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delokat
1st Topic

1 Message

Wednesday, August 2nd, 2023 1:48 AM

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Access Denied: Cannot Pay my Internet Bill

Whenever I try to pay my bill for this month, the xfinity site just takes me to a white screen with the following message: 

Access Denied

You don't have permission to access "http://payments.xfinity.com/new" on this server.

[Edited: PII info]

How do I fix this issue? I've tried to pay the bill through the mobile app as well, but it just tells me that my billing information cannot be recovered at this time. My bill is due later this week, so I'd like to take care of it before it's too late. 

Question

 • 

Updated 

1 year ago

 • Edited

901

3

0

XfinityAirelle

Official Employee

 • 

2.5K Messages

2 years ago

Hi there! We are sorry to hear about the issues you are having paying your bill on the website. Our team will be happy to help. 

 

Have you tried clearing your cache and cookies? Also keep in mind that Chrome is the best browser to use when accessing our websites. 

4

0

jb2301

New Poster

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3 Messages

I have the same problem. I use Chrome. I have cleared the cache and cookies. Same error. I am using Nord VPN. I have paused it but I still get the same error.

I have read many other postings. It seems like this is a common problem. Xfinity should be able fix the problem or explain what I need to do to fix it on my end.

1 year ago

0

XfinityGabby

Official Employee

 • 

1.5K Messages

Hello, @jb2301. Thanks for reaching our team regarding the issues in accessing our website to pay your bill. We definitely know the importance of being able to access the website. We appreciate you providing the steps you've attempted to fix the issue. Are you running into the same issue when trying through the Xfinity app? Or any other devices?

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_cqcaci

1 Message

@XfinityGabby​ the probl

people will find is they need to turn off their vpn to pay an not get the error msg 

1 year ago

0

XfinityDemitrius

Official Employee

 • 

1.8K Messages

Hey @user_cqcaci,

 

That is correct. It is not recommended to be connected to a VPN while attempting to do task such as making a payment. I appreciate you bringing this information up to be seen.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

bacboo

Frequent Visitor

 • 

17 Messages

1 year ago

I get the message now 2 months in a row. I don't have my VPN turned on and have I have cleared the cache and cookies. Using the recommended Chrome browser. I click on the link in my email from Xfinity that says your bill is ready and one of two below error message.  Last month paid via my TV and this month just paid by using Microsoft Edge to access and pay my bill.

Access Denied

You don't have permission to access "http://payments.xfinity.com/" on this server.

Reference #18.d5d9c217.1708133914.950e8a54

Access Denied

You don't have permission to access "http://payments.xfinity.com/new" on this server.

Reference #18.d133617.1708134510.79894e1c

1

0

XfinityJeniece

Official Employee

 • 

3K Messages

Hey there, @bacboo thanks for reaching out through Xfinity Forums regarding making a payment on your account. Here is a link to our Bill Pay site directly, https://www.xfinity.com/bill-pay. You can also call into our IVR on the phone to process a payment if you are having issues with the website and app.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_u60i25

1 Message

1 year ago

I need a customer service representative to connect with me and assist in getting me access to my billing account so that I can pay the amount owed.   Thank you.  Patty [Edited: "Personal Information"]

(edited)

1

0

XfinityJosephA

Official Employee

 • 

1.7K Messages

Hello, @user_u60i25 we will always do all we can to help you! Are you needing a password reset for your online account or do you need to confirm what your Xfinity username is to log in? Knowing this will help us provide you with accurate support over forums.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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