Contributor
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227 Messages
express.medallia.com
Is Xfinity pharming out customer support? Email below. Is this legit. I searched for Xfinity and Medallia and found references that Cox uses this company for customer service.
I found urls to the domain with comcast in the URL path. Not going to paste those here. Search I used "xfinity medallia comcast support".
I found this in the forum: Email | Xfinity Community Forum
Submitted this email and asked if it was legit.
From: Takeisha <Comcast_Feedback@express.medallia.com>
Subject: Following up on your recent XFINITY from Comcast survey
Hello,
My name is Takeisha and I work in central at Comcast. I want to say thank you for completing our survey about your experience with Xfinity. It sounds like we didn’t meet your expectations, and I want to apologize for falling short.
I attempted to reach you a few minutes ago. Your feedback is very important to us. It's essential to helping us continually improve the Xfinity experience for customers like you. If you are willing and available, I would like to schedule some time to call and speak with you about your experience so we can make improvements. Please reply to this email with a few times that work best for you.
I look forward to talking with you. We always want you to have the best experience possible, and we thank you for your trust and for choosing Xfinity.
Kind Regards,
Takeisha
If you do not wish to receive emails like this in the future, please [removed link]
Comcast Cable, One Comcast Center
1701 JFK Boulevard, Philadelphia, PA 19103
Attn: eMarketing
XfinityRaul
Official Employee
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1.9K Messages
3 years ago
Hello, @kahnfewzd. I appreciate you sharing your experience you've been having with the app. I'm glad it's finally working properly. I'm personally not familiar with this support/feedback team. You're more than welcome to forward this to our Customer Security Assurance Team to confirm. Please visit this link to visit this support page https://comca.st/3xBFFIp;
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kahnfewzd
Contributor
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227 Messages
3 years ago
Also, I received follow-up emails from an address that ends in "@comcast.com" that resolves to "ComcastCare, ComcastCare". So I am hoping it is legit.
Many years ago there was an email we could use for support. Wonder if this is a new one?
I wish the company would make us aware of REAL support contacts.
It seems to be a general mailbox as a few different people have chimed in with my correspondence.
With this "edited" reply. I removed particulars of our discussion:
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Dafreakzo
Visitor
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7 Messages
2 years ago
I also received an email today after speaking to Comcast support via chat as well as phone.
From: Genivev<Comcast_Feedback@express.medallia.com>
"Hello (name),
My name is Genivev and I work in Customer Experience Team at Comcast. I want to say thank you for completing our survey about your experience with Xfinity. It sounds like we didn’t meet your expectations, and I want to apologize for falling short.
I attempted to reach you a few minutes ago. Your feedback is very important to us. It's essential to helping us continually improve the Xfinity experience for customers like you. If you are willing and available, I would like to schedule some time to call and speak with you about your experience so we can make improvements. Please reply to this email with a few times that work best for you.
I look forward to talking with you. We always want you to have the best experience possible, and we thank you for your trust and for choosing Xfinity.
Kind Regards,
Genivev
If you do not wish to receive emails like this in the future, please click here.
Comcast Cable, One Comcast Center
1701 JFK Boulevard, Philadelphia, PA 19103
Attn: eMarketing"
Any legit Xfinity/Comcast employee...can you simply confirm if this is a legit person from Xfinity/Comcast reaching out? A simple yes or no will suffice.
(edited)
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Usmc99
Visitor
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3 Messages
2 years ago
Also received this email. Called xfinity security support and they were no help. All she told me was that she didnt know and that There was no one else there i could talk to. Was this a legitimate response to my feedback at comcast or is this a scam. Did someone at comcast give my or use my info once they left the “xfinity” office. I have many questions and concerns that are currently going unanswered.
email said: Bikramjit [Edited: "Personal Information"] instead of actual email.
[Edited: "Personal Information"]allia.com
“
Hello ____,
My name is Bikramjit and I work in at Comcast. I want to say thank you for completing our survey about your experience with Xfinity. It sounds like we didn’t meet your expectations, and I want to apologize for falling short.
I attempted to reach you a few minutes ago. Your feedback is very important to us. It's essential to helping us continually improve the Xfinity experience for customers like you. If you are willing and available, I would like to schedule some time to call and speak with you about your experience so we can make improvements. Please reply to this email with a few times that work best for you.
I look forward to talking with you. We always want you to have the best experience possible, and we thank you for your trust and for choosing Xfinity.
Kind Regards,
Bikramjit
If you do not wish to receive emails like this in the future, please click here.
Comcast Cable, One Comcast Center
1701 JFK Boulevard, Philadelphia, PA 19103
Attn: eMarketing
”
(edited)
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