@user_2csrn3 Our team can also help. General customer support is 1-800-XFINITY (1-800-934-6489). Can you tell us more about what's going on so we can assist you and ensure you get to the correct place?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Hello user_h5kpmg, thank you for reaching out. We appreciate you and your time.
To reset your Wi-Fi password using the Xfinity Wi-Fi Gateway Admin Tool, follow these steps: Connect to your gateway via Ethernet or Wi-Fi. Log in to the Admin Tool at http://10.0.0.1. Navigate to the Wi-Fi settings. Check the box next to **Show Network Password** to view your current password. Enter a new password in the **Network Password** field. Click **SAVE SETTINGS** to apply the changes.
If you can't access the Admin Tool, you can factory reset the gateway by pressing and holding the **Reset** button for 30 seconds.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
I had a voicemail from Infinity that the end was cut off. It said to call back at (877) 259-00?? Can you tell me what are the last 2 numbers of this customer service phone number?
Hello and welcome to Comcast. Our main customer service number is 18009346489. Do you have any open tickets that are assigend to your account?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Hey there, user_gje2dy, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help with your account on this platform. How can we help?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
I disconnected my internet service on 5/24/2026 because I moved. My account showed a balance that I then paid for. Comcast informed me I overpaid and said I would get a refund in my checking account in 5-7 business days. After 7 days I called again and was told refunds can take up to 60 days. After 60, I called again and was told a credit card was mailed to the address I moved from. I’ve called at least 8 times in the past two months trying to get my money back in my checking account. After being on the phone with a supervisor for over a hour today, that person hung up on me because they no longer had the patience or expertise to help resolve the issue. If anyone in the Refunds Escalation Department can reach out to me, I’d greatly appreciate it! My name is [Edited: "Personal Information"]
user_f2fdqv - Our team would be happy to help with your refund request.
Please send us a Direct Message. On a Desktop:
Make sure you’re logged into the forums. Click the Direct Message icon in the top-right corner of the page. Click the New Conversation icon to start a message.
Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.
In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.
On a Mobile Device:
Make sure you’re logged into the forums. Tap the New Conversation icon. In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityKei
Official Employee
•
2.6K Messages
4 months ago
@user_2csrn3 Our team can also help. General customer support is 1-800-XFINITY (1-800-934-6489). Can you tell us more about what's going on so we can assist you and ensure you get to the correct place?
7
0
user_zmod2m
Visitor
•
1 Message
4 months ago
I need to install a new router. I think I need someone to come to the house and do this.
0
0
user_f48acf
Visitor
•
2 Messages
3 months ago
I had a voicemail from Infinity that the end was cut off. It said to call back at (877) 259-00?? Can you tell me what are the last 2 numbers of this customer service phone number?
4
0
user_vwgph8
Visitor
•
1 Message
1 month ago
What is going on with XFinity Cable?? I am out in the 95136 area code
0
0
user_f2fdqv
Visitor
•
1 Message
1 hour ago
I disconnected my internet service on 5/24/2026 because I moved. My account showed a balance that I then paid for. Comcast informed me I overpaid and said I would get a refund in my checking account in 5-7 business days. After 7 days I called again and was told refunds can take up to 60 days. After 60, I called again and was told a credit card was mailed to the address I moved from. I’ve called at least 8 times in the past two months trying to get my money back in my checking account. After being on the phone with a supervisor for over a hour today, that person hung up on me because they no longer had the patience or expertise to help resolve the issue. If anyone in the Refunds Escalation Department can reach out to me, I’d greatly appreciate it! My name is [Edited: "Personal Information"]
(edited)
1
0