Visitor
•
1 Message
Activate disney + hulu
I began services in February, with 1 gb of internet plus subscriptions of Peacock and Disney + Hulu. I received the activation emails for both Peacock and Disney + Hulu. When I followed the links to the my subscription tabs there was an activation button for Peacock but not one for Disney + Hulu. I activated and completed everything for Peacock. Returned back to my subscriptions from the activation email for Disney + Hulu and the activation button was still not there.
I called into customer service and was told because it was still a new service was that I needed to wait until the end of the next month for them to work out all the kinks. However, to keep trying through the month to see if it showed up. So did that through March and at the end of the month when it wasn't there. I called in again. Was emailed the link again. Still did not show. We tried through text still the same.
Fast forward to this morning, I have called customer support 1-3 days a week or chatted with customer service to resolve the issue. It is still not resolved even after talking with a supervisor this morning that offered to get a hold of his friend at Disney to email me a log in for a free account.
At this point Im almost ready to cancel my services.
XfinityAmira
Official Employee
•
4.9K Messages
2 months ago
Hi user_89mxpk! Thanks for visiting our Xfinity Forum. We appreciate you choosing Xfinity, and please know my team is always here to support you with your service needs. I am sorry to hear that your onboarding experience has not been smooth and seamless as we would have hoped. We certainly do not want to lose you as a customer and would love to further assist you with this Disney+ & Hulu activation issue. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0
user_sxqq58
Visitor
•
1 Message
20 hours ago
Wow I typed in how do I get my free Disney channel and I get this support being in problem. I've been around and around and this is the best I can find. [Edited: "Profanity"] really
(edited)
1
0
user_2066cd
Visitor
•
3 Messages
4 hours ago
Same problem. Was told with my 1 gb of internet I would get Peacock, Disney Plus and Hulu. Got Peacock but no Disney Plus and Hulu. Haven't felt like spending another hour on the phone with their customer service so haven't yet complained.
0
0