hypnos611's profile

New Poster

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2 Messages

Thu, Oct 29, 2020 1:00 PM

Email

How do I respond to this email? It was sent to my personal, non comcast, email. I tried to reply but I keep getting a message that it can't be delivered.

Hello,

My name is Rachael W and I work at Comcast in The Comcast Customer Experience Team. Thank you for completing a survey on your experience with Xfinity Mobile. It sounds like we didn’t meet expectations and I want to say sorry for falling short.

We value feedback and would like to learn more about your experience so we can make improvements on future experiences with us by responding to this email.

I look forward to connecting. We know you have choices, and we thank you for choosing us.

Kind Regards,
Rachael W

If you do not wish to receive emails like this in the future, please click here.

Comcast Cable, One Comcast Center
1701 JFK Boulevard, Philadelphia, PA 19103
Attn: eMarketing

Responses

ComcastMorgan

Official Employee

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2.5K Messages

6 m ago

Hi there, hypnos611. Great question and thank you for posting here in the community! Are you able to see the email address it was sent from and does it look like a valid Comcast domain, such as @Comcast.com?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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2 Messages

6 m ago

This is the email address

comcast_feedback@comcast.medallia.com

Official Employee

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2.7K Messages

6 m ago

It is indeed odd that you aren't able to respond to the feedback email, but you can visit https://comca.st/2JDjNWt to submit your feedback as well at any time! 🙂

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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