4 Messages
Cannot cancel NOW internet service
I've been trying to cancel my NOW internet service for two days and it seems to be the unsolvable problem for Xfinity. I've talked with multiple customer service agents and nobody can successfully cancel it. I'm unable to cancel it myself from my account page because I've been getting a "There's been an error. Try again later" message every single time I try for the last 48+ hours.
I'm at a loss for what to do and Xfinity can't even seem to solve the problem and I'm stuck paying for a service I can't even use because I get the same error message when I try turning off auto-pay.
XfinityJeniece
Official Employee
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3.2K Messages
9 months ago
Hey there, user_83y9te, thanks for reaching out through Xfinity Forums regarding the issues with your NOW Internet services. Here is a link with the steps to cancel your services, https://www.xfinity.com/support/articles/now-portal-overview. Are you attempting to cancel prior to activation or after?
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user_50etak
3 Messages
8 months ago
Were you able to cancel?I called a month ago and canceled and this week was fraudulently bills $30. I am having the same issues. I've talked to 17 people's over two days and 6 hours found out NOW Internet is 100% self serve so no one can touch it. My app shows it active but when I select autopay or setting to try and do anything it says I don't have now Internet so I can't turn off autopay. I canceled my debit card and disputed the charges with my bank and am highly considering speaking to an attorney because there are laws about making it difficult to cancel and refusing to turn off autopay when requested.
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user_07afsj
1 Message
6 months ago
I’m in the same boat and zero help from Xfinity. I had to call Discover and they are going to block transactions until Feb 2026. I hope it fails and finally closes out.
Clearly this isn’t an isolated incident and they need to have a way to intervene and cancel.
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user_pnc2zn
1 Message
4 months ago
I am having the same problem. How do you cancel their pre-paid service? No one on the customer support staff nor the chat option are able to help me.
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user_ujpxzd
Visitor
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3 Messages
2 months ago
Having the same issue
cant cancel
multiple phone calls, trip to xfinity wasted time, and doing the same thing with the portal with no result
there is a heading that says cancellation before activating and then it goes to a pre-populated box to says click if equipment error
then to the xfinity chat whose purpose is the infuriate its customer
very surprise xfinity can go so low to get a bad stain
ridiculous
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user_pitxng
Visitor
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1 Message
23 days ago
I’m in the same boat, can’t cancel and I didn’t event activate it. Such a scam! No one helps and I’m going in circles for weeks
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user_2mrzzp
Visitor
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6 Messages
12 days ago
I am also facing the same issue of NOW internet service. Despite multiple visits to Xfinity stores and requests cancellations, charges continue to appear on my credit card for several months. Neither a visit to the store nor an online chat has solved the problem. What should I do?
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user_2mrzzp
Visitor
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6 Messages
12 days ago
I was also advised at the store to cancel my credit card number, but I don't want to take such action—it feels dishonest...
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user_2mrzzp
Visitor
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6 Messages
12 days ago
I have also called customer service. The staff at the store have made multiple efforts as well. However, the cancellation still hasn’t been processed. Just three days ago, another $45 was withdrawn from my account. I have already requested cancellation and am not using the service at all, yet my money keeps disappearing. This is extremely unfair. Please tell me if there is any way to resolve this other than calling customer service.
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user_2mrzzp
Visitor
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6 Messages
9 days ago
I logged into the NOW portal, but I couldn’t find any information regarding my subscription plan. This is because I requested a cancellation at the store a few months ago. However, I am still being charged $45.
Would you be able to check the status of my subscription and the billing history on my credit card?
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user_2mrzzp
Visitor
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6 Messages
9 days ago
I have tried multiple times, but it keeps showing “You don’t have NOW services,” which means my subscription appears to be inactive. However, the $45 charge continues. I am asking again—please check my subscription status and contact me directly via the registered email address.
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