Visitor
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1 Message
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying.
This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering exploring other providers that offer what I actually watch. Xfinity should be doing more to keep their customers happy, especially when it comes to key channels like these.
I’m undecided whether to wait and see if this gets resolved, but it may be time for me to move on.
EG
Expert
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117.7K Messages
21 hours ago
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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user_xqjzls
Visitor
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1 Message
15 hours ago
I too am very [Edited: "Language"] about losing NFL network, was my favorite channel. Pay over $300/month and can't watch my favorite channel.
(edited)
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XfinityMelinda
Official Employee
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125 Messages
13 hours ago
Hello @Miguel650, Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming.
Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a deal that Comcast believes is fair for its customers. Comcast continues to work toward bringing back this programming, but only with fair pricing, terms, and conditions for its customers.
I know unexpected changes to your TV lineup can be inconvenient. Thank you for understanding. For more information, you can visit xfinity.com/programmingchanges.
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user_8duqkb
Visitor
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1 Message
4 hours ago
Makes my decision to explore other options much easier!! Glad my contract is coming to an end!
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user_u0eae8
Visitor
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1 Message
4 hours ago
I too have been a loyal customer of Comcast. Every year my rates go up and the service keeps revolving into a less than desirable format. I am now paying THREE TIMES what I paid six years ago but have less choices of programs. I too am actively searching for another company to go to. I have been loyal to Comcast but considering what I have lost in the past and am now paying for much less I have no choice but to seek greener pastures.
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user_o56hpz
Visitor
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1 Message
3 hours ago
The combination of the contract disputes between Xfinity/Comcast, Scripps, which carries my local CBS programming, and Disney/ESPN which carries the NFL Network also has me now looking at other providers. I've been a loyal Comcast/Xfinity customer for decades. If this dispute does not end by the time my next payment comes due, and no solution appears imminent, then I will initiate a change to another provider, which will also include internet.
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user_0nquwk
Visitor
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1 Message
2 hours ago
I agree. It might be time to end my relationship with Xfinity. After paying extremely high prices for years now and spending 1000’s on cable TV every year, losing one of my favorite channels might be the last straw.
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user_oh199y
Visitor
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1 Message
1 hour ago
I have been a customer for more than 20 years, paying increasingly ridiculous bundle costs for years. Disney bought Hulu form Comcast for almost $9 billion. To have Xfinity quibble about cost of NFL Network and RedZone - 2 of my favorite stations - is mind boggling. How are these decisions made without consultation of users who pay for expected services! I would be fired in an hour if I ran my business like this. I am seriously considering dumping the product and go to all streaming services. Treating customers like trash is going to directly impact the bottom line, if that is what they are looking to protect.
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user_9rymhi
Visitor
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1 Message
18 minutes ago
Since we are not getting what we are PAYING for is there compensation?
I want a refund for services not rendered.
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user_wneroy
Visitor
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1 Message
17 minutes ago
A couple things here, why are you guys ditching/not broadcasting NFL Network and channel 655 Fox (this channel is for local news and broadcasts NFL games during the season.) I have been a customer for over a decade now and was promised these channels to be grandfathered in with my plan (which is almost $300.00 every month. I for see myself cancelling and terminating my subscription soon and using Google fiber for its faster and more reliable services. Y'all just keep on wanting more money from loyal customers with less material, get it together.
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