Activate Without App

My job is routing/switching for large scale networks, so I have a special appreciation for the "customer experience" being delivered right now.

I do not have the capacity for The App and I would like to register my router.

https://register.be.xfinity.com/activate?channel=dotcom throws:

Access to the requested resource has been rejected and logged. Your support ID is: [Edited: "Personal Information"].
For assistance please consult with your administrator.

The first result on a major search engine, https://xfinity.com/register throws a 404.

The second result on a major search engine, https://register.xfinity.com/, throws an unlabeled 413 as "Error: Request Entity Too Large"

Navigating to the default gateway allows me to choose the SSID and password, and then begins egging me on to install The App.

The support phone numbers on the website and on the documentation with the router take me to an ominous robot that goes "Hello...Bob. I have your address," reads my address to me, and then proceeds to demand I install The App before hanging up on me.

I can't install The App. I can not scan any QR codes.

Every hour I spend on this problem is an hour I am billed for unusable internet. However, during my struggles, I saw a heartwarming message from some guy Comcast pays to ensure some sort of customer experience.

How can I begin to use the product I am paying for? Am I going to have to pay to wait for some Comcast IT cubicle farm to muddle through my request, take all of my information, and manually jam it into a system?

Why is this not as simple as clicking a hyperlink, logging in, and clicking through a few options?

Responses

XfinityAirelle

Official Employee

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2.5K Messages

10 months ago

user_bizsep

Hi there! Our awesome digital care team would be happy to assist you with adding your owned equipment. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

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user_bizsep

3 Messages

Why would I want to conceal the anticipated answer to this problem from users browsing the forum?

10 months ago

XfinityAirelle

Official Employee

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2.5K Messages

user_bizsep Great question. We need to gather specific account information to add the new equipment, so we are not able to do this on a public forum. Thank you for understanding.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

10 months ago

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user_bizsep

3 Messages

Update: As of this post, the solution to activating Xfinity without the app is as simple as using the chat feature in the top right corner of this page.

1) Log in to the Xfinity website.

2) Access the chat

3) Start a conversation with Xfinity Support and explain your issue

4) Provide details about your account

5) Get activated, test your connection, and say thanks.

The whole process took about half an hour, which is way less time than I spent trying to do it myself. I am not sure how one would do this without an internet connection, as the Xfinity router has a very limited group of sites it will allow access to until it is provisioned.

Hope this helps, and my thanks to the Xfinity support team.

10 months ago

XfinityAngie

Official Employee

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1.8K Messages

user_bizsep, Thanks so much for allowing us to assist you today. The best way to get help here on Xfinity Forums is to find the most appropriate public board for your question type and post your question there. If needed, we will invite you to send us a direct message if personal information is needed to fix the issue. We try to assist you in public when we can to help the community, but it cannot always be done due to private account information. In this case, we needed to activate the modem for this user since they were not able to access the Xfinity App. It was a pleasure working with you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

10 months ago

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user_ux2utd

2 Messages

@user_bizsep thanks so much. I’ve never had such trouble trying to set up cable and I’ve been in tech support. The app is terrible and I haven’t been able to get help on the phone for hours.

I guess “self install” really isn’t a thing now..

9 months ago

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Again

Expert

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31.4K Messages

10 months ago

Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM. Also note, if you do send one without being asked to do so, it could possibly be ignored.

Please post your issue in public in the proper forum so that it can be addressed either by other customers or by an Official Employee.

@user_bizsep while that is a simple solution, there are guidelines here that need to be followed and the sending of an unsolicited direct message is against the Guidelines.

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user_s6gtdw

1 Message

8 months ago

how do I contact a LIVING BREATHING HUMANOID that I can talk to and hear.

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XfinityArmand

Official Employee

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2.1K Messages

Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum @user_s6gtdw! We are so glad to hear from you and want to assist in any way that we can. If you are looking to speak with a Customer Care Specialist over the phone, you are always welcome to give them a call directly at 1-800-XFINITY (934-6489).

But why wait? We are always here to help here on the forum. How can we assist?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

8 months ago

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user_p31upc

1 Message

This has been the most stressful and invasive experience in trying to get my internet connection “safe” after the breech that is shushed under the privacy notice. A WebKit installed on my IP address, every device I have has been compromised and unusable. I still do not have a resolution except a voicemail from my FCC complaint. That’s how anything gets solved. But when I “chat” and have the option of “pay bill” or “manage account” and I’m divulging PPI and then get the same “Shrahm” every time I chat is suspicious and concerning.

what Xfinity is doing to allow cookies to travel thru your browser by making you login to the app. This is my 8th phone this year and every single time I do it, it puts me in a zero day attack.

so just FYI…. Connect whatever mail service you are using with the SSL key and IMAP and it will send your email the link to connect your WiFi and the app should automatically open since you’re already logged in with an account on that device….

hopefully that makes sense.

These companies have no idea the stress and the problem with leaking data. It’s not ok. Someone breeches your phone number, they have your creidentials for about every account t that’s linked.

not to mention, your Xfinity ID could have up to 10 different User IDs. And Xfinity won’t tell you… so just FYI,

8 months ago

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CC_Tony

Retired Employee

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1.4K Messages

@user_p31upc As a reminder, it is against the Xfinity Forums Guidelines to post comments not related to the orginal topic. Please, create your own post so we can assist. Thank you!

"Keep it on-topic - Any posting that is not relevant to the community, the topic at hand, or to other peoples’ comments will be removed. Posts that discuss moderator action will be removed."

Xfinity Forums Guidelines

8 months ago

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user_urpt0a

1 Message

@user_p31upc I'm not sure who lied to you, but cookies don't give you rootkits. WebKit is a open-source frame work for rending webpages.

7 months ago

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user_9ybfnv

1 Message

7 months ago

@Xfinity Support It’s impossible to set up new internet modem if you’re app is broken and stuck on an infinite log in loop.

fix it !

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XfinityDena

Official Employee

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3.2K Messages

Thank you for letting us know what is going on with the app. Do you still need assistance with adding the modem to your account @user_9ybnv ?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

7 months ago

0

Customer Service

user_bizsep

Activate Without App

XfinityAirelle

user_bizsep

XfinityAirelle

user_bizsep

XfinityAngie

user_ux2utd

Again

user_s6gtdw

XfinityArmand

user_p31upc

CC_Tony

user_urpt0a

user_9ybfnv

XfinityDena

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