Otherwise, we ask that you only ever post your questions or concerns in our public forum and remain patient for a response. If an employee responds, we ask that you please wait to be invited to direct message them. This will ensure that you get the quickest/best response possible.
I’ve been trying to live chat or get a response from technical support for TV support, which has been out for several hours. I have run through the troubleshooting process multiple times and at the and it reads a repair agent will contact you (me) shortly. And they never do contact me. And it’s impossible to call anyone. So frustrating.
user_54995c Sorry to hear you are still having trouble and have not been contacted. We can take a look here. Can you please send us a direct message with your full name and service address?
To send a direct message:
Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hey there, user_andvwa, thanks for reaching out here on Xfinity Forums. We would be happy to help you with troubleshooting. Are you having issues with your internet connection? What software are you trying to download? Are you having issues on any other devices?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Everyone seems to have the same problem. They just can't get through to an agent. The computer assistant sucks for real problems that go past the routine trouble shooting. I don't think, no, I know, ComCast Xfinity doesn't care.
user_k4vi0b We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Please provide a summary of your issue, so the Community can have an understanding of your concerns.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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107.1K Messages
6 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAirelle
Official Employee
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2.1K Messages
6 months ago
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user_54995c
Visitor
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1 Message
6 months ago
I’ve been trying to live chat or get a response from technical support for TV support, which has been out for several hours. I have run through the troubleshooting process multiple times and at the and it reads a repair agent will contact you (me) shortly. And they never do contact me. And it’s impossible to call anyone. So frustrating.
1
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user_andvwa
2 Messages
4 months ago
Need help due error of failed software download at start up.
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user_k4vi0b
1 Message
24 days ago
Everyone seems to have the same problem. They just can't get through to an agent. The computer assistant sucks for real problems that go past the routine trouble shooting. I don't think, no, I know, ComCast Xfinity doesn't care.
1
0