Visitor
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13 Messages
Complaint
I've got a complacent about an incompetent tech support agent last night who repeatedly lied to me. And I know for a fact she was lying to me and this is unacceptable. Also she had no idea about anything regarding her job as tech support. She kept doing the same things over and over getting me nowhere and telling me the problem was with my TV but my TVs are all fantastic quality not [Edited: "Language"] you get from Walmart. I've had enough I'm fed up with Comcast anyway but I want to file a complaint was somebody who's actually going to listen because I spend way too much money every [Edited: "Profanity"] month to keep putting up with this [Edited: "Language"] service.
XfinityAirelle
Official Employee
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3.5K Messages
8 hours ago
Hi there. We can understand why you’re upset, especially after spending time with support and feeling like you were being taken through the same steps without getting any closer to a resolution.
Our team can help document your concerns about that interaction and review what happened. We also want to make sure the original TV issue does not get lost in the complaint, because if the problem is still happening, we want to help get to the actual cause rather than repeat troubleshooting that has already been done.
Can you tell us exactly what issue you’re seeing with the TV service and whether it is happening on every TV or only certain ones? Once we have that information, we can work through the service issue with you and determine what additional review is needed regarding the support experience.
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