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user_07sdah
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3 Messages

Monday, April 6th, 2026 2:19 AM

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Make a complaint about an agent

Yeah there's no way to make a complaint about an agent. I'm having an issue where I have my internet speeds slow along with services cutting out randomly. Spoke with an agent named "harsh" and he insisted my issue was resolved even tho it wasn't and ended the chat prematurely. Xfinity has the most garbage customer support. 

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9 hours ago

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XfinityJohnG

Official Employee

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3.1K Messages

5 months ago

Thank you for reaching out to our team. We can escalate an issue with any agent from here. Can you send me a direct message with the full name and complete address for your service?  - XfinityJohnG

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user_07sdah

Visitor

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3 Messages

You're not showing up as a recipient. 

5 months ago

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XfinityJohnG

Official Employee

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3.1K Messages

  Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 months ago

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user_07sdah

Visitor

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3 Messages

Yeah that was already done and left on read. And when you say "Me" thats XfinityJohnG not generic support that won't answer back. 

(edited)

5 months ago

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user_a34898

Visitor

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13 Messages

9 hours ago

I've got a complacent about an incompetent tech support agent last night who repeatedly lied to me. And I know for a fact she was lying to me and this is unacceptable. Also she had no idea about anything regarding her job as tech support. She kept doing the same things over and over getting me nowhere and telling me the problem was with my TV but my TVs are all fantastic quality not crap you get from Walmart. I've had enough I'm fed up with Comcast anyway but I want to file a complaint was somebody who's actually going to listen because I spend way too much money every [Edited: "Profanity"] month to keep putting up with this crappy service.

(edited)

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