Hello, @user_zmod2m thank you for reaching out over Xfinity Forums. You've contacted the right place, and can help answer any questions related to new equipment. There is a great self-help option of activating either a Xfinity Gateway or customer owned modem through the Xfinity App: https://www.xfinity.com/support/articles/activate-xfi-gateway-app
For customers who like to provide their own equipment, this list is helpful to reference to see what speeds can be supported on our network:
If needing to return old equipment there are a couple of options to utilize, and outlined here: https://www.xfinity.com/support/articles/returning-your-equipment
Please let me know if this helpful, or if there is anything else I can help answer or assist with regarding new equipment.
XfinityJustinC
Official Employee
•
2.2K Messages
9 hours ago
Hello, @user_zmod2m thank you for reaching out over Xfinity Forums. You've contacted the right place, and can help answer any questions related to new equipment. There is a great self-help option of activating either a Xfinity Gateway or customer owned modem through the Xfinity App: https://www.xfinity.com/support/articles/activate-xfi-gateway-app
For customers who like to provide their own equipment, this list is helpful to reference to see what speeds can be supported on our network:
https://www.xfinity.com/support/devices/
If needing to return old equipment there are a couple of options to utilize, and outlined here: https://www.xfinity.com/support/articles/returning-your-equipment
Please let me know if this helpful, or if there is anything else I can help answer or assist with regarding new equipment.
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