Favorite Channel Functionality Gone after Updating Streaming app on smartTV

@XfinityJon​ I just updated the app this morning.  Very different look.  It does not give me an option to add or view favorite channels.  This is on my LG smart TV.  I haven't updated the app on phone yet.  The app on my phone still has "filters" that show my favorite channels.

Okay, I will take this feedback forward. Otherwise, have all other features and functions been working for you?

Everything else seems to be working.

Okay, thank you for letting me know. Our team will continue to monitor this. As of right now I am unaware of a workaround. But since this update has just occurred it is possible that may be something that has changed. 

Same problem. This is a terrible update. 

Hello @LDNJ, and thank you for letting us know.  Our team will keep an eye on this.  At present, we do not have a workaround. 

On my mobile device the favorites also have been removed.  This is very disappointing.

Ok cool so they made the choice to remove a favorites. Nit just a glitch. Good to know.  I’m glad my contract is done so I can find another provider for our phone internet and TV. 

Same problem. This is a terrible update.

@user_x115j2​  and there are some I can’t even find searching. 

Same problem. This is a terrible update.

No! Favorites are NOT available on my “mobile” ios ipad. Please at least get your facts straight!

@XfinityKassie​ Thanks for the reply but you are wrong regarding the streaming app on iPad, the so called updated app does not have Favorites on the iPad version as well. Pleaser fix ASAP. Better yet, return to the prior version and test any potential upgrade with a pool pf users before release.

I look forward to a fix our a return to the prior version...

I cancelled Xfinity this morning and went with DIRECTV. Xfinity customer service has always been terrible, but with the app now unusable, there’s simply no reason to suffer through this experience anymore. 

user_psxvey We never want to hear that you have had a poor experience and relish any opportunity to turn your frown upside down going forward.

@user_psxvey​ looking to cancel too. Especially now that I’m reading it’s not just a glitch it’s a decision

To offer fewer features at a higher cost more and more. 

@user_s72nnu, thanks for your feedback. As I am sure you read in other responses on this thread, there are some issues and our team is aware and working on solutions. We appreciate you bearing with us.

@XfinityFrank​ 

I’ve seen nowhere that xfinity has acknowledged this is a problem. Did I miss an email? It’s seems in the update xfinity chose to remove this function. Make a statement or new update or you’re losing a bunch of us. 

user_gmeag0 your displeasure with the change of the feature is noted, though we never want to lose a valued customer. This is a known concern that is actively being addressed by our team. As more information becomes available we will be happy to share it with you.

@alawyn thank you for taking time to reply to the post, and completely understand where you're coming from regarding the "Favorites" feature as that was something I used often myself. 

With the new Xfinity Stream TV experience, the option to filter the Live TV guide by Favorite Channels is currently unavailable. Favorites are still available on mobile devices, and you can still favorite Sports teams on the TV experience. We know that having to scroll through the full channel guide isn’t a great experience, especially if you’ve already taken the time to set up your favorites. Our team is aware of the issue and is actively working on a solution. 

You keep saying that favorites are “available on mobile devices.”  They are not!

Thank you for reaching out here. There is a known issue with the app functions. The engineering team is working to resolve that issue. 

Glad I don’t have a contract. One more reason to take another look at my options. 

@XfinityMartyR​ 

So you are saying xfinity knows this is a problem and it wasn’t intentional and the function will be restored?