Xfinity Won’t Cancel my Account.

I called on April 27, 2025 to cancel my Xfinity subscription. The operator assured me that we will not receive another billing cycle and to turn off my automatic payments. He assured me that our last day of service would be May 21, 2025. I returned the equipment, but to my surprise the Xfinity store employee informed me that my service had not been canceled yet and that I needed to call. I had already done this. So I called Xfinity back, this time the operator told me there was no record of my previous call. I explained the situation to him and was again assured that this would be taken care of. I now have two months of Xfinity bills putting my Xfinity into a negative balance. I am absolutely disappointed and disgusted by Xfinity’s lack of customer support. I was assured multiple times that my account would be closed and I would get refunded to that negative balance since I was previously promised that I would not be getting any more service charges after my phone call on April 27, 2025. The second time I called as well, he told me there was no record of our first call so I was sure to get a confirmation number for my second attempt canceling. Confirmation number for call:

1001870264152060. This is completely unacceptable, and it should not be this hard to 1. get into contact with a human being representative at Xfinity and 2. cancel a subscription service since I completely moved out of Xfinity’s service areas. As of right now, I would honestly steer people away from Xfinity because of the inconvenience this has brought on to me. Please cancel my account and fix this. I have not used Xfinity services since the second week of May 2025 and was promised to not be charged for anything after April 27, 2025.