20email%20you%20receive.

@user_nnzn9o​ that is extremely sketchy! Im glad my information can at least help others not fall into this trap. But such a shame on xfinity. We are planning to change our internet provider asap because of their unethical business practices.

@Nortiz15 Hi there! I'm sorry that our peers made you feel uncomfortable and continued to try to create a sale. I am with you, if it seems too good to be true it probably is. From working with customers I know that many times there are deals available and apply additional credits to your residential services, however it will create a mobile account where additional fees may occur. So while your home account may be less, it may be at the expense of creating a mobile account. I would be happy to report this agent and any examples that you have to our leaders. This is not the experience I want for my customers. You should have a pleasant transparent conversation and all details shared when being offered a product. If there's ever anything that you need, account, service or general information please know that the Digital Care team is here to help. I trust my peers here on the Xfinity forums will not try to pressure a sale like that.

@XfinityPaula​ Thanks for the answer. I hope this question stays active for a while so we can share more experiences and find answers. 
The problem with reporting my situation (I don't know about @Nortiz15)is that the chat transcript DID NOT SAVE the name of the agent who made me the offer! I only have the name of the person who transferred me. Plus, it's still not clear from the official answers here if the offer was a scam.
Is it possible the technicians are incentivized for opening new accounts, so they resort to deception and aggressive tactics hoping the customers don't notice?
What I'd like to know is WHY A SOCIAL SECURITY NUMBER IS REQUIRED--is that normal for opening a new mobile account?
The offer was super tempting, so if it's legit, I'd like to know that too. Thanks.

@bruelas Thank you for sharing your concerns. If you reach out directly to us, we can look into the offers for you and then be able to rule out a scam. Also, a social security number is required when opening a new Xfinity Mobile account for the credit check.

@XfinityPaula​ if you can track down the agent that sold me the "free" ipad offer, then please do.  This was back in the last week of June.

Good evening @user_enwf2w, and thank you for reaching back out to our dedicated Communities team tonight our on our Forums, we appreciate it! We appreciate you bringing this situation to our attention and are sorry to hear that you feel lied to as that is never how we want our valuable customers to feel and take this matter very seriously. We'd be happy to look into your free iPad offer concerns further and collect the details of your experience to forward to the proper internal team for investigation. Rest assured, our team is on your side and wants to do our best to help make the situation right. 

To better assist with reviewing your concerns and getting your information over to the proper channels, we will need to collect some private information. To get started, can you please send us a Direct Message with your first and last name along with the service address on your account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Our dedicated team is here 7-days a week and we look forward to working with you further at your earliest convenience. 

@user_jp0qwa It depends on what type of promotion you signed up for that will require your personal information so we can run a credit check. If you already have a residential account and was trying to activate a mobile account, then your social security number would've been required to see how many lines you're eligible for.

Hello user_tbv984 we appreciate you taking the time to contribute your experience on our Xfinity Residential Forums.  You are able to report potential security/scam issues to us anytime. 

The Customer Security Assurance organization has been established to ensure a safe and secure online experience for Comcast customers. This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected computers (commonly referred to as bots), online fraud and other security issues.

Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329

Charges just showed up on my bill. Nothing happened with my identity thank god. In my situation. It really is xfinity mobile/comcast and not some third party scammers pretending to be them. It was the actual company that did not disclose the information and was shady and unethical.

They told me that i could have cancelled it and returned the ipad in the first 14 days of receiving it (of course 14 days in I wouldnt know I was being charged yet). But that is a route you can take if you are still in that timeframe.

I recently got scammed with this same iPad offer. Thankfully I cancelled after seeing this thread before it was shipped. I was skeptical that it showed up as $20 a month payments once I got the confirmation email. When I asked the customer service rep what this meant when signing the consent form, since he said my bill would be $50 period for the internet and iPad added, I was literally told not to worry about it. I was also told I only needed to pay taxes on the iPad. Fine. But when I finally got an itemized receipt in my email the taxes were only $35. I was asked to pay $53. Shady. Shady. Shady.