Visitor
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1 Message
Cancel My Account
Cancel my account. No negotiation. I paid for 2 gigs for months and have troubleshooted multiple times with your team. You delivered ~2.5mbps download speeds for over a month and I work hybrid.
Terrible service and horribly predatory website and service designs. I love that I'm on a chatroom in 2026 (which I had to find a direct link to a category because your websites are unnavigable) to cancel service with a $115 billion market cap tech company.
Every official set of instructions provided no longer functions (no direct message icon on forums.xfinity.com).
I am placing a stop payment for Xfinity due to the historied failure to cancel services, which are reported in many forum posts:
- https://forums.xfinity.com/conversations/customer-service/xfinity-wont-cancel-my-account/68504c8978d65c4f0b2e3f6f
- https://forums.xfinity.com/conversations/customer-service/xfinity-wont-let-me-cancel-my-wifi-possible-predatory-business-practice/66e41701a6879c6c7ca4ab71
- https://forums.xfinity.com/conversations/customer-service/they-wont-let-me-cancel-the-service/6748d9493d4aff0cf087ffc2
XfinityAngie
Official Employee
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2.3K Messages
3 hours ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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