Favorite Channel Functionality Gone after Updating Streaming app on smartTV

Same problem. This is a terrible update. 

Hello @LDNJ, and thank you for letting us know.  Our team will keep an eye on this.  At present, we do not have a workaround. 

On my mobile device the favorites also have been removed.  This is very disappointing.

Ok cool so they made the choice to remove a favorites. Nit just a glitch. Good to know.  I’m glad my contract is done so I can find another provider for our phone internet and TV. 

Same problem. This is a terrible update.

@user_x115j2​  and there are some I can’t even find searching. 

Same problem. This is a terrible update.

No! Favorites are NOT available on my “mobile” ios ipad. Please at least get your facts straight!

@XfinityKassie​ Thanks for the reply but you are wrong regarding the streaming app on iPad, the so called updated app does not have Favorites on the iPad version as well. Pleaser fix ASAP. Better yet, return to the prior version and test any potential upgrade with a pool pf users before release.

I look forward to a fix our a return to the prior version...

@XfinityKassie​ Actually favorites are not available in the mobile app either. This is very disappointing. Increase in price plus a headache to find my favorite programs? Time to go shopping for an alternate. 

You’ve indicated “favorite” available on mobile devices, but not on my iPad 

@user_sg8eo5 The iPad would still be considered a mobile device as it is an issue that we are aware of and working to resolved for the Xfinity Stream app. 

But it’s not available on my iPhone 🤷🏼‍♀️

Hi, @user_q9ezal. Thank you for the additional feedback regarding Favorites not being available in the mobile app version of Xfinity Stream. Our team is still actively working on this issue. We'll provide a public update as soon as we receive one.

I cancelled Xfinity this morning and went with DIRECTV. Xfinity customer service has always been terrible, but with the app now unusable, there’s simply no reason to suffer through this experience anymore. 

user_psxvey We never want to hear that you have had a poor experience and relish any opportunity to turn your frown upside down going forward.

@user_psxvey​ looking to cancel too. Especially now that I’m reading it’s not just a glitch it’s a decision

To offer fewer features at a higher cost more and more. 

@user_s72nnu, thanks for your feedback. As I am sure you read in other responses on this thread, there are some issues and our team is aware and working on solutions. We appreciate you bearing with us.

@XfinityFrank​ 

I’ve seen nowhere that xfinity has acknowledged this is a problem. Did I miss an email? It’s seems in the update xfinity chose to remove this function. Make a statement or new update or you’re losing a bunch of us. 

user_gmeag0 your displeasure with the change of the feature is noted, though we never want to lose a valued customer. This is a known concern that is actively being addressed by our team. As more information becomes available we will be happy to share it with you.

@alawyn thank you for taking time to reply to the post, and completely understand where you're coming from regarding the "Favorites" feature as that was something I used often myself. 

With the new Xfinity Stream TV experience, the option to filter the Live TV guide by Favorite Channels is currently unavailable. Favorites are still available on mobile devices, and you can still favorite Sports teams on the TV experience. We know that having to scroll through the full channel guide isn’t a great experience, especially if you’ve already taken the time to set up your favorites. Our team is aware of the issue and is actively working on a solution. 

You keep saying that favorites are “available on mobile devices.”  They are not!

Thank you for reaching out here. There is a known issue with the app functions. The engineering team is working to resolve that issue. 

@XfinityJustinC​ When does Xfinity expect to have this issue resolved? This week, this year? What is the timeframe IT has assigned the issue?

Is it a priority?

Glad I don’t have a contract. One more reason to take another look at my options. 

@XfinityMartyR​ 

So you are saying xfinity knows this is a problem and it wasn’t intentional and the function will be restored? 

Nothing positive about the change.  It needs: 

1. Favorites of course, that omission is insane

2. Program description - you need to just start watching to figure it out

3. Previous channels - basic

4. Minimized picture ( in corner of screen)

5. Change format - it’s dizzying and the current time floats.

all these were present in previous.  What could be possible reason for these changes