Xfinity advised me to apply for ACP

Xfinity advised me to apply for ACP throughout the entire last year, and I finally applied and got approved earlier this year. The representative assured me that ACP would apply a $30 credit to my Internet Essentials, with any remaining amount automatically transferred to my Xfinity Mobile.

However, in reality, the credit from my Internet Essentials never transferred to my Xfinity Mobile. I called in March, and the representative told me to call 'next month,' which I am doing now.

Unfortunately, I've encountered unhelpful responses. I spoke with representatives from the Philippines, [Edit: Personal Information]. They did nothing but put me on hold for over 20 minutes, and the call got disconnected!

During my conversation with Jack, he said he will call back if call drops, but he never call! [Edit: Language]

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Responses

XfinityEva

Official Employee

•

1.4K Messages

9 months ago

user_fwjca2 Thank you for taking the time to contact us about your recent experience. The ACP credit can be up to $30 dollars, depending on what you are awarded. We do not determine this amount.

We can check your account here for these credits. To do so, please send us a direct message with your full name and the service address to get started.

To send a direct message:

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_fwjca2

Xfinity advised me to apply for ACP

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