Emailing a written complaint

Hello @user_fdf6c0, thank you for taking the time to reach out on social media.  You've reached the right department, and I'd be happy to check into this for you.  
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I am tired of trying to watch a Bruins game and 99% of the time NESN is pixelate or loses volume or both, it’s brutal

[Edited: "Personal Information"]

February 17, 2024

Xfinity Corporate Office  
1701 John F. Kennedy Blvd.
Philadelphia, PA 19103

Subject: Formal Complaint Regarding Xfinity Customer Service and Technical Support

To Whom It May Concern:

I am writing to express my extreme dissatisfaction with the deplorable customer service and technical support provided by Xfinity on February 17, 2024 at 3:30 pm thru 8:00 pm. My experiences with your company have been nothing short of a nightmare, characterized by incompetence, unresponsiveness, and outright disregard for customer satisfaction.

It is evident that Xfinity's customer service and technical support teams are severely lacking in professionalism, efficiency, and basic courtesy. Dealing with them has been an exercise in frustration and futility, as my issues have gone unresolved for extended periods, if addressed at all. In addition, the level of technical knowledge exhibited by your support staff is wholly inadequate, leading to prolonged downtime and unresolved issues with my services.

Furthermore, it has become increasingly apparent to me that Xfinity operates in a manner that manipulates the market, effectively blocking out other cable companies from operating in the area. This anti-competitive behavior is not only unethical but also raises serious concerns about the integrity and transparency of Xfinity as a service provider.

In light of the aforementioned issues, I urge Xfinity to undertake a thorough review of its customer service and technical support practices to ensure that they meet the basic standards of quality and accountability expected of a reputable company. Customers deserve to be treated with respect, given timely and effective solutions to their problems, and have access to a competitive market that fosters choice and innovation.

I am requesting a full investigation into the matters raised in this complaint and a prompt resolution to the issues I have faced with Xfinity's services. If these concerns are not adequately addressed, I will have no choice but to explore alternative service providers that value their customers and operate with integrity.

I look forward to receiving a timely response from Xfinity regarding this serious matter. Thank you for your attention to this complaint.

Sincerely,

Michael [Edited: "Personal Information"]

How do we fix a problem with a sales representative completely committing fraud & lieing? [Edit: All Caps]

I was with Xfinity for years and all of a sudden my bill tripled. I had internet and cellular service.  I live on a tight income of disability.  I do not know what happened and why but I called consecutively and tried to understand what and how to fix what happened.  I got absolutely no where! No one listened or even really understood what I was saying or cared.  My bill is over 400 dollars close to 500.  I will never be able to pay that amount nor do I feel I owe it. I think I am legally being stolen from.   How can and who can I talk too?  I am so frustrated and am tired of dealing with people who do not care about who I am.  They all say they will fix it and make it all better then never do a thing.   I’m tired.   Help?!?!?

   Thank you

Hi,  did you ever find out about a written complaint. I would like to know.

Recently, when getting on a new contract (which I do every year) I spoke with an agent and they explicitly told me one price and what I would owe and how much my next couple payments would be and then I found out later in the month that they gave me false very incorrect information.  Instead of getting me accurate information, they spend their time pushing a phone plan that I had to repeatedly turn down, and I very early on express that I will not entertain getting their phone plan. 

My experience in updating my contract over the many years I've had Comcast/Xfinity has only gotten worse.  I feel like its been many years since I've had a customer service experience that has made a positive impression from Comcast/Xfinity and most of the time it's very negative.  Being sent around to several different Agents/Reps and having to repeat over and over again my issues to get nowhere, no accountability for mistakes made by agents/reps, being told I would get a callback in 15 to 20 minutes only to wait 4 or 5 hours without a call.  The whole experience is infuriating.  

Hi, I just recently moved on March 1, 2024 to [Edited: "Personal Information"]. Apparently the previous tenant never switched their service,  so I went the office in West palm beach,  FL on palm beach lakes on the 3/10/2024 around 5:10pm was there 2 hours,  I showed the girl my lease she took a copy and the address was never changed.  What is happening 

My cable tv has been down for almost a week and Xfinity customer support has no clue how to fix. Sent me to get a new box and that didn't work.

Xfinity advised me to apply for ACP throughout the entire last year, and I finally applied and got approved earlier this year. The representative assured me that ACP would apply a $30 credit to my Internet Essentials, with any remaining amount automatically transferred to my Xfinity Mobile.

However, in reality, the credit from my Internet Essentials never transferred to my Xfinity Mobile. I called in March, and the representative told me to call 'next month,' which I am doing now.

Unfortunately, I've encountered unhelpful responses. I spoke with representatives from the Philippines, [Edit: Personal Information]. They did nothing but put me on hold for over 20 minutes, and the call got disconnected!

During my conversation with Jack, he said he will call back if call drops, but he never call! [Edit: Language]

Day 3 of no televised Tiger game. My husbands loves nothing more than to watch the baseball games.

I don’t care what is going on between Xfinity and Bally, but it seems that Xfinity is putting profit before their customers.

And no, we cannot afford to add another channel/streaming package to our already too high of a cost.

Xfinity...step up to the plate and be loyal to your loyal customer, which have chosen you over Wow, Direct TV, Dish Network [Edit: All Caps], AT&T, and others I’m not aware of.

Shame on Xfinity 😡

Their service is horrifying! I can't believe I spend $350 a month only to have my service interrupted at least once a week if not more. I've spent hours with them on the phone and then spent 20 minutes driving One way to their office to exchange boxes, remotes, etc. only to have such inferior service! My husband and I spent 3 hours of our day on the phone with them trying to correct our issues, I'm too old for this and I'm paying way too much money for this aggravation inconvenience and inferior service.

Dear Sir/Madam the representatives at: XFINITY

Greetings

Addendum to my complaint sent to your company on 04/14/2024 regarding the attached billing document sent to me for the second time claiming $214.23 disregarding my complaint:

• I want to let you know that my contract monthly original rate was $50, and I must have a discount of $30 after applying my low-income program ACP., but your company disregard my discount for Three months.
• Because I am low-income customer, I suggest you must inform me that my contract had been ending and ask me if I am able to pay $96.77 or no before you apply the new payment to my account, but your company never mind by the circumstances of the customers, all your concern is how to earn the money even from rich or poor people.
• Although my payment for last Two months for February and March was $50 every month, you did not comment or inform me or send any protest the payment.
• Unfortunately, I am unable to pay such a balance of $214.23 and never pay even I was able to pay because your company does not respect the customers and disregard their financial situation.
• The fault is yours not mine, so you are responsible for your fault.
• My last payment for March was $50 on February 29.
• My service was disconnected at the end of March.
• I deserve 3-month credit each month of $30 with total of $90 is the ACP neglected discount.
• Although I have sent this complaint for the second time, nobody in your company concerned or reply, that support my opinion that the Xfinity doesn't respect their customer

Thank you.

Respectfully,

<Edited for violating forum guidelines: “Personal Information>

I am at the Loveland CO location. 

There is only one person working and 10 people waiting. This is ridiculous! I feel so sorry for him.

What is up with this????