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Visitor

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7 Messages

Monday, October 31st, 2022 2:41 PM

Closed

Unable to connect to one specific website " took too long to respond .ERR_CONNECTION_TIMED_OUT"

Using the same modem for the past month with the same subscribed speeds I have been able to connect to my website with no issue at all.  As of this past Saturday the site comes up with an error "(Website) took too long to respond."

All the following devices are connected to the same modem and network:

Not working on:

Desktop PC running Windows 10 - Hardwired
Surface Pro 7 running Windows 11 - Wifi

Works on:

  • Pixel 6 Pro - Wifi

Notes:

  • Only affecting this ONE website
  • Website is fully accessible outside of my home network
  • I tried connecting to the websites IP address in order to bipass the DNS and receive the same results
  • I have used Chrome, Brave, Firefox and Edge with same results.  Cleared cache on each browser.
  • When connecting my Surface Pro to the neighbors xfinitywifi network I am able to access the website with no problem at all.
  • I have no VPN's enabled on any of the devices.
  • I reached out to Xfinity chat support and the agent insisted this is being caused by my modem.  The reasoning is, "the speeds you are signed up for do not work well with the modem you are using".  After insisting that this has nothing to do with this SINGLE website not working they still told me to replace the modem and that it would solve the problem.
  • After speaking with phone support the agent was going to reach out to "advanced support" and put me on hold for 10 minutes with random call center chatter in  the background and never came back to me

Any help or insight would be appreciated

Visitor

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7 Messages

2 years ago

@XfinityArmand discussing this here would probably be best.  Please see all the above info for details.  Thank you.

(edited)

Visitor

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7 Messages

2 years ago

Update:   As expected..I just received the new modem in the mail, installed and activated and still receiving the same error.  How on earth do I get a hold of someone who actually knows what they are doing and can assist me with this?!

Valued Contributor

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406 Messages

It looks like we'll need to dig a little deeper into this issue, @Dafreakzo. To get more detailed information, could you send us a direct message? 

 

To send a direct message [private message]:

  •    Click "Sign In" if necessary
  •    Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
  •    Click the "New message" (pencil and paper) icon
  •    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •    - An "Xfinity Support" graphic replaces the "To:" line.
  •    Type your message in the text area near the bottom of the window
  •    Press Enter to send it

I no longer work for Comcast.

Visitor

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1 Message

Same issue here! Please share how to fix this!

Problem Solver

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1.1K Messages

@mswilbur14 Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a direct message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

I no longer work for Comcast.

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