discovery hub search the web not working

@user_vec6ox​ From my experience, Xfinity has pushed an untested, and unverified upgrade. If they did test and verify, it was short, rushed, and limited in scope. After the push, they don't know how nor what to fix. Their first responses range from you the user did something, to your hardware/software or OS needs upgrading. Only after a number of people start flooding them with these posts, will they admit they have an "issue" they are working on.

@user_vec6ox 

I totally get how frustrating that must be, especially since the "Search the Web" function was working fine just last week. Based on what you're describing, it sounds like something may have changed on the backend affecting that feature. If customer service mentioned that it's only for Xfinity services, it’s possible an update was made that changed how the search function operates.

A couple of things you can try:

• Clear your browser cache and cookies – Sometimes a simple refresh can resolve odd behavior.
• Try a different browser or device – If it works elsewhere, the issue might be browser-specific.
• Check for updates – If Xfinity made a change, they might roll out an update to fix any unintended issues.

Since this worked before, we definitely understand the confusion. If it's not working as expected, we can certainly pass along the feedback so the right team can take a look. Let us know if you need any further help!

Discovery hub stopped functioning on my computer also.  How do I fix this.

Just to say I just spoke to an Xfinity rep just 2 minutes ago and she had no idea what the problem was and suggested I have a tech from Geek Squad assess the issue! 

Xfinity must be trying to "unfix" a "fix", or they are just taking wild [Edited: "Language"] guesses...

user_t69wz9 thank you for using the Community Forums page to reach out regarding your Discovery Hub related questions and concerns. What troubleshooting steps have you already attempted to address this concern with the search function?

@XfinityMarcus​ I too am having this issue, "I have lost Discovery Hub. Anything searched for only returns "No Results". Where did it go?". My initial issue was the "Search Box" on the Discovery Hub page stopped working. I have performed all of the Troubleshooting suggested by Apple  and Xfinity. Any suggestions or idea when this will be resolved? Judging by the number of customers with similar issues, and different platforms, I believe a fix, patch, or upgrade was pushed...

@XfinityVianney​ It's been two days since your response, four days since I first posted, and five days since I (and others) have experienced this issue. I would like to know how to apply for a Credit due to Xfinity Not delivering the level of service I am paying for. Yes, I am aware of work arounds, but I am not paying for work arounds. If needed, please arrange for a DM/PM...

@drewm05 We apologize for the inconvenience, but the Google Search Bar has been removed from the updated version of Xfinity.com. You can navigate to Google.com to search directly or if using Google Chrome the main address bar also functions as a Google Search Bar.

@GSM44​ Yep, their "help" actually seems to be a "no help" option...

@drewm05​ have you tried getting help here in the Community Forums?

@Again​ it’s been 2 days for us with no search bar.  Monday Xfinity rep admitted it was their problem and they are working on it. Today the rep says she has no idea what the problem is and won’t let us speak with a supervisor.  Also saying ticket put in on Monday has not listed the search bar problem we are having.  

Hi there, @user_067j44 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the inconvenience, I'll be more than happy to look into the ticket that was created. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

•   Click "Sign In" if necessary
•   Click the "Direct Message" icon
•   Click the "New message" (pencil and paper) icon
•   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
•   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
•   - An "Xfinity Support" graphic replaces the "To:" line.
•   Type your message in the text area near the bottom of the window
•   Press Enter to send it

Where is the direct message icon on Xfinity home pg

GSM44 and All, we completely understand where you're coming from, and to confirm, we are aware of the concern. Our teams are still investigating the search function, and once we have an answer or any updates related to the Discovery Hub "search the web" function, we promise to provide that information here ASAP. We appreciate your patience and understanding in the meantime. 

Thank you!  

Yes. They tried to convince me the same as well that I was Not Searching the Web from their home page. Even Tech Support acted like I was crazy to complain about a search bar that they say never existed. I was advised to go to You Tube to search what was wrong with my computer or ask a friend. Unbelievable! I have had Comcast for over 30 years, and I have seen such a Drastic Decline in Customer Satisfaction but no point in switching to another carrier because it will just be another set of problems with a different name.

@XfinityThomasA​ Tried your suggestion, and there is no "magnifying glass", so your attempt to help falls short.  Like skat above, I too am a long time customer, way before Xfinity and Comcast...

The unfortunate and disappointing fact here is six days into this there is no fix. The closest anyone from Xfinity has come is when @XfinityAmandaB posted "...At this time we have removed the Google search option for our discovery hub page and the search option directly at Xfinity.com. You can still go to Google.com directly for your search, or if you are using Google Chrome you can search right from your address bar."

While this might be an "honest and accurate" response, it is an accurate response to how (or how not) Xfinity attempts "improvements and upgrades". As I have posted earlier, Xfinity does an EXTREMELY POOR job in delivering Quality Service, any service of true value, nor a knowledgeable and competent Technical Support.