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user_32k184
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11/09/2026 2:21 PM

Favorite Channel Functionality Gone after Updating Streaming app on smartTV

There doesn't seem to be the ability to save and/or view favorite channels anymore.  I don't want to have to favorite shows or sports teams.  I liked my list of favorite channels.

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50 minutes ago

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XfinityJon

Official Employee

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2K Messages

1 day ago

Good morning @user_32k184. 

Are you not able to Favorite channels on the Xfinity Stream App in general? Or are you experiencing this on a Mobile device or a TV specifically? 

[Username edited to remove personal information]

(edited)

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user_32k184

5 Messages

@XfinityJon​ I just updated the app this morning.  Very different look.  It does not give me an option to add or view favorite channels.  This is on my LG smart TV.  I haven't updated the app on phone yet.  The app on my phone still has "filters" that show my favorite channels.

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1 day ago

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XfinityJon

Official Employee

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2K Messages

Okay, I will take this feedback forward. Otherwise, have all other features and functions been working for you?

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1 day ago

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user_32k184

5 Messages

Everything else seems to be working.

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1 day ago

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XfinityJon

Official Employee

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2K Messages

Okay, thank you for letting me know. Our team will continue to monitor this. As of right now I am unaware of a workaround. But since this update has just occurred it is possible that may be something that has changed. 

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1 day ago

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LDNJ

New Poster

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5 Messages

17 hours ago

same problem in ios app. updated today.   no way to save favorite channels.  guide now useless.

4

user_psxvey

Visitor

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1 Message

Same problem. This is a terrible update. 

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16 hours ago

XfinityCliff

Official Employee

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868 Messages

Hello @LDNJ, and thank you for letting us know.  Our team will keep an eye on this.  At present, we do not have a workaround. 

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14 hours ago

XfinityDilary

Official Employee

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4K Messages

 

I'm sorry to hear you're experiencing a similar issue, user_psxvey. I completely understand how helpful it is to have your favorite channels all in one place. With the new Xfinity Stream TV experience, filtering the Live TV guide by favorites isn’t currently available. Favorites are still accessible on mobile devices, and you can continue to favorite Sports teams on the TV experience. We know scrolling through the full guide isn’t ideal, and our team is aware and working on a solution. 

 

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13 hours ago

user_oqttma

Visitor

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1 Message

On my mobile device the favorites also have been removed.  This is very disappointing.

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2 hours ago

user_x115j2

Visitor

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2 Messages

14 hours ago

I know longer have favorite channels and the channels are all different. I have to search through all the channels now and there are duplicated channels.

1

user_obe110

New Poster

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9 Messages

Same problem. This is a terrible update.

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13 hours ago

user_gb7q18

New Poster

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5 Messages

14 hours ago

Yes, this recent app update (2.183.1 on my LG TV) is terrible.  The only selection on the Guide is “All Channels” - there is no longer a “Favorites” filter.  The “Watchlist” is NOT a substitute!

3

user_obe110

New Poster

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9 Messages

Same problem. This is a terrible update.

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13 hours ago

XfinityKassie

Official Employee

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2.8K Messages

 

obenjami Good morning, and thank you for reaching out to our Xfinity Forums Team! With the new Xfinity Stream TV experience, the option to filter the Live TV guide by Favorite Channels is currently unavailable. Favorites are still available on mobile devices, and you can still favorite Sports teams on the TV experience. We know that having to scroll through the full channel guide isn’t a great experience, especially if you’ve already taken the time to set up your favorites. Our team is aware of the issue and is actively working on a solution. We appreciate you hanging in there with us while we work to resolve the issue. 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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6 hours ago

user_hsgsfr

Visitor

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7 Messages

No! Favorites are NOT available on my “mobile” ios ipad. Please at least get your facts straight!

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5 hours ago

user_obe110

New Poster

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9 Messages

13 hours ago

I agree with all users! I am disappointed as a 25 year customer, that Comcast/Xfinity rolls out a streaming app for LG OLED tv and iPad that does not have the ability to save Favorites..an obvious impotent function for convenience and saving time! We already are paying for annual increases greater than our bank savings interest rate, pay raises and inflation. Please repair this ASAP. Do you know the joke about “how many engineers it take to replace a light bulb? I guess we have a new joke to replace it …..  “how many companies does it take [Edited: "Language"] up your streaming?.. Just one….Comcast/Xfinity…😂🤣😆😤

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user_14xsfy

Visitor

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2 Messages

7 hours ago

Please ..please...please..bring back favorites in the updated xfinity TV app...this isbhorrible that each time I want to watch a channel in the 400's or higher that I have to scroll through an entire list starting at channel 2....I had all my upper channel favorite channels saved in my favorites and now there is no way to access them without scrolling from channel 2....its horrible!

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user_hsgsfr

Visitor

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7 Messages

5 hours ago

This has to be, done A, on purpose for $$ reasons or B, an example of total incompetence, [Edited: "Inflammatory"]. What a complete blunder!

(edited)

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user_4a6r8p

Visitor

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1 Message

4 hours ago

Agreeing with OP and all previous posts.  New Xfinity Stream app has zero access to create or view previously selected favorite channels.  

I use the app on iPhone, iPad, Roku, and PC.This is a terrible update with seemingly no reason for many of the changes.  

At least restore access to favorites asap!

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user_s72nnu

Visitor

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2 Messages

4 hours ago

Yeah don’t like the new Stream app. Hard to get to channels far up in the numbers and they no longer have the Find option. Plus they took away our Favorites on phone device. Don’t like it! 

1

XfinityFrank

Official Employee

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2.8K Messages

@user_s72nnu, thanks for your feedback. As I am sure you read in other responses on this thread, there are some issues and our team is aware and working on solutions. We appreciate you bearing with us.

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4 hours ago

alawyn

Contributor

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31 Messages

1 hour ago

I have the same complaint (on my iPad Pro). I really liked & counted on the “favorites” functionality so I didn’t have to scroll through such a long list of channels. Please bring it back.

(edited)

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XfinityJustinC

Official Employee

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2.7K Messages

@alawyn thank you for taking time to reply to the post, and completely understand where you're coming from regarding the "Favorites" feature as that was something I used often myself. 

With the new Xfinity Stream TV experience, the option to filter the Live TV guide by Favorite Channels is currently unavailable. Favorites are still available on mobile devices, and you can still favorite Sports teams on the TV experience. We know that having to scroll through the full channel guide isn’t a great experience, especially if you’ve already taken the time to set up your favorites. Our team is aware of the issue and is actively working on a solution. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

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50 minutes ago

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