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Saturday, May 25th, 2024 2:08 PM

“Free” ipad [Edit: Inflammatory]

We were [Edit: Inflammatory] into purchacing an iPad. We were told it was an incentive/gift fir getting Comcast internet. Only to realize too late that we were being charged about $45/month for installments on the iPad and an xfinity mobile line attached to the ipad. I was on the phone for hours yestsrday being told there was nothing they could do and that I consented to this. I asked for proof of my consent (a signed contract or phone call recording) and was told they do not have these. I was told a supervisor would call me back in 1-2 hours. I asked for a direct line to call back if I did not hear from a supervisor and was told “they will 100% call you back”. It is the next day and still no call. Beware of this huge [Edit: Inflammatory].

Official Employee

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2K Messages

19 days ago

@user_t204b6

I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. We appreciate your signing up to be a part of the Comcast family, and I want to be sure we can get everything figured out for you with your service. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

4 Messages

19 days ago

Any updates? I am currently being offered the same thing, but I am being told it will reduce my overall bill.

3 Messages

19 days ago

Yep!!!! Same thing! They told us return it and they will refund us. Not sure I believe anything this place says! Took 3 hours to cancel my service on top of them [Edit: Inflammatory] us. I’m going to report this to the FTC!

(edited)

3 Messages

Good thought! I will report there as well. Its A huge [Edit: Inflammatory]!!! 

(edited)

3 Messages

Please do!!!! It’s unacceptable!!!!!

1 Message

13 days ago

This same thing happened to us. The live chat agent offered us $68/month with a new ipad. My social and birthday didn't go through their system luckily. When their manager called us I asked how this is even possible and what is it they're not telling us. He assured me that all of it was $68/ month. But we were researching this and read this forum page and saw this was a scam. Thank you for posting this! 

1 Message

10 days ago

THIS IS A SCAM. Do not listen to them. Just talked with Xfinity and this is not a valid offer. 

1 Message

10 days ago

I have been told this today, I wasn't sure if this was true, he was so insistent, my thought this should be a scam. 

"

As I can see your account is eligible for wonderful discounted offer :


In which you will get same 800mbps speed unlimited data with keep your same modem as it is + you will get brand new Apple iPad comes with unlimited data and your total cost discounted and reduced to $70/month ( after all discounts )

So it means your bill discounted to $70per month

Your speed 800mbps remain same

Plus you will get brand new ipad as well"

He wanted me to click on an outside link of Xfinity so I didn't believe this was true.

 

Contributor

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80 Messages

2 days ago

Thanks for posting. I came here looking for information on this because it came from a CHAT I started with Xfinity Assistant, but something seemed off. I would very much like to know if it was a scam and if anything is being done.
This was the tempting offer (some parts paraphrased):

For a limited time, you are eligible to get a brand-new Apple iPad 10th generation at a really great price with unlimited data, no strings attached [for adding ipad service with us].
With this deal, you will get a discount of $40 for the next 24 Months on the Internet bill, and you would pay $40 a month for the iPad, so you will get a brand-new iPad with no change to the bill you are now paying.

Once the installment is complete, the device will become completely yours
No hidden charges--just a one-time tax payment and a one-time line set up fee of $25 on the first bill and you won’t have to pay that!
You would not have to do anything on your end and you have 14 days to cancel."
They were very persistent so I was suspicious and the whole thing was odd.
I started with Xfinity Assistant, looking to save money on my bill (I selected Billing). I was transferred to "Gnaneswari" who responded after a bit : "I will connect you with repairs team who can help you downgrade services as I have limited access to do it, sounds good?" Then I was transferred to someone else who offered me a new plan, I digitally agreed to it, then they typed:

"I also have a great  information for you as well "

"Would share that once after finalizing the deal for you"
I said no to the offer, so I don't know if there would have been any links to click on after that.



(edited)

Official Employee

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959 Messages

Hey @bruelas,

 

Thank you for visiting our official Xfinity Forums Community support page. We appreciate you taking the time to share your recent experience with us. While I was not on the interaction or know what may have been fully said, we do offer discounts on our landline services such as Xfinity Internet with the addition of an Xfinity Mobile line of services. Depending on the cost of service, promotional campaign available, and more the savings can certainly add up with the addition of an Xfinity Mobile line of service as well. 

 

We run many promotional campaigns such as iPads, phones, and more where only the taxes would need to be paid while the rest of the device is covered by a Device Payment Plan (DPP) promotion for keeping the service active for 24 months until the device has been fully paid off. This would in the end result in the device being fully paid off and yours to do as you wish.

If you are interested in our Xfinity Mobile service and how it might be able to save you and your home some money, please do not hesitate to ask. I know that I have been able to save lots of people over half of what they were paying with competition and there is no better time than now to look. With our Buy One, Get One Unlimited Line of service, Trade-In offers, and more, it could certainly be a good move to consider. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

2 days ago

I fell victim to this scam on 6/10/24. When trying to clear up a billing question, I was offered two discount plans, both would lower my current cost for my Xfinity plan and services. One for two "free phone" and the other was for a free iPad. 

This all happened through Xfinity chat support, first from the robochat and then from an agent when I requested one.

When my chat with the agent got cut off, I received a phone call from and Xfinity agent on my home phone number. This has every appearance of actually happening from within Xfinity - by their consent. Without being able to refer to my service files, the information they quoted about my plan would not have been possible. 

In the course of almost signing off on the deal, I provided my SSN, birthday and a credit card number. I received notice from my bank that the credit card had been checked by Xfinity, but I never signed the deal so no actual charge took place. 

Has Xfinity been hacked and now a host for criminals using their website to siphon off money via this scam or are they so greedy that they are allowing their sales staff to perpetuate fraud?   

Official Employee

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736 Messages

Hello user_inmy9b thank you so much for taking the time to relay your experience here on our Xfinity Community Forums. If anything ever feels amiss about any actions being taken on your account, you can report concerns of fraud at any time. 

 

The Customer Security Assurance organization has been established to ensure a safe and secure online experience for Comcast customers. This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected computers (commonly referred to as bots), online fraud and other security issues.

Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329

 

 

In the unfortunate event that your identity has been stolen and/or fraudulently used to acquire Comcast services, or in some other way been utilized on a Comcast account, you can initiate a claim process.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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80 Messages

Even though the response above seems to suggest that the free iPad offer I got (through chat) was legit, The same day I made changes to my plan (6/10), I got a scam message with the subject line: "Important information: Your accounts payment pIan has been canceIed," but when I try to copy and paste the message it's gibberish.
I already forwarded it to missed-spam at comcast dot net because it almost got me, but am wondering if maybe it's NOT a coincidence that I got this spam email the same day I made changes to my account. 

Official Employee

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959 Messages

Hey @bruelas,

If you happen to run across any suspicious emails, you can follow the steps located on our Customer Security Assurance - Report Abuse web portal under the 'Report Spam and Phishing Emails' section. You can also verify and validate an e-mail from Xfinity by visiting our "What Does the Xfinity Logo Next to an Email Message Mean?" support page. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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