Visitor
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8 Messages
50% dscount offer to existing customer
I got a call from [Edited: "Personal Information"] that I am eligible for a 50% discount on my Xfinity / Comcast account with no changes to my existing service and left the number [Edited: "Personal Information"] to call back. I called the number and was told the offer is for 24 months no conttract and cancellation penalty but I have to prepaid for 6 months at 50% discount from my current monthly service charge this will continue from months 7 to 24. I told the person I talked to that I want something in writting. The conversation ended without him asking where I want the information to be send. Is this a legitimbe offer?
EG
Expert
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106.9K Messages
2 years ago
The concern is not "Community Center" help related. Thread moved here to the proper help section, and for greater exposure to the Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityPaula
Official Employee
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1.1K Messages
2 years ago
Hello @user_857c45 Thanks for checking in with us to see if this is a correct offer. It does not sound like it is valid. I have never experienced us requesting for an account to be prepaid for 6 months. Our billing is processed monthly, about a month in advance and payments are most securely managed online under My account or in the My account / Xfinity app. I would not trust this call or provide them with any credit card or account details. If you are interested in having an official Xfinity employee to review your account for options on a new plan we can help you here, but through a direct message for privacy. We would only need your name and serivce address.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
Thank you @EG for getting this post to the right area! ❤️
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EG
Expert
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106.9K Messages
2 years ago
@XfinityPaula
Quite welcome Paula !
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RonH
Not applicable
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3 Messages
2 years ago
I got a similar offer a few hours ago, but mine was for 36 months. Had to pay the first six months up front. The phone number that called me was [Edited: "Personal Information"] and the number I had to call back was [Edited: "Personal Information"]. Sounded too good to be true except for the upfront cost. Because it sounded too good I said No, figuring I would check out the number and the Xfinity website. Couldn't find any such offer on the website or the phone numbers.
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user_62de77
Visitor
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4 Messages
2 years ago
I, too, received a call and a message offering the same discount. fortunately, I didn't return the call because it sounded too suspicious. However, I'm glad I saw this post.
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user_2ade9b
Visitor
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2 Messages
2 years ago
Same here just received same call let it go to voice mail. This is a new phone number and I just signed up with Comcast a few weeks back, so either they got lucky with my number or they getting access to Comcast customer numbers so hope your not selling that info like other companies do. If so this is helping in the scams and fraud.
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user_857c45
Visitor
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8 Messages
2 years ago
To any Official employee of Xfinity / Comcast, It will be a good Customer Service practice if customers be warned that such scam calls are beiing made perhaps post warnings on the Xfinity account page
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nadya
Visitor
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2 Messages
2 years ago
I too received a call stating I qualify for a 50% discount on my bill. The offer is for 24 months, and I had to prepay for 4 months with an American Express prepaid card. I laughed at them when they said I had to go to the grocery store to get the pre-paid card. But it is disturbing how the scammers are well repaired with "Xfinity greeting" and phone options making you believe that it's a legit offer.
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BruceW
Gold Problem Solver
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26K Messages
2 years ago
Those are helpful, but customers who are scammed won't see them until it's too late.
When scammers are especially active competent companies that care about customer safety online put warning and other info on login and home pages where customers are much more likely to see them *before* then get scammed. Is it too much to ask Comcast to do likewise?
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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jcrituser_46601
Visitor
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2 Messages
2 years ago
We got the same phone call
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jasonflannery
Visitor
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2 Messages
2 years ago
Same phone call but when call it goes to comcast and they knew my exact bill!
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user_a6425f
Visitor
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2 Messages
2 years ago
I got the same call and surprisingly when I called back based on my phone number they knew exact details of my pin code and how much my monthly billing is. How is the possible if these are scam calls?? This is highly scary and suspicious. they were offering the same deal that 6 month upfront payment and then 50% off. too good to be true hence I disconnected to do some digging and glad I saw this post. But how they know details about my pin code and billing amount based on my cell phone number??? this is highly concerning and Xfinity needs to look into this right away. Is there is a breach and the scammers have our details? Or they are inside the network and able to access the details??. This is very uncomfortable and needs to be escalated. Thanks!
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HDRock
Contributor
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33 Messages
2 years ago
I also received a phone call today 9/8/2022 about 50% off Xfinity with a phone number to call back , I figured it was not legitimate and I came here to check things out , I was hoping it was true because I'm looking to get a little bit better deal , since the contract deal I had expired my bill went up considerably.
PS
This is the second time I have received a call about the same thing , but have not ever called back.
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user_499292
Visitor
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2 Messages
2 years ago
I received the same call offering 50% off bill with 6 months up front. HOW ARE THESE PEOPLE GETTING OUR INFO?? This is VERY troubling.
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user_e392df
Visitor
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2 Messages
2 years ago
I received the same voicemail yesterday and the number left was [Edited: "Personal Information"]. And the automated service was legit and sounded like I was calling Xfinity. Though one thing that I did notice is it said to call between the hours of 8 and 6 pacific time. I ended up calling back since I thought it was too good to be true. Same thing - 50% off for two years from existing contract, upfront 6 months payment. The guy name was Albert. He asked what my service address was, and what my last bill was...as if he was verifying the account with that information. After mentioning the upfront, I started questioning and mentioned that it seemed like scam. He was really selling that its not, and he said he would transfer me to the billing dept to setup the authorization. I politely ask how long to do I have, and he said 24 hours. So I said let me think about it, and hang up. I've caught in the past a lot scams and phishing calls. But this one almost got me...this was done professionally. As others on this thread, I am also a bit concerned.
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