discovery hub search the web not working

@user_vec6ox​ From my experience, Xfinity has pushed an untested, and unverified upgrade. If they did test and verify, it was short, rushed, and limited in scope. After the push, they don't know how nor what to fix. Their first responses range from you the user did something, to your hardware/software or OS needs upgrading. Only after a number of people start flooding them with these posts, will they admit they have an "issue" they are working on.

@user_vec6ox 

I totally get how frustrating that must be, especially since the "Search the Web" function was working fine just last week. Based on what you're describing, it sounds like something may have changed on the backend affecting that feature. If customer service mentioned that it's only for Xfinity services, it’s possible an update was made that changed how the search function operates.

A couple of things you can try:

• Clear your browser cache and cookies – Sometimes a simple refresh can resolve odd behavior.
• Try a different browser or device – If it works elsewhere, the issue might be browser-specific.
• Check for updates – If Xfinity made a change, they might roll out an update to fix any unintended issues.

Since this worked before, we definitely understand the confusion. If it's not working as expected, we can certainly pass along the feedback so the right team can take a look. Let us know if you need any further help!

Discovery hub stopped functioning on my computer also.  How do I fix this.

Beings I'm paying $303.00 a month for Comcast internet I would think I'd be able to have a search bar on the home page and not inconvenienced by having to go into my bookmarks just to get a search bar from google or any other search engine!

Hi there @user_o0pbzq,
Thank you reaching out to our forum, because I have good news! There is a way to set google or another search engine as your default. I assume you are using Google Chrome so correct me if I am wrong, but I'll send some instructions below on how to a preferred search in when you open up a Google Chrome window.

Firstly, open a Google Chrome window

Secondly, select the three vertical dots in the browser, and a list should appear
Thirdly, Towards the bottom of that list select "settings"

Fourthly, on the left hand side panel select "search engine"
Lastly, in the middle of your screen you will see an option to change the default 

This will make it so that whenever you open up a Google Chrome window and use the search bar at the top it will automatically pull you into a Google search once you press enter.

Give it a shot, and let me know if this was a good cure!

Just to say I just spoke to an Xfinity rep just 2 minutes ago and she had no idea what the problem was and suggested I have a tech from Geek Squad assess the issue! 

Xfinity must be trying to "unfix" a "fix", or they are just taking wild [Edited: "Language"] guesses...

user_t69wz9 thank you for using the Community Forums page to reach out regarding your Discovery Hub related questions and concerns. What troubleshooting steps have you already attempted to address this concern with the search function?

@XfinityMarcus​ I too am having this issue, "I have lost Discovery Hub. Anything searched for only returns "No Results". Where did it go?". My initial issue was the "Search Box" on the Discovery Hub page stopped working. I have performed all of the Troubleshooting suggested by Apple  and Xfinity. Any suggestions or idea when this will be resolved? Judging by the number of customers with similar issues, and different platforms, I believe a fix, patch, or upgrade was pushed...

@XfinityVianney​ It's been two days since your response, four days since I first posted, and five days since I (and others) have experienced this issue. I would like to know how to apply for a Credit due to Xfinity Not delivering the level of service I am paying for. Yes, I am aware of work arounds, but I am not paying for work arounds. If needed, please arrange for a DM/PM...

@drewm05 We apologize for the inconvenience, but the Google Search Bar has been removed from the updated version of Xfinity.com. You can navigate to Google.com to search directly or if using Google Chrome the main address bar also functions as a Google Search Bar.

GSM44 and All, we completely understand where you're coming from, and to confirm, we are aware of the concern. Our teams are still investigating the search function, and once we have an answer or any updates related to the Discovery Hub "search the web" function, we promise to provide that information here ASAP. We appreciate your patience and understanding in the meantime. 

Thank you!  

Yes. They tried to convince me the same as well that I was Not Searching the Web from their home page. Even Tech Support acted like I was crazy to complain about a search bar that they say never existed. I was advised to go to You Tube to search what was wrong with my computer or ask a friend. Unbelievable! I have had Comcast for over 30 years, and I have seen such a Drastic Decline in Customer Satisfaction but no point in switching to another carrier because it will just be another set of problems with a different name.

@XfinityThomasA​ Tried your suggestion, and there is no "magnifying glass", so your attempt to help falls short.  Like skat above, I too am a long time customer, way before Xfinity and Comcast...

The unfortunate and disappointing fact here is six days into this there is no fix. The closest anyone from Xfinity has come is when @XfinityAmandaB posted "...At this time we have removed the Google search option for our discovery hub page and the search option directly at Xfinity.com. You can still go to Google.com directly for your search, or if you are using Google Chrome you can search right from your address bar."

While this might be an "honest and accurate" response, it is an accurate response to how (or how not) Xfinity attempts "improvements and upgrades". As I have posted earlier, Xfinity does an EXTREMELY POOR job in delivering Quality Service, any service of true value, nor a knowledgeable and competent Technical Support.

@XfinityThomasA​ No Magnifying Glass found either. Just a random suggestion that leads nowhere as usual. There will not be a fix for this as Xfinity has gone in a different direction without listening to their Customers' Needs. Without us Xfinity would not survive so perhaps we should all look at alternative options? I have tolerated Increased Charges for less Service and Convenience for far too long. Not sure I am willing to continue much longer.

Hi there, @user_3db0hg! The search function of the Discovery Hub has been removed. We would recommend another search engine such as Google going forward. Thanks! 

Switch to YAHOO ..............I Guess. It is Fast.!!!